Commercial Auto Claims Representative

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

Investigates and maintains workers' compensation, property/casualty claims. Determines liability, secures information, reviews coverages, arranges property damage appraisals, and settles claims. Report inside/outside designation. Typically located in branch offices. This is typically the entry level of the professional career path. Under close supervision and guidance, works within narrowly defined limits and authority on assignments of low complexity. Possesses basic functional knowledge and skills reflective of study and/or on job development. Typically, a part of a formal training program that provides knowledge and exposure to fundamental theories, principles, and concepts.

Responsibilities

Handling of claims which includes initial file intake, review coverage for accurate application based on policy interpretation, execute accurate and timely payments, investigate mitigation opportunities on the file including subrogation, manage file to timely resolution, and complete all data integrity components.

• Investigating Commercial Auto claims to determine liability exposures and subrogation.

• Handle a high volume of claims, with a focus on financial accuracy.

• Successful handling of property damages to include estimates, rental, and total losses of vehicles.

• Managing claim deadlines and developing jurisdictional expertise.

• Handling first and third-party claim files in a manner consistent with claim quality standards and goals.

• Accurate reserve analysis for loss, to include excess exposure recognition.

• Strong customer service and teamwork, answering claim calls in a prompt and professional manner, while backing up other team member calls.

• Participation in phone queue to drive customer satisfaction.

• Handling of 50 states and adhering to all state compliance requirements

• Effectively communicating with Agents and High valued commercial carrier customers

• Developing strong relationships with customer advocates and client service executives

• Drafting file claim status reports and report out on key file developments in calls with customers and business partners.

• Find improvements and efficiencies in a fast-paced environment.

• Being open to feedback and coachable is important.

Qualifications

• Bachelor’s Degree preferred or Minimum of 4 years Claims Adjusting experience inclusive of coverage and liability investigations preferred.

• Demonstrated capacity to multi-task in a structured work environment.

• Ability to utilize multiple systems to handle/process claims with strong efficient keyboarding skills.

• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.

• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.

• Continually evaluate self against performance targets and strive to exceed expectations.

• Strong attention to detail.

• Excellent telephone and interpersonal skills with a focus on the customer.

• Strong time management, organization, and attention to detail.

• Proficient in OneNote, Word, Excel, Outlook.

• Ability to breakdown explanations of complex process and rules into manageable information.

• Must have a winning mindset that is focused on continuous improvement, teamwork, and delivering fast, quality service for our customers.

• Excellent oral and written communication.

• Ability to type at least 55 wpm a plus

Additional Information:

• Start Date: Jan 27, 2025

• Training hours : 8AM -5PM (Paid training) 1 week of travel for training required. Paid for by The Hartford.

• Work hours:  Core Business hours Monday - Friday

• This role can have a Hybrid or Remote work arrangement.  Candidates who live near the San Antonio, Texas office will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for 1 week for learning lab – which will be in San Antonio, Texas. Date of learning lab TBD. All travel expenses and arrangements are paid for by The Hartford

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

• As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment.  Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

How We Focus on Your Wellbeing: ​

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. ​

• 25 days paid time off in your first full year and Paid Holidays

• Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits

• Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support   your career development (subject to additional requirements)​.

Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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