Customer Service Representative
3 weeks ago
Hampton Ridge Healthcare & Rehabilitation is looking for a compassionate and proactive Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, families, and visitors. Your primary responsibility is to provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive experience for all who interact with our facility. This role is essential in maintaining a welcoming and professional environment that reflects the quality of care we offer.
Key Responsibilities:
• Answer incoming phone calls, emails, and in-person inquiries from patients, families, and visitors in a professional and courteous manner.
• Provide information about services, procedures, and policies to patients and their families.
• Assist patients and visitors with navigation within the facility, including directing them to the appropriate departments or staff members.
• Resolve customer complaints and concerns by working with internal departments to ensure timely and accurate solutions.
• Maintain a positive and empathetic attitude while interacting with patients and their families.
• Keep records of customer interactions, including inquiries, complaints, and feedback, ensuring that data is accurate and up-to-date.
• Follow up with customers to ensure that their concerns are addressed and that they are satisfied with the resolution.
• Collaborate with healthcare staff and management to improve patient experiences and customer service processes.
• Assist with scheduling appointments and processing patient admissions when necessary.
• Ensure that the front desk is always clean, organized, and welcoming.
Qualifications:
• High school diploma or equivalent; additional training in customer service is a plus.
• Previous experience in a customer service role, ideally in healthcare or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to handle difficult situations professionally.
• Proficiency in Microsoft Office Suite and other basic office software.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• A patient and empathetic demeanor, with a focus on providing excellent customer service.
• Knowledge of healthcare terminology and practices is beneficial but not required.
• Ability to maintain confidentiality and handle sensitive patient information with discretion.
Benefits:
Hampton Ridge Healthcare & Rehabilitation offers a competitive and comprehensive benefits package for full-time employees, including:
• Competitive Salary: Reflecting experience and the responsibilities of the role.
• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
• Retirement Plans: 401(k) plan with company matching to help you plan for a secure financial future.
• Paid Time Off: Generous vacation time, sick leave, and paid holidays to promote a healthy work-life balance.
• Professional Development: Opportunities for continuing education, training, and career growth within the organization.
• Wellness Programs: Access to wellness initiatives, including gym memberships, wellness challenges, and mental health support.
• Employee Recognition: Programs to celebrate and reward your contributions and accomplishments.
• Flexible Work Environment: Options for flexible scheduling to help balance your personal and professional commitments.
• Supportive Work Culture: A welcoming, team-oriented workplace that values respect, collaboration, and patient care.
-
Customer Service Representative
4 weeks ago
Toms River, New Jersey, United States Veolia Full time{"h1": "Customer Service Representative Job Description", "p": "At Veolia North America, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and receptionist duties. Responsibilities: * Provide customer support and...
-
Customer Service Representative
3 weeks ago
Toms River, New Jersey, United States Veolia North America Full timeJob Title: Customer Service RepresentativeVeolia North America is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Toms River. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers, handling meter readings, processing...
-
Customer Service Representative
4 weeks ago
Toms River, New Jersey, United States Veolia North America Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Veolia North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling meter readings, processing payments, and performing...
-
Customer Service Representative
1 month ago
Toms River, New Jersey, United States Kevin Carroll - State Farm Agency Full timeJob OpportunityWe are seeking a highly motivated and experienced professional to join our team as a Licensed Customer Service Representative. As a key member of our State Farm Agency, you will play a vital role in delivering exceptional customer service and supporting the growth of our business.Key ResponsibilitiesProvide prompt, accurate, and friendly...
-
Customer Service Representative
2 days ago
Toms River, New Jersey, United States ShopRite Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ShopRite. As a key member of our retail team, you will be responsible for maintaining a clean and organized store environment, ensuring that all work surfaces are clean and sanitized, and providing exceptional customer service to our valued...
-
Customer Service Representative
4 days ago
Toms River, New Jersey, United States Acura of Ocean Full timeJob SummaryWe are seeking a highly skilled and organized Customer Service Representative to join our team at Acura of Ocean. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer and direct customer calls to the proper departmentProcess cash and credit card...
-
Customer Service Representative
5 months ago
Toms River, United States U-Haul Full timeLocation: 2180 Rte 9, Toms River, New Jersey 08755 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
-
Customer Service Representative
6 days ago
Toms River, New Jersey, United States Hampton Ridge Healthcare & Rehabilitation Full timeCustomer Service RepresentativeHampton Ridge Healthcare & Rehabilitation is seeking a skilled Customer Service Representative to provide exceptional support to patients, families, and visitors. As the first point of contact, you will be responsible for addressing inquiries, resolving concerns, and ensuring a positive experience for all who interact with our...
-
Customer Service Representative
4 weeks ago
Toms River, New Jersey, United States ABACUS DERMATOLOGY MANAGE Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to provide exceptional support to our patients and clients.As a key member of our team, you will be responsible for handling customer inquiries in a professional and courteous manner, helping to resolve issues and concerns, and providing information about our products and services.Key...
-
Customer Service Representative
6 hours ago
Toms River, New Jersey, United States OceanFirst Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at OceanFirst Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesProvide excellent verbal...
-
Customer Service Representative
2 days ago
Toms River, New Jersey, United States Kevin Carroll - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at the Kevin Carroll State Farm Agency. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and coordinating with other agency team members.Key Responsibilities:Answer customer inquiries...
-
Customer Service Representative
1 day ago
Toms River, New Jersey, United States Hampton Ridge Healthcare & Rehabilitation Full timeCustomer Service RepresentativeHampton Ridge Healthcare & Rehabilitation is seeking a compassionate and proactive Customer Service Representative to provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a positive experience for all who interact with our facility.Key Responsibilities: Answer incoming phone calls,...
-
Customer Service Representative
1 month ago
Toms River, New Jersey, United States Stop & Shop Full timeJob SummaryWe are seeking a dedicated and detail-oriented individual to join our Store Support Team as a Customer Service Representative. As a key member of our front-end team, you will play a vital role in maintaining the cleanliness and organization of our store, ensuring a positive shopping experience for our customers.Key Responsibilities• Greet and...
-
Customer Service Representative
2 weeks ago
Toms River, New Jersey, United States Citizens Financial Group, Inc. Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens Financial Group, Inc. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide personalized service to customers, responding to...
-
Customer Service Representative
1 month ago
Toms River, New Jersey, United States Stop & Shop Full timeJob SummaryWe are seeking a skilled and friendly Customer Service Representative to join our team at Stop & Shop. As a key member of our store team, you will be responsible for providing exceptional customer service, handling products and customers with care, and assisting with various tasks to ensure a smooth shopping experience.Key Responsibilities*...
-
Customer Service Representative
2 months ago
Toms River, United States Veolia Environnement SA Full timeCompany DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...
-
Customer Service Representative
2 days ago
Toms River, New Jersey, United States Quality Talent Group Full timeAbout this role:We are seeking a talented Customer Service Representative to join our team in Ocean City, NJ. As a Teller in our Consumer, Small & Business Banking division, you will be part of our National Branch Network, helping to provide financial services to the local community.You will be responsible for supporting customer engagement by processing...
-
Customer Service Representative
3 weeks ago
Toms River, United States Hampton Ridge Healthcare & Rehabilitation Full timeHampton Ridge Healthcare & Rehabilitation is looking for a compassionate and proactive Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, families, and visitors. Your primary responsibility is to provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a...
-
Customer Service Representative
3 weeks ago
Toms River, United States Hampton Ridge Healthcare & Rehabilitation Full timeHampton Ridge Healthcare & Rehabilitation is looking for a compassionate and proactive Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, families, and visitors. Your primary responsibility is to provide exceptional customer service by addressing inquiries, resolving concerns, and ensuring a...
-
Customer Service Representative
3 weeks ago
Toms River, United States Hampton Ridge Healthcare & Rehabilitation Full timeJob DescriptionHampton Ridge Healthcare & Rehabilitation is looking for a compassionate and proactive Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, families, and visitors. Your primary responsibility is to provide exceptional customer service by addressing inquiries, resolving concerns,...