Azure Support Engineer

1 week ago


Frisco, United States The Judge Group Full time

Our client is currently seeking an Azure Support Engineer Azure Support EngineerOmaha NE, Frisco TX, Berkeley Heights NJ (Onsite)Contract
Description:
Review,
investigate and solve technical issues, collaborating within and across
teams and leveraging troubleshooting tools and practices
Resolves
issues through problem solving, collaboration, and research. May take
escalated issues as needed. Documents technical work and research.
Performs
in-depth product troubleshooting and remediation when needed.
Collaborates
on cross-team and cross-product technical issues by working with resources
from other groups as needed to resolve moderately complex customer issues.
Work
with internal technical teams resolving AVD issues and question.
Working
knowledge of application management such as Azure App Service, Function
App, API is a plus.
Readiness:
Assists
in the implementation of end-to-end readiness programs (e.g., mentoring,
knowledge sharing or technical document creation, brown bag sessions,
blogs, quality assurance checks). Develops readiness content such as Run
Books for support
Develop
specific technical and professional proficiency to enable you to
understand and resolve customer issues, through training and readiness.
Product/Process Improvement:
Identify
potential product defects and provide feedback to more senior engineers,
contributing to product improvements
Business Integration:
Participates
in case triage meetings and/or case discussions to share knowledge with
other engineers and contribute to more rapid customer solutions. Utilizes
learnings from triage meetings to identify and communicate readiness needs
to manager or readiness team.
Other
Embody
our culture and values
Qualifications
Required Qualifications:
2-4+
years technical support, technical consulting experience, or information
technology experience
Bachelor's
degree in computer science, Information Technology (IT), or related field
AND 1+ year(s) technical support, technical consulting experience, or
information technology experience.
Basic
understanding of Terraform and AVD support.
Preferred Qualifications:
Microsoft
Technology Certifications.
Azure
Fundamentals, Microsoft Certified; Azure Administrator Associate
Azure IaaS/VMSS
Azure
Storage Services (Files share)
Azure
Virtual Network



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