Business Account Expert

1 month ago

Overland Park, United States Disability Solutions Full time
Be unstoppable with us
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop

Job Overview

**THIS IS NOT A REMOTE ROLE

As an Inside Sales Representative in the T-Mobile for Business Channel, you will play a crucial role in marketing our company's portfolio of business products and services to existing. This is a true hunter role We're looking for results-oriented, persistent, outstanding sales professionals to bring our products and services to underserved customers. Your primary focus will be mining and growing existing accounts. Through account management and solutions-based selling, you will analyze customer needs to identify and customize wireless voice, data products and services to maintain and grow accounts. This role will meet and exceed monthly sales quota objectives by successfully growing accounts within an assigned account base. You are accountable for a high volume of activity through customer calls, emails, appointments, and funnel management as part of your assigned accounts. You would be a great fit for our team if you like to combine your superior listening and communication skills and outgoing personality to build instant customer rapport to achieve your sales targets

Job Responsibilities:
  • Daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, on-line meetings/appointments.
  • Perform research to understand customer's unique needs, key contacts, and potential business opportunities. Using research, select appropriate product/service information messaging to meet the needs of individual customers.
  • Facilitate the entire sales process from the initiation of the original call to proposal, through finalization of an order for each customer you speak with.
  • Attend all required product and service training to ensure you have an in-depth knowledge of features and benefits of T-Mobile products and services.


Education:
  • High School Diploma (Required)


Work Experience:
  • 2 years Outbound Call Center or a related sales position (Required)
  • 2 years Experience in customer service, sales, and/or retention (Preferred)


Knowledge, Skills and Abilities:
  • Organization Candidate needs to be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy.
    Task management ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking (Required)
  • Customer Relations, Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Preferred)
  • Proficiency with salesforce.com. Enter and update Activities/Events; appointments, calls, sales opportunities, contacts to ensure accurate reporting on a timely basis. (Preferred)
  • Communication Superior listening skills, confident communicator; speak with clarity and positive tone (Required)


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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