National Field Support Agent

5 days ago

Billings, United States Disability Solutions Full time

Do you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting todays customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. In Field Operations, our focus on optimizing network performance and reliability helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a National Field Support Agent, youll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. Youll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. Youll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. Youll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.


WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOST

  • Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
  • Solving technical issues in real-time using the latest tech tools and programs
  • The fast pace It makes the day go by quickly, and you accomplish a lot each workday
  • Building professional networks inside and outside the department
  • Opportunities for growth through training, expanded education opportunities, and paths for career progression

In this role youll work in a 24/7 call center environment with a variety of integrated functions. Youll work as part of an inclusive team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum. Our NFS teams are known for their high standards and strong reputation for outstanding technician and customer support.


WHAT YOULL BRING TO SPECTRUM

Required Qualifications

Education: High School Diploma or equivalent

Technical skills: MS Office and computer literate

Abilities: Problem-solving, critical thinking, communication, adaptability, and willingness to learn

Schedule: Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

Experience: 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service

Education: College coursework or equivalent experience in technology

SPECTRUM CONNECTS YOU TO MORE

  • Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company
  • Learning Culture: We invest in your learning with paid training, coaching, and an education benefit providing access to debt-free degree and certificate programs
  • Competitive Pay: Generous starting pay plus pay increases as you advance your career, plus up to 9% of pay annual contribution to a retirement savings plan
  • Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
  • Total Rewards: See all the ways we invest in youat work and in life

Apply now, connect a friend to this opportunity or sign up for job alerts


TDP121 2024-43588 2024

Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, youre joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here Were committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
RequiredPreferredJob Industries
  • Customer Service

  • National Field Support Agent

    3 months ago

    Billings Metropolitan Area, United States Spectrum Full time

    Job DescriptionJob DescriptionDo you enjoy using the latest technology to solve problems? Are you able to prioritize, troubleshoot, and problem solve with confidence? Do you embrace change and the fast-paced movement involved in supporting today’s customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.At...

  • At Your Service Agent

    3 weeks ago

    Billings, United States SPECTRUM Full time

    div id="sajCpTopImage">Do you enjoy using the latest technology to solve problems? Do you embrace change and the fast-paced movement involved in supporting todays customers? Then working as a Field Support Agent in Spectrum Field Operations may be a good fit for you.WHAT OUR NATIONAL FIELD SUPPORT AGENTS ENJOY MOSTWorking with Spectrum Field Technicians to...

  • Intake/Litigation Support Agent

    3 weeks ago

    Billings, United States Disability Solutions Full time

    Description:**This is an on-site position in Billings Montana**Are you a detail-oriented individual with strong communication skills and a passion for helping others? If so, Reciprocity Industries has an exciting opportunity for you. We are seeking talented team members to join our fast-paced, high-energy environment as IIntake/Litigation Support Agent. This...

  • Telecommunications Support Specialist

    3 weeks ago

    Billings, Montana, United States Spectrum Full time

    Spectrum is a leading provider of high-speed internet, TV, and phone services across 41 states. As a National Field Support Agent, you'll be at the forefront of delivering exceptional customer experiences by resolving technical issues with our cutting-edge tools and programs.Key ResponsibilitiesWork closely with Spectrum Field Technicians to troubleshoot...

  • Customer Service Representative

    2 weeks ago

    Billings, United States Karen Smith - State Farm Agent Full time

    Benefits:Dental insuranceHealth insurancePaid time offVision insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service...

  • Customer Service Representative

    1 week ago

    Billings, United States Karen Smith - State Farm Agent Full time

    Benefits: Dental insurance Health insurance Paid time off Vision insurance ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Karen Smith - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your...

  • Patent Agent Associate

    2 weeks ago

    Billings, Montana, United States CEDAR GLEN PROPERTY MAINTENANCE INC Full time

    **Job Summary**We are seeking a patent attorney or patent agent with two to five years of experience to join our life science patent practice at Cedar Glen Property Maintenance Inc.The ideal candidate will have a background in fields such as cell or molecular biology, immunology, biochemistry, or engineering among others, coupled with previous patent...

  • Tech Support Specialist with Unlimited Career Growth Opportunities

    3 weeks ago

    Billings, Montana, United States Spectrum Full time

    Unlock Your Potential in a Dynamic IndustrySpectrum is a leading telecommunications company serving over 32 million customers across 41 states, and we're expanding our team of skilled professionals like you. As a National Field Support Agent, you'll play a critical role in delivering exceptional customer experiences by troubleshooting service problems,...

  • National Insurance Carrier Workers Compensation Professional

    3 weeks ago

    Billings, Montana, United States King's Insurance Staffing Full time

    National Insurance Carrier Seeks Workers Compensation ExpertWe are looking for an experienced Workers Compensation expert to join our team at King's Insurance Staffing. This role involves handling moderate to complex Workers' Compensation Lost Time claims in Montana from inception to close.The ideal candidate will possess an active MT Adjuster's license and...

  • Airport Cross Utilized Agent

    7 months ago

    Billings, United States Unifi Aviation LLC Full time

    General information Job Title Airport Cross Utilized Agent (DL) - FT - BIL Date Wednesday, May 29, 2024 State Montana City Billings Base Pay Rate: $ 17.50 Full/Part Time Full Time Shift P.M. shift Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing...

  • Geek Squad Advanced Repair Agent

    4 weeks ago

    Billings, United States Best Buy Full time

    The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members....

  • Seasonal Support Driver

    1 month ago

    billings, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support DriverSHIFT YOUR TEAMWho exactly are UPS Seasonal Support Drivers?As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being...

  • Seasonal Support Driver

    1 month ago

    Billings, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy fast-paced work, being outdoors,...

  • Electronic Systems Integration Specialist

    3 weeks ago

    Billings, Montana, United States Army National Guard Full time

    Unlock Your Potential in the Army National GuardA career as a Signal Support Systems Specialist in the Army National Guard offers an unparalleled opportunity to develop your skills in electronic systems integration, technical support, and communication security.About This Role:Job Title: Electronic Systems Integration SpecialistSalary:$200 - $250 per drill...

  • Cardiovascular Technologist

    3 weeks ago

    Billings, Montana, United States Healthcare Support Full time

    Job SummaryWe are seeking an experienced Cardiovascular Technologist to join our team for a 12-week assignment in Billings, Montana.About the RoleSpecialize in cardiovascular technology and provide top-notch care to patients.Collaborate with healthcare professionals to ensure seamless patient care.The ideal candidate will have relevant licensure within the...

  • Seasonal Support Driver

    1 month ago

    BILLINGS, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Support Driver SHIFT YOUR TEAM Who exactly are UPS Seasonal Support Drivers? As a Seasonal Support Driver you’ll deliver packages throughout their communities, connecting with customers along the way while driving their own vehicle. This is a friendly, physically active crew who enjoy...

  • Field Sales Professional

    2 weeks ago

    Billings, Montana, United States TDS Telecom Full time

    Join Our Fiber Optic Sales TeamWe are seeking an ambitious Field Sales Representative to join our dynamic team at TDS Telecom. This exciting opportunity offers a chance to work with cutting-edge technology and sell high-speed internet, TV entertainment, and phone services to customers in various communities across the US.Salary: Estimated earnings range from...

  • Surgical Technologist Opportunity in Montana

    3 weeks ago

    Billings, Montana, United States Healthcare Support Full time

    We are seeking a skilled Certified Surgical Tech CVOR to join our team in Billings, Montana. As a valued member of our healthcare staff, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering exceptional patient care.About the Role:The successful candidate will be responsible for providing...

  • Ramp & Customer Service Agent Billings Montana

    4 months ago

    Billings, United States Alaska Airlines Full time

    Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return,...

  • Cardiovascular Technologist CV Tech

    3 weeks ago

    Billings, United States HealthCare Support Full time

    Cath Lab Technologist HealthCare Support is actively seeking a Cath Lab Technologist for a 12-week contract located in Billings, Montana. Benefits of this Cath Lab Technologist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...