Customer Care Agent

3 weeks ago

Cedar Rapids, United States TEKsystems Full time

Contract for Tax season-- must have evening and weekend availability

Description

As a Customer Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills.

* Overall support of the products through phone, chat, and email providing a positive customer experience.

- The scope of product (technical) support includes navigation, connectivity, compatibility, usability and general product knowledge.

- Provide product and service information.

- Take ownership of customer's communications to work directly with a specific customer.

- Route customers to the appropriate communication method (phone call, private message, and direct message).

- Perform duties and responsibilities to meet KPIs.

- Handle up to three (3) customers' chats simultaneously.

- Recommend responses for the knowledge database and send them to lead for review/creation.

- Promote teamwork and foster collaboration.

- Convey a professional and positive image internally and externally.

- Ability to operate multiple system applications and screens at the same time.

- Capability of utilizing resources provided for quick issue resolution.

- Troubleshoot and resolve customer inquiries utilizing defined processes and procedures.

- Use the equipment and applications provided to interact with customers.

Pay and Benefits

The pay range for this position is $15.00 - $15.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 13, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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