Lead Patient Experience Representative- Ophthalmology

2 weeks ago

Boston, United States Boston Children's Hospital Full time

The Lead PER shall be responsible for:Customer ServiceDemonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and proceduresGreets, screens, registers, and directs patients, families, and visitorsCollaborates and communicates with referring providers and practices to facilitate management of complex patient issuesPatient Registration/Admissions/DischargeMonitors clinic activity to ensure the best possible patient experienceAssists with resolving customer service and scheduling issuesResponds to patients’ needs and situations requiring escalated service responseVerifies, records, and processes patient demographics, insurance/payment, and referral information for patient appointmentsCollects all necessary clinical documentation and informationObtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules. Documents all Prior Authorizations and/or referrals in appropriate systemSchedulingResponsible for the scheduling of tests or procedures for patients, such as lab work or x-rays, and ordersObtains required authorizations to compile patient and staff schedulesSchedule and confirm patient diagnostic appointments, surgeries, or medical consultationsSupports the patient encounterMonitors daily schedule and coordinates flow with clinicians /supervisorsAdministrationMay maintain personal calendars for physician/supervisor(s)Records and forwards messages, triages calls for urgent information or services, initiates call for emergency servicesMay collect and organizes medical records, information, materials, and supplies required for appointmentsCommunicates with other departments to coordinate ancillary clinical/administrative servicesOpens and sorts mail, delivers and retrieves patient records, photocopies materials, sorts, collates, and distributes documentsTrainingParticipates in the development of training programs. Trains clinic staff in department systems, processes, and terminologyDemonstrates high-level problem-resolution skillsProvides assistance to other support staff in evaluating and resolving issuesPatient Experience LeadershipLeads and oversees work of designated patient experience staffPlans, prioritizes, and delegates work assignments and monitors performance, providing feedback and guidance as neededServes as a resource on departmental policies and procedures and provides assistance in resolving administrative problems and issuesTechnologyUtilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applicationsProcess ImprovementDemonstrates interest in and ability to actively participate in and contribute to departmental and organizational initiatives & projects with a focus on continuous process improvementTo qualify, you must have:High School Diploma/ GEDMinimum 2 years of healthcare experience and customer service experience Can provide guidance, troubleshoot, and answer questions Can perform the actions associated with this skill without assistance. Capable of coaching othersUtilizes feedback to improve performance. Identifies opportunities to improve patient experience and satisfaction. Sets, commits to, and maintains high standards for quality work and responsivenessStrong computer skills and concepts; proficient with Microsoft Office programs Assist patients and families Conveys a positive, professional demeanor Strong written and verbal communication Ability to work with diverse internal and external constituenciesStrong attention to detailExcellent Interpersonal skills, collaboration, and teamworkStrong organizational and prioritization skillsBoston Children’s Hospital offers competitive compensation and benefits. #LI-Hybrid

  • Senior Patient Experience Representative

    2 months ago

    Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    1 week ago

    Boston, MA, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    2 months ago

    Boston, MA, US Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Lead Patient Experience Representative- Ophthalmology

    2 months ago

    Boston, MA, US Boston Children's Hospital Full time

    The Lead PER shall be responsible for:Customer ServiceDemonstrates positive and effective customer service Responds to routine inquiries about hospital protocol, policies, and proceduresGreets, screens, registers, and directs patients, families, and visitorsCollaborates and communicates with referring providers and practices to facilitate management of...

  • Lead Patient Experience Representative- Ophthalmology

    1 week ago

    Boston, MA, United States Boston Children's Hospital Full time

    The Lead PER shall be responsible for: Customer Service * Demonstrates positive and effective customer service * Responds to routine inquiries about hospital protocol, policies, and procedures * Greets, screens, registers, and directs patients, families, and visitors * Collaborates and communicates with referring providers and practices to facilitate...

  • Ophthalmology - Physician

    3 weeks ago

    Boston, United States Tufts Medical Center - Tufts Medicine Full time

    At Tufts Medicine, you ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that s accessible, empowering and, most of all, human. Director of Cornea, External Disease, and Refractive Surgery New...

  • Ophthalmology - Physician

    1 week ago

    Boston, United States Tufts Medical Center - Tufts Medicine Full time

    At Tufts Medicine, you ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that s accessible, empowering and, most of all, human. Director of Cornea, External Disease, and Refractive Surgery New...

  • Ophthalmology - Physician

    7 days ago

    Boston, United States Tufts Medical Center Full time

    At Tufts Medicine, you ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that s accessible, empowering and, most of all, human. Director of Cornea, External Disease, and Refractive Surgery New...

  • Neuro-Ophthalmology Specialist

    4 weeks ago

    Boston, Massachusetts, United States Mass General Physicians Organization Full time

    Job Summary:We are seeking a board-certified neurologist to join our Neuro-Ophthalmology Program and the faculty of Harvard Medical School. The ideal candidate will have completed fellowship training in Neuro-Ophthalmology and possess a strong interest in clinical care. Clinical duties will focus on outpatient neuro-ophthalmology and shared coverage of...

  • Pediatric Ophthalmology Specialist

    7 days ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Seeking a Pediatric OphthalmologistTufts Medicine is looking for a full-time Pediatric Ophthalmologist to join our division at the New England Eye Center. This position offers the opportunity to see patients, teach residents and medical students, participate in academic research, and practice in private office settings.The ideal candidate will be board...

  • Ophthalmology - Physician

    3 weeks ago

    Boston, MA, United States Tufts Medical Center - Tufts Medicine Full time

    At Tufts Medicine, you ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that s accessible, empowering and, most of all, human. Director of Cornea, External Disease, and Refractive Surgery New...

  • Ophthalmology - Physician

    3 weeks ago

    Boston, MA, United States Tufts Medical Center - Tufts Medicine Full time

    At Tufts Medicine, you ll make an impact and build your career, supported by a community of brilliant, compassionate colleagues. Every single person at Tufts Medicine plays an integral role in building a holistic healthcare experience that s accessible, empowering and, most of all, human. Director of Cornea, External Disease, and Refractive Surgery New...

  • Ophthalmology Specialist: Glaucoma Expert

    4 weeks ago

    Boston, Massachusetts, United States Joslin Diabetes Center Full time

    Job SummaryThe Joslin Diabetes Center is seeking an experienced Ophthalmologist: Glaucoma Specialist to provide high-quality eye care for our patients.Key Responsibilities Operate on patients with surgical glaucoma disease, including trabeculectomy, tube or shunt implants, and minimally invasive glaucoma surgery. Perform procedures, including intravitreal...

  • Executive Director, Ophthalmology

    3 weeks ago

    Boston, United States Tufts Medicine Full time

    About the job Do you want to join an organization that is reimagining healthcare? At Tufts we’re on a mission to create the most equitable and frictionless healthcare experience in the world. We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you. Every member of our team has an impact on the lives of...

  • Pediatric Ophthalmology Specialist

    4 weeks ago

    Boston, Massachusetts, United States Tufts Medicine Full time

    Opportunity for a Pediatric OphthalmologistTufts Medicine is seeking a full-time Pediatric Ophthalmologist to join our division. This position will include eligibility for an academic appointment at the Assistant, Associate, or Professor level.The chosen candidate will have the opportunity to see patients at Tufts Medical Center, teach residents and medical...

  • Ophthalmology Administrative Assistant

    3 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY:Performs a variety of administrative and office support activities to ensure proper functioning of assigned department. Responsible for managing calendars, creating documents, correspondence, spreadsheets, slides for presentations, updating databases; proofreading, distributing documents; scheduling meetings, time-reporting, requisitioning...

  • Ophthalmology Administrative Assistant

    3 weeks ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY : Performs a variety of administrative and office support activities to ensure proper functioning of assigned department. Responsible for managing calendars, creating documents, correspondence, spreadsheets, slides for presentations, updating databases; proofreading, distributing documents; scheduling meetings, time-reporting, requisitioning...

  • Sr. Patient Experience Representative

    5 months ago

    Boston, United States Children's Hospital Boston Full time

    75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience....

  • Per diem Patient Experience Representative- Psychiatry

    3 months ago

    Boston, United States Children's Hospital Boston Full time

    76820BRJob Posting Title:Per diem Patient Experience Representative- PsychiatryDepartment:Psychiatry and Behavioral Sciences AutoReqId:76820BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description: Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This...

  • ICU: Patient Experience Representative- overnight weekends

    1 month ago

    Boston, United States Children's Hospital Boston Full time

    77103BRJob Posting Title:ICU: Patient Experience Representative- overnight weekendsDepartment:Information Services Administrative Services AutoReqId:77103BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient...