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On-Demand: Guest Advocate

2 months ago

Scotts Valley, United States Disability Solutions Full time
Starting Hourly Rate / Salario por Hora Inicial: $17.50 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. 

ALL ABOUT ON DEMAND 

 

You can work as much or as little as you like as an On-Demand TM and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.    

 

As an On-Demand TM you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule.  

 

We require your active engagement by picking up and working shifts as well as responding to our attempts at contact.  

 

We will contact you throughout the year (via your provided contact information) and confirm your interest in working shifts at Target. If we do not receive a response to our communication attempts, your employment with Target will be administratively terminated.  

 

 Regular attendance is necessary and we require your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours). Flexibility can be granted if you are unable to work once every 4 weeks due to a personal circumstance, but you are required to respond to our attempts to contact you to confirm your interest in working shifts at Target. You must work at least one shift within 6 months or you will be administratively terminated. Effective December 2024, you must work at least one shift within 5 months or you will be administratively terminated. 

 

 

Your communication and ability to work when our business demands it most are critical to your success in this role.   

 

Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work. 

 

 

ALL ABOUT SMALL FORMATS 

We enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor in our smallest format stores. Experts of service, operations, process and efficiency, this team is responsible for being proficient in all areas of the store to complete duties such as, but not limited to, cashiering, stocking, presentation and price accuracy. You’ll provide exceptional guest service, customizing each experience and anticipating guest needs. 

 

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Small Format Team Member can provide you with the: 

  • Knowledge of guest service fundamentals and experience building a guest first culture across the store 

  • Experience in retail business fundamentals including: department sales trends, pricing and promotion strategies, inventory management, and process efficiency & improvement 

  • Experience supporting daily/weekly workload to support business priorities and deliver on sales goals 

 

As a Small Format Team Member, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

  • Create a welcoming experience by authentically greeting all guests 

  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal cues to tailor your approach. 

  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs. 

  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience. 

  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target. 

  • Help guests as you complete workload with minimal guest disruption 

  • Work in all departments to ensure sales floor is full, zoned and in stock for guests 

  • Push and stock product to sales floor 

  • Execute adjacency changes, transitions, revisions and sales plans for all departments 

  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments 

  • Complete scans and system audit functions to ensure inventory accuracy 

  • Support execution of major transitions and ISM 

  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed. 

  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments 

  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy 

  • Complete all backroom weekly audits 

  • Operate power equipment only if certified 

  • Maintain backroom organization and location accuracy and follow equipment guidelines 

  • Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks 

  • Demonstrate a culture of ethical conduct, safety and compliance 

  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices. 

  • Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws 

  • All other duties based on business needs 

 

WHAT WE ARE LOOKING FOR 

We might be a great match if: 

  • Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests 

  • Providing service to our guests that makes them say I LOVE TARGET excites you…. That’s why we love working at Target 

  • Stocking, Setting and Selling Target products sounds like your thing… That’s the core of what we do 

  • You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded 

 

The good news is that we have some amazing training that will help teach you everything you need to know to be a Small Format Team Member. However, there are a few skills you should have from the get-go: 

  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes. 

  • Welcoming and helpful attitude toward guests and other team members 

  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. 

  • Work both independently and with a team 

  • Resolve guest questions quickly on the spot 

  • Attention to detail and follow a multi-step process 

 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

  • Accurately handle cash register operations as needed. 

  • Climb up and down ladders safely 

  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.    

  • Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary. 

  • You can work as much or as little as you like as an on-demand TM, however, we ask for your active engagement by picking up and working shifts (via our myTime mobile App) every 4 weeks, as well as responding at our attempts at contact. We will contact you throughout the year (via your provided contact information) and confirm your ability and interest in working shifts at Target. If we do not receive a response your employment with Target will be administratively terminated. You must work at least one shift within 6 months or you will be administratively terminated. Effective December 2024, you must work at least one shift within 5 months or you will be administratively terminated. 

  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. 

  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary). 

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.