Field Services Manager
2 weeks ago
ROLE SUMMARY The Field Service Manager is responsible for enhancing customer service support by ensuring high touch relationships that meet and exceed the needs of our customer. Enhancement of customer service includes analyzing and reporting on assigned territory, on field movement, internal/customer KPIs, and continuous improvement initiatives. This position is also responsible for the connections between all facets of our business and the customer including production, FSQA and sales. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Management of assigned McDonald’s distribution centers and restaurants serviced by those centers. McDonald's Customer Service Support: Ensure high levels of customer satisfaction at the owner/operator level in both quality and service. Address any concerns and communicate with the plants on any quality issues. Build & maintain strong relationships with key owner/operators, distribution centers, and corporate McDonald’s contacts both regionally and nationally. Lead and support product specific trainings for both McDonald’s corporate and McDonald’s franchisees. Internal Peco Foods support for product validations, target cuttings and new initiatives. Reporting and Analysis: Generate reports on field service activities, performance metrics, and trends. Analyzing data to identify areas for improvement and implementing corrective actions. Continuous Improvement: support initiatives to improve the efficiency and effectiveness of field service operations, such as implementing new technologies or process improvements. Budget Management: own and manage budget set by the Senior Field Service Manager. Including but not limited to expenses related to travel, equipment, and entertainment.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's degree in related field. Excellent interpersonal and communication skills. Presentation skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Self starter who can build and maintain their own schedule
PREFERRED SKILLS
Experience in food manufacturing is preferred. Experience within the McDonald’s ecosystem preferred.
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