Sr Program Manager

3 months ago

Overland Park, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Responsible for the daily operations and oversight of the T-Mobile Corporate Travel program. Drives the development, implementation and maintenance of relevant business policies and procedures. Works with the Senior Manager, Travel, Expense, and Card to optimize both costs and customer service. Possess strong knowledge of the travel industry, travel agency operations, business travel tools, and processes, with the goal of operating a best in class travel program. Establish benchmarking measurements for travel metrics. Participate in presenting results for travel to upper management and business partners. Liaison for collecting and acting on feedback from the corporate travelers, administrative assistants, and vendors. Participation in company projects/events related to travel.

Job Responsibilities:
  • Primary enterprise SME and contact for program management for Corporate Travel.
  • Provides leadership, forward thinking insights, and guidance, on policy, and travel initiatives
  • Strive to ensure the travel program is current, effective and best in class
  • Responsible for executing the strategy across the company for Corporate Travel
  • Benchmark with peer companies and/or industry associations to keep abreast of new changes, challenges and opportunities; create benchmarking measurements for key metrics
  • Provide insights and execute direction internally and externally to ensure program success
  • Understanding to tie initiatives to company goals
  • Contribute to the development and execution of Travel, Expense, and Card department goals and vision.
  • Participation and support as part of the Travel, Expense, and Card team
  • Primary operational liaison between third-party travel-related suppliers and the enterprise.
  • Responsible for operational management oversight of the corporate travel agency and the online booking tool
  • Participates in cross-functional enterprise projects related to travel to ensure appropriate requirements are developed based on a solid understanding of the impacted systems and the transaction flow.
  • Responsible to follow progress of projects and escalate any significant issues to upper management for resolution.
  • Accountable for identifying, communicating and resolving risks and issues impacting financial, customer service, and quality for areas of responsibility.
  • Key point of contact for travelers, administrative assistants, department leadership, and vendors for all matters pertaining to travel.
  • Investigates and resolves business partner issues/problems related to Corporate Travel
  • Represents Travel in relation to emergency situations including natural disasters
  • Primary enterprise training Lead for the Corporate Travel
  • Ongoing analysis and reporting regarding Corporate Travel


Education:
  • Bachelor's Degree (Preferred)
  • High School Diploma/GED (Required)


Work Experience:
  • 4-7 Years: Corporate Travel program management for Fortune100/Enterprise. (Required)
  • 2-4 Years: Experience in RFI/RFP and contract negotiations. (Required)
  • Previous travel agency operations or account management experience. (Preferred)
  • Management experience. (Preferred)
  • Proven track record of leading high performing teams. (Preferred)
  • Proven ability interacting with C-Level management. (Preferred)
  • Demonstrated Experience Producing Executive Level Analysis. (Preferred)
  • Business Process (Preferred)
  • Contract Management (Preferred)
  • Microsoft Office (Required)
  • Communication (Required)
  • Cross Functional Relationships (Required)
  • Problem Solving (Required)
  • Analytics (Required)
  • Vendor Management (Required)
  • Negotiations (Required)
  • RFP/RFI Development (Required)
  • Project Management (Required)
  • Knowledge of industry specific tools and processes (e.g., Concur Travel) (Required)


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $71,900 - $129,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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