CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

4 days ago

Boston, United States Boston University Full time


CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

Tracking Code: 24500794631120

Job Description
CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

Category
Boston University Medical Campus --> Professional
Job Location
BOSTON, MA, United States
Tracking Code
24500794631120
Posted Date
11/22/2024
Salary Grade
Grade 48
Position Type
Full-Time/Regular

The Client Support II position is part of the GSDM IT team. They report to the Service Desk Manager. Their primary role is to support the GSDM IT clients and the technology they use in their day to day operations. They will utilize a variety of tools as well as be the first line to engage with clients. The ideal candidate will provide exceptional technical support and assistance to our administrative and clinical clients in a hybrid environment. This role involves troubleshooting complex issues, maintaining hardware and software, and delivering outstanding customer service to faculty, staff, and students.

Technical Support and Troubleshooting
  • Provide help desk, remote support, and field support for administrative and clinical clients in a hybrid environment.
  • Troubleshoot hardware and software.
  • Provide telephone and in-person support, troubleshooting problems and questions from staff, faculty, and students.
  • Solve complex client problems creatively and in a timely manner.
  • Research issues and bring solutions to the team.

Hardware and Software Management
  • Install, upgrade, and maintain hardware and software for Windows/Mac desktops and laptops.
  • Backup laptops and desktops.
  • Image and deploy computers.
  • Create and support computer images.
  • Install, upgrade, and maintain hardware and software for industry-leading Dental systems including but not limited to MiPacs, Sidexis, Cerec, and Dolphin.
  • Assist users with installing, upgrading, and maintaining desktop hardware and software, managing standardized configurations.

Collaboration and Teamwork
  • Work with the Service Desk Manager and the team to be the first response to clients.
  • Work closely with the other IT teams to assist in daily functional operations of the department.
  • Work independently and in a team environment.
  • Update or write up knowledge articles when appropriate.
  • Update tickets to reflect the ongoing tasks

Client Training and Support
  • Assist faculty and staff with software trainings.
  • Support clients with Learning Management Software including Blackboard.

Compliance and Administrative Tasks
  • Secure student and faculty laptops to University HIPAA standards.
  • Ensuring systems are adhering to University policies and procedures around HIPAA and FERPA compliance.
  • Assist with specification and acquisition of hardware and software.
  • Maintain inventory and licensing records, including documentation of hardware and software acquisitions.
  • Organize and prioritize simultaneous demands.
  • Exhibit self-motivated, adaptable, hands-on, and demonstrate ability to troubleshoot and multi-task.

Required Skills
  • Associate's degree in Information Technology or related field, or equivalent experience.
  • Minimum of 3 years of experience in IT support or a related role.
  • Proficiency in Windows and Mac operating systems.
  • Experience with industry-leading Dental systems (MiPacs, Sidexis, Cerec, Dolphin) is a plus.
  • Strong problem-solving skills and the ability to work independently and in a team environment.
  • Excellent customer service skills and a commitment to client satisfaction. Excellent verbal, written, and interpersonal communication skills.


We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 48

To apply, visit https://jobs.silkroad.com/BU/External/jobs/314991

Copyright 2024 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency
jeid-297ae547b3aeb4459b5821e8ffcda9c4RequiredPreferredJob Industries
  • Other

  • CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

    5 days ago

    Boston, United States Boston University Full time

    CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the DeanTracking Code: 24500794641120Job Description CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Category Boston University Medical Campus --> Professional Job Location BOSTON, MA, United States Tracking Code 24500794641120 Posted Date 11/22/2024 Salary Grade...

  • CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

    5 days ago

    Boston, United States Boston University Full time

    CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the DeanTracking Code: 24500794641120Job Description CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Category Boston University Medical Campus --> Professional Job Location BOSTON, MA, United States Tracking Code 24500794641120 Posted Date 11/22/2024 Salary Grade...

  • CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean

    5 days ago

    Boston, United States Boston University Full time

    CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the DeanTracking Code: 24500794631120Job Description CLIENT SUPPORT SPECIALIST, School of Dental Medicine, Office of the Dean Category Boston University Medical Campus --> Professional Job Location BOSTON, MA, United States Tracking Code 24500794631120 Posted Date 11/22/2024 Salary Grade...

  • Dean - Forsyth School of Dental Hygiene

    7 days ago

    Boston, United States MCPHS Full time

    The Dean of the Forsyth School of Dental Hygiene (FSDH) is responsible for fulfilling teaching, scholarship, and service activities. Responsibilities for the School include dental hygiene education, service activities, clinical care, and research. The Dean is expected to provide leadership in strategic planning, curriculum management, budgeting, staffing and...

  • Dean - Forsyth School of Dental Hygiene

    7 days ago

    Boston, United States MCPHS Full time

    The Dean of the Forsyth School of Dental Hygiene (FSDH) is responsible for fulfilling teaching, scholarship, and service activities. Responsibilities for the School include dental hygiene education, service activities, clinical care, and research. The Dean is expected to provide leadership in strategic planning, curriculum management, budgeting, staffing and...

  • Dean - School of Forsyth School of Dental Hygiene - MCPHS

    2 months ago

    Boston, United States National Community Pharmacists Association Full time

    The Dean of the Forsyth School of Dental Hygiene (FSDH) is responsible for fulfilling teaching, scholarship, and service activities. Responsibilities for the School include dental hygiene education, service activities, clinical care, and research. The Dean is expected to provide leadership in strategic planning, curriculum management, budgeting, staffing and...

  • Dean

    1 month ago

    Boston, United States National Community Pharmacists Association Full time

    The Dean of the Forsyth School of Dental Hygiene (FSDH) is responsible for fulfilling teaching, scholarship, and service activities. Responsibilities for the School include dental hygiene education, service activities, clinical care, and research. The Dean is expected to provide leadership in strategic planning, curriculum management, budgeting, staffing and...

  • LEADERSHIP ANNUAL GIVING OFFICER, Goldman School of Dental Medicine, Development

    3 weeks ago

    Boston, United States Boston University Full time

    Under the direction of the Assistant Dean for Development and Alumni Relations and working closely in support of the Dean of the Henry M. Goldman School of Dental Medicine this role will utilize initiative, self-confidence, organization, determination, managing up and comfort working with highly productive and collaborative teams to partner in planning and...

  • LEADERSHIP ANNUAL GIVING OFFICER, Goldman School of Dental Medicine, Development

    3 weeks ago

    Boston, United States Boston University Full time

    Under the direction of the Assistant Dean for Development and Alumni Relations and working closely in support of the Dean of the Henry M. Goldman School of Dental Medicine this role will utilize initiative, self-confidence, organization, determination, managing up and comfort working with highly productive and collaborative teams to partner in planning and...

  • Dean, School of Engineering

    1 week ago

    Boston, United States Daily Progress Full time

    Worcester Polytechnic InstituteBernard M. Gordon Dean, School of EngineeringWorcester Polytechnic Institute (WPI) invites nominations and applications for an accomplished, creative, values-driven leader with a demonstrated track record of success in leading a high-performing, visionary, and dynamic organization to serve as the next Bernard M. Gordon Dean,...

  • Administrative Support Specialist for Dental Office Operations

    4 weeks ago

    Boston, Massachusetts, United States Trinity Dental Full time

    Trinity Dental is seeking a skilled Administrative Support Specialist to join our team in providing exceptional support for daily dental office operations. This role requires a hard-working individual with excellent communication and computer skills, capable of multitasking and working under pressure.Responsibilities:Patient Care: Assist clients with...

  • Assistant Vice President

    1 month ago

    South Boston, United States University of Massachusetts Office of the... Full time

    Job no: 523348 Position type: Staff Full Time Campus: UMass President's Office Campus Location: Beacon Street-Boston Department: Academic Affairs Categories: Executive Advertised: May 07 2024 Eastern Daylight Time Applications close: Essential Functions: Work with campus provost offices to perform the Presidents office review of annual tenure and promotion...

  • Stuart Dean Company | Office Manager

    2 weeks ago

    boston, United States Stuart Dean Company Full time

    Job SummaryAn Office Manager, you will play a crucial role in overseeing and managing the daily operations of our Boston office. You will be responsible for providing leadership and guidance to the office staff, coordinating administrative activities, and ensuring efficient and smooth operations. Additionally, you will be responsible for various financial...

  • Stuart Dean Company | Office Manager

    2 weeks ago

    boston, United States Stuart Dean Company Full time

    Job SummaryAn Office Manager, you will play a crucial role in overseeing and managing the daily operations of our Boston office. You will be responsible for providing leadership and guidance to the office staff, coordinating administrative activities, and ensuring efficient and smooth operations. Additionally, you will be responsible for various financial...

  • Dean, New England Law/Boston

    4 weeks ago

    Boston, MA, United States Association of American Law Schools Full time

    Dean, New England Law/Boston | Boston, MA New England Law/Boston ( an ABA-approved, AALS-member, free-standing law school, seeks a new Dean , who also serves as the school’s chief executive officer, reporting to the Board of Trustees. NELB, the only independent law school in Massachusetts, has attracted a national student body, with over 70 percent of its...

  • Dean of Academic Affairs

    4 days ago

    Boston, Massachusetts, United States National Community Pharmacists Association Full time

    MCPHS seeks an experienced leader to serve as the Dean of the Forsyth School of Dental Hygiene. The successful candidate will be responsible for providing strategic direction and oversight to the school, ensuring excellence in teaching, research, and service.About the RoleThe Dean is expected to maintain a strong commitment to student success, academic...

  • FINANCIAL AND GRANTS ADMINISTRATOR, School of Medicine, Dean's Office

    1 month ago

    Boston, United States Boston University Full time

    Job DescriptionThe Office of Finance and Grants Administration (OFGA) at the Boston University School of Medicine provides centralized, specialized financial and grants management services across twelve departments. With an annual portfolio exceeding $200 million, OFGA supports the financial and administrative needs of research and academic activities. Under...

  • FINANCIAL AND GRANTS ADMINISTRATOR, School of Medicine, Dean's Office

    1 month ago

    Boston, United States Boston University Full time

    Job Description The Office of Finance and Grants Administration (OFGA) at the Boston University School of Medicine provides centralized, specialized financial and grants management services across twelve departments. With an annual portfolio exceeding $200 million, OFGA supports the financial and administrative needs of research and academic activities....

  • FINANCIAL AND GRANTS ADMINISTRATOR, School of Medicine, Dean's Office

    3 weeks ago

    Boston, United States Boston University Full time

    The Office of Finance and Grants Administration (OFGA) at the Boston University School of Medicine provides centralized, specialized financial and grants management services across twelve departments. With an annual portfolio exceeding $200 million, OFGA supports the financial and administrative needs of research and academic activities. Under the direction...

  • FINANCIAL AND GRANTS ADMINISTRATOR, School of Medicine, Dean's Office

    3 weeks ago

    Boston, United States Boston University Full time

    The Office of Finance and Grants Administration (OFGA) at the Boston University School of Medicine provides centralized, specialized financial and grants management services across twelve departments. With an annual portfolio exceeding $200 million, OFGA supports the financial and administrative needs of research and academic activities. Under the direction...