Customer Supply Chain Analyst

1 month ago

Charlotte, United States The Campbell s Company Full time

Since 1869 we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, noosa, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover.Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.Why Campbell's...Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.Campbell's offers unlimited sick time along with paid time off and holiday pay.If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually.Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.How you will make history here...Responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Perform a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Professionally and promptly resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to process orders: secure appointments and clarify transportation requirements. Keep management well informed of activities and significant problems and provides support to area staff as needed.What you will do...• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Build and maintain accurate account profiles.• Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet service level expectations as defined by the customer and sales team.• Coordinate with Sales, Manufacturing and Distribution to resolve service issues and other order discrepancies which could negatively impact the customer or Campbell's.• Provide back up support to other members of the Customer Service Team and perform miscellaneous duties as required. Required to track key metrics for annual performance review.• The job complexity is related to the customers assigned to this position. It is based upon a variety of factors including number of orders, buyers, distribution centers and the complexity of the customer account.• With guidance from the Customer Supply Chain Manager, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events / ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions and product availability within department and corporate guidelines.• Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers.• Monitor weekly/monthly on time delivery performance. Research root causes for reliability failures and support the Customer Supply Chain Manager in developing corrective action plans with cross functional supply chain counterparts including Transportation, Transplace and Warehousing• Maintain monthly supply chain scorecard, with collaboration from Customer Supply Chain Manager to monitor service performance, Customer program compliance, on time delivery.• Elevate to the Customer Supply Chain Manager cost savings opportunities around case pick, full pallet ordering and internal network optimizations• Owns and manages customer specific service metrics and provides proactive communication and action plans to mitigate service riskWhat you bring to the table...HS Diploma or GED required2+ years of experience in a customer service environment within: order management, transportation, etc.It would be great if you have...Bachelor's Degree preferred2+ years of customer service experience within food industryCompensation and Benefits:The target base salary range for this full-time, salaried position is between$42,400-$61,000Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.

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