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Fraud Strategy Consultant

3 months ago

JOHNSTON, United States Citizens Full time

Description

The Fraud Strategy Consultant is accountable for managing fraud risk strategies focusing on Link analysis and First Party Fraud. The strategy consultant will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and Product team.

Primary Responsibilities Include

  • Deliver superior fraud detection while balancing customer experience throughout our processes
  • Monitor & investigate fraud cases, analyze patterns and trends, and develop strategies to prevent future fraud incidents
  • Assess new tools and existing processes for fraud risk and propose mitigating controls
  • Develop strong partnerships with fraud operation and technology team to effectively manage the fraud controls
  • Provide performance tracking of fraud strategies and fraud prevention tools and processes
  • Conduct ongoing analysis to identify root cause of fraud trends and propose potential solutions
  • Effectively manage priorities of requests working under strict deliverables
  • Create reporting for fraud operation risk review, linking accounts that are already or at risk of being compromised

Required Skills/Experience

  • Knowledge of all fraud types and able to identify the multiple attributes that categorize those types such as First Party Fraud, ATO, Frapp (Originations Fraud), Scams, Bustout, Synthetic, etc 
  • Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL
  • Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint 
  • A clear and strong understanding of business requirements to address deliverables promptly
  • Strong problem solving and analytical skills preferably in Financial Services industry
  • The ideal candidate will possess in addition to strong analytical skills & attention to detail, and the ability to work independently and as part of a team
  • Must also be able to collaborate with multiple product owners to look for additional procedure & rule opportunities, create new proactive processes and reporting in an effort to mitigate fraud for that specific product.
  • Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Preferred Skills/Qualifications

  • Previous experience with managing fraud risk at another financial institution 
  • Experience with the project management lifecycle through Agile
  • Experience with data visualization tool, such as Tableau
  • Experience with vendors Lexis Nexis and ThreatMetrix

Education

  • Bachelor’s degree required

Hours and Work Schedule

Hours per week: 40

Work Schedule: 8:30am - 5:00pm, Monday – Friday

Location: Flexible/Remote considered

 

Pay Transparency 

The salary range for this position is $73,575- $122,625 per year.  Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.