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Operations Support Manager

3 months ago

Holts Summit, United States PFSbrands Full time

OPERATIONS SUPPORT MANAGER SUMMARYAs an Operations Support Manager, you will play a pivotal role in managing menu product recipes, monitoring item depletion, and guiding retailer profitability. The Operations Support Manager will collaborate with and provide operational assistance to internal and external stakeholders, including the Retail Technology and Retail Training & Operations teams, to support retailer profitability. Success in this position requires a detail-oriented and collaborative team player who excels in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIESMenu Product & Inventory Management Support process flow of new menu product and inventory item development. Manage and provide guidance to others on the Back of House functionality within our Order Management System (OMS) and PFS Portal. Maintain and manage menu products, recipes, pricing, and inventory items within the OMS, ensuring accuracy and consistency. Monitor and provide guidance on product depletion and inventory usage. Provide ad-hoc food cost analysis. Oversee the day-to-day operation of our Menu Development System (MDS). Collaborate with quality and operation teams to input and update menu items, recipes, and nutritional information into the system. Lead or participate in projects aimed at enhancing the MDS functionality or implementing new features. Operational, Administrative, and Cross-Functional Support Work closely with various teams including Operations, Marketing, Accounting, Purchasing, and Research & Development (R&D) to achieve strategic business objectives. Troubleshoot back-end issues of the OMS system with Retail Technology and provide operational support to ensure seamless functionality. Assist the Retail Training & Operations Team with maintaining standard operational procedural documents, training aids, and new store opening schedules. Coordinate training sessions, workshops, and events as required. Collaborate to configure systems and solutions that meet their specific requirements and exceed expectations. Complete special projects and perform other duties as directed by management. Embrace the PFSbrands
mission, work toward our vision statement, and live according to our core values. Maintain and improve relationships with internal and external stakeholders related to retailer profitability and product changes.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 5-7 years restaurant leadership experience BS/BA in Accounting, Business, or Information Systems
preferred Knowledge of point-of-sale (POS)and back-of-house systems, particularly TASK, is advantageous Working knowledge in Microsoft Office Suite and Adobe Creative Cloud Experience with analyzing data Strong customer service orientation, organizational, and time-management skills Detail-oriented and excellent follow through Must be dependable and able to work independently with little supervision as well as with a team of individuals Ability to thrive in a fast-paced and dynamic environment. WORKING CONDITIONS Will typically work in an office environment for 8 or more hours daily Job requires minimal travel (up to 10 days annually)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit for extended periods. Frequent repetitive use of a keyboard and computer mouse. Regular use and prolonged exposure to computer screens. Visual Acuity: Reading and reviewing documents, spreadsheets, and computer screens. Occasionally lift and/or move up to 25 pounds. Occasional travel by airplane and automobile. Business Analyst, Business Operations Analyst, Operations Manager, Cost Analyst, Process Improvement Analyst, Operational Excellence Manager