Operations Supervisor

2 weeks ago

AURORA, United States Penske Truck Leasing Full time

Do you have a demonstrated ability to drive process improvement and lead change?

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of logistics professionals. We are seeking a candidate to provide leadership at one of our warehousing operations.

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. Supervise most processes directly including workforce and equipment scheduling. Responsible for making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Shift : Must be flexible to work 1st shift or 2nd shift Monday- Friday. Leadership members are to be present 30 minutes prior to the start of shift and may have to work on off shift as needed. Flexibility required around the peak season, holiday, short staffed, and business needs.

Salary : $60,000-$70,000; In this role, Operations Supervisor will be bonus eligible based on their performance and location performance. Operations Supervisor could earn up to 12% of their base for Max Performance.

Major Responsibilities:

People

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives

• Establish and sustain that performance standards are communicated that are specific and measurable

• Interview hourly associates and provide recommendations for hire

• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates

• Motivate and engage associates by focusing on team accomplishments and recognition

Operations

• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control

• Conduct team meetings

• Evaluate and recommend changes in preferred work methods to increase productivity of warehouse operations. Assist in new associate training

• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift

• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution

• Complete all necessary records and reports in a timely and accurate fashion

Finance

• Ensure compliance with financial policies and procedures such as, inventory accuracy and control, returns, damages, etc.

• Understand the relationship between decision-making and profitability

• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety

• Ensure day-to-day management and associate activities are in alignment with the location safety strategy

• Provide associates with communication, training, feedback, and direction to ensure safe performance

• Ensure compliance with all applicable regulatory agencies and company policies and procedures

• Conduct safety observations

Growth/Customer Experience

• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily

• Ensure the customer knows that we are committed to helping them meet their objectives

• Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets

• Properly plan work assignments to ensure effective use of warehouse equipment

• Work with hourly associates to ensure they understand safe and efficient operation of equipment

• Work with vendors to ensure equipment is maintained

• Other projects and tasks as assigned by the manager

Qualifications:

• 2 - 4 years related functional experience

• High School Diploma or equivalent required

• Bachelor’s Degree preferred

• Strong written/oral communication skills and the ability to actively listen are required

• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

• Must demonstrate ownership & responsibility to run the operation with a sense of urgency

• Must have ability to connect and build rapport/relationships with associates and external customers at all levels

• Must have ability to work efficiently with time management and organizational skills

• Ability to manage through a problem and think and make decisions independently

• Ability to drive process improvement and lead change

• Experience with inventory management system preferred

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

  • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
  • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

Job Category: Logistics/Supply Chain

Job Function: Logistics & Supply Chain

Job Family: Operations

Address: 1000 Bilter Rd

Primary Location: US-IL-Aurora

Employer: Penske Logistics LLC

Req ID: 2413276

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