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Housekeeping Manager

3 months ago

AMHERST, United States Cedar Point Full time
Overview:

Job Status: Full-time, year-round

Position Level: Entry to Mid-Level

Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

 

As the Housekeeping Manager of Cedar Point's Express Hotel, you will be responsible for managing the housekeeping operation of a 419-room hotel. Your team will consist of one Area Manager, Housekeeping Supervisors, Housekeeping Room Attendants, Public Area Attendants, Grounds Attendants and Maintenance Attendants. Ensuring the smooth running of the operation, high morale of your team, and high standards for quality and consistency are a staple of this role.


Responsibilities:

Benefits:

  • 3 weeks paid PTO which increases with seniority
  • Several medical coverage options to fit your needs best
  • 401K match
  • FREE entry to all of our parks and water parks

Perks:

  • Discounts on food and merchandise at all of our parks
  • Complimentary tickets for friends and family
  • Full-time employee events and gatherings

Responsibilities:

  • Oversees the scheduling of employees in accordance with the forecasted occupancy and budget, and adjusts staffing for changes in occupancy.
  • Supervises the daily activities of the housekeeping staff while using leadership and motivational techniques to maximize productivity and teamwork.
  • Monitors guest concerns to identify areas requiring attention and formulates solutions for these areas.
  • Conducts daily inspections of rooms, public spaces and employee areas to determine hotel's overall level of cleanliness and to ensure overall standard is being met.
  • Provides safety training to direct reports, ensures safety guidelines are being used, and strives to reduce guest and employee accidents within the hotel.
  • Oversees inventory, purchasing, disbursement, and cost control for tools and cleaning supplies.
  • Secures keys in accordance with the hotel's key management policy.
  • Completes weekly payroll for the housekeeping department while monitoring for discrepancies.
  • Develops and implements new techniques to improve the operation.

Qualifications:

Qualifications

  • Knowledge of basic computer programs including MS Word, Outlook, Excel and PowerPoint.
  • Previous supervisor or management experience preferred.
  • Excellent time management, organizational and guest service skills.
  • Demonstrate strong time management, planning, and organizational skills in order to optimize productivity.
  • Must have strong written and verbal communication skills.
  • Ability to work nights, weekends and holiday periods to meet business needs.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.