Learning Management System Administrator

2 months ago

Kansas City, United States Dairy Farmers of America Full time

The LMS Administrator is responsible for administering DFA’s Learning Management System (LMS).  This includes supporting the design, configuration, functionality, maintenance, security, operation, implementation, and ongoing administration of LMS system.The role is a key liaison for Dairy University (DU) coordinators, end users, and the business user community to provide system support, analysis, reports, communication, and troubleshooting.The LMS is a critical tool that supports DFA’s, L&D strategy, processes, and tools for leaders to identify and develop their people.  The LMS administrator works closely with the L&D Instructional Designer and the Manager, Learning Operations to ensure the LMS supports the L&D Strategy. LMS Administration & SupportPartner with leaders and other system administrators to configure, maintain, manage, and operate the LMS to reflect business processes and eventsProvide user support to ensure adoption and ease of use, including high level support (escalation point)Assist in training new team members and business units on LMSIs a liaison between DU, IT, HRIS, and the business user community to provide system support, analysis, and leverage technology solutions to meet the needs of the businessAssist DU, HR, IT, and the business user community with technical and process related issuesInvestigate problems, troubleshoot end user issues, and develop detailed suggestions for resolution of issues. Document processes for future usePartner with DU coordinators, managers, or business owners to create ad hoc reports, queries, dashboards, and metrics on training data and to determine frequency of reportsOngoing System Performance and MaintenancePerform tests to ensure all procedures adhere to organizational processes, policies, guidelines, and work according to pre-determined standardsReview release updates, provide input, and provide upgrade and patch support for the LMSParticipate in research and development to enable continued innovationDesign, develop, and/or maintain all forms of training material, when neededMaintain system security roles and supporting contentCreate and update system processes, procedures, and support documentation for each impacting releasePerform quality assurance checks on system configuration and test workflowsTroubleshoot and resolve problems related to upgrades, releases, fixes, and enhancementsPerform regular system monitoring, verifying the integrity and availability of the systemManage data integrity issues and communicate planned system downtimes or issuesProvide project leadership and support from design through implementationCreate test scenarios and assist project team members in performing tests to ensure all processes work according to predetermined goalsVendor ManagementPartner with colleagues and third-party vendors for system maintenance and integrations of solutionsWork with third-party providers to keep up to date on release schedule and system specifications, manage system changes, identify impacts to system, and communicate updates to impacted stakeholdersContinuous ImprovementAnalyze existing training and make recommendations for improving effectiveness / consistencyAnalyze existing system and determine areas that can be streamlined/more efficientContent DevelopmentDesign training solutions to close gaps in performance, compliance, and other business needsDevelop online courses, documentation, and support materials to support these training solutionsProvide maintenance to existing courses to help ensure business relevanceCatalog ManagementPerform catalog shelf-life analysis Perform review of catalog subscriptions, additions, deactivations, and program support  

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