Current jobs related to Customer Care Agent - Cedar Rapids - TEKsystems
-
Customer Care Agent
3 weeks ago
Cedar Rapids, United States TEKsystems Full timeContract for Tax season-- must have evening and weekend availability! Description As a Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal...
-
Customer Care Agent
3 weeks ago
Cedar Rapids, United States TEKsystems Full timeDescription: As a Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. * Overall support of the products through phone, chat, and email...
-
Customer Service Representative
3 days ago
Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full timeKari Klien - State Farm Agent is looking for a highly skilled Customer Service Representative to join our team. As a Customer Service Representative - State Farm Agent Team Member, you will work closely with our team to resolve customer inquiries, coordinate with other departments, and ensure customer satisfaction.The ideal candidate will have strong...
-
Customer Care Agent
3 weeks ago
Cedar Rapids, United States TEKsystems Full timeDescription: As a Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. * Overall support of the TaxAct products through phone, chat, and email...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Kari Klien - State Farm Agent Full timeBenefits:Simple IRABonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Kari Klien - State Farm Agent, you will generate the kind of exceptional client experiences...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Kari Klien - State Farm Agent Full timeBenefits:Simple IRAHiring bonusBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Kari Klien - State Farm Agent, you will generate the kind of exceptional client experiences that...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Doug Valentine - State Farm Agent Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Profit sharing Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Doug Valentine - State Farm Agent Full timeBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insuranceProfit sharingTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Doug Valentine - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Kari Klien - State Farm Agent Full timeBenefits: Simple IRA Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Kari Klien - State...
-
Customer Relations Representative
3 weeks ago
Cedar Rapids, United States Kari Klien - State Farm Agent Full timeBenefits: Simple IRA Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Kari Klien - State Farm...
-
Customer Service Representative
4 weeks ago
Cedar Hill, Texas, United States Roslyn Knight - State Farm Agent Full timeJob DescriptionState Farm Insurance Agent located in Cedar Hill, TX is seeking a career-oriented professional to join their team. As a State Farm team member for Roslyn Knight - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Advocate Representative
3 days ago
Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated Customer Advocate Representative to join our team at Kari Klien - State Farm Agent. In this role, you will be responsible for providing exceptional customer service, marketing insurance products and services, and building strong relationships with clients.A lucrative $55,000 - $70,000 annual salary package awaits...
-
Insurance Customer Service Specialist
2 weeks ago
Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full timeKari Klien - State Farm Agent is looking for a skilled Customer Relations Representative to enhance our team's capabilities. As a Customer Relations Representative, you will play a vital role in resolving customer inquiries, maintaining client records, and contributing to our team's success.About UsWe are a reputable insurance agency dedicated to providing...
-
Customer Service Professional
7 days ago
Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full timeThe Kari Klien State Farm Agent team seeks a skilled Customer Relations Representative to deliver exceptional client experiences, driving agency growth through attention to detail, customer service excellence, and a passion for helping others.This role offers the ideal candidate an opportunity to enhance their career while resolving customer inquiries,...
-
Cedar Rapids, Iowa, United States Kari Klien - State Farm Agent Full timeAt Kari Klien - State Farm Agent, we are seeking a highly skilled and customer-focused Insurance Agency Customer Experience Specialist to join our team. As a key member of our agency, you will play a vital role in generating exceptional client experiences that reinforce the growth of our successful insurance agency.The ideal candidate will possess excellent...
-
Customer Relations Representative
3 weeks ago
Cedar Grove, United States edwin mata - State Farm Agent Full timePosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...
-
Customer Relations Representative
3 weeks ago
Cedar grove, United States edwin mata - State Farm Agent Full timePosition Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...
-
Customer Service Representative
3 weeks ago
Cedar Hill, United States Roslyn Knight - State Farm Agent Full timePosition OverviewState Farm Insurance Agent located in Cedar Hill, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Roslyn Knight - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
3 weeks ago
Cedar Hill, United States Roslyn Knight - State Farm Agent Full timePosition Overview State Farm Insurance Agent located in Cedar Hill, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Roslyn Knight - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...
-
Customer Service Representative
3 weeks ago
Cedar Hill, United States Rick Smith - State Farm Agent Full timeBenefits:401(k)401(k) matchingBonus based on performanceCompany carCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offSigning bonusTraining & developmentVision insurance Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions,...
Customer Care Agent
1 month ago
Description:
As a Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. * Overall support of the TaxAct products through phone, chat, and email providing a positive customer experience. • The scope of product (technical) support includes navigation, connectivity, compatibility, usability and general product knowledge. • Provide product and service information. • Take ownership of customer’s communications to work directly with a specific customer. • Route customers to the appropriate communication method (phone call, private message, and direct message). • Perform duties and responsibilities to meet KPIs. • Handle up to three (3) customers’ chats simultaneously. • Recommend responses for the knowledge database and send them to lead for review/creation. • Promote teamwork and foster collaboration. • Convey a professional and positive image internally and externally. • Ability to operate multiple system applications and screens at the same time. • Capability of utilizing resources provided for quick issue resolution. • Troubleshoot and resolve customer inquiries utilizing defined processes and procedures. • Use the equipment and applications provided to interact with customers.
Skills:
Technical Help Desk, Phone Support, Email Support, Windows, Software, Troubleshooting
Top Skills Details:
Technical Help Desk, Phone Support, Email Support, Windows, Software, Troubleshooting
Additional Skills & Qualifications:
• Knowledge and work experience with browser-based applications a plus. • Experience with online tax software - preferred. • Exceptional communication and interpersonal skills are essential. • Call Center experience - preferred. • Strong troubleshooting and problem-solving skills • 2+ years of experience with Internet browsers & Microsoft Window’s operating systems – preferred. • Ability to work effectively within a team environment to accomplish goals. • Ability to work well under pressure and meet deadlines with minimal direction. • Excellent written and verbal communication skills • Positive attitude • Detail oriented • Strong organizational/time management skills and multi-tasking abilities. • Typing skills – 25+ WPM – preferred KNOWLEDGE • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. SKILLS • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. • Speaking — Ability to speak to others to convey information effectively. • Service Orientation — Actively looking for ways to help people. • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Proficiency in Microsoft Office products.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
