Technical Enablement Developer, Worldwide Tech Field Enablement Production Team

Amazon Web Services (AWS) is looking for a motivated technical enablement developer who possesses a unique balance of content design and development, technical depth, business knowledge, technical writing, and strong interpersonal skills. You will work on the Global Tech Field Design team, which supports a technical field of solutions architects, customer solutions managers, and ProServe through technical foundational work, service specialization, industry specialization, customer engagements, promotions, and career advancement. The technical field provides detailed technical solutions and support to our customers and are an integral part of our customer obsessed mindset. The ideal candidate is an innovative, driven, problem-solving technical enablement developer with experience working across multiple instructional delivery modalities to create high-quality learning experiences that support our growing technical field. You will curate and design learning solutions that align with the needs of our technical field and guide them through their tenure at AWS as they, in turn, serve our end customers.The role requires an individual who has both the ability to communicate and teach soft skills/interpersonal development and healthy technical domain expertise, including the ability to translate technical processes into easy-to-understand interactivities/simulations. Additionally, this role requires an individual with training or technical documentation experience, and, above all, a passion for learning.Key job responsibilities- Build enablement content for our technical field that spans from traditional learning methods to inflow enablement to microlearning. - Work with audience representatives to understand training needs and collaborate with SMEs across AWS to build technically accurate training.- Lead working sessions with project SMEs and stakeholders to drive collaborative, innovative design.- Own projects end to end, including written content development, visual content development, additional graphic or video content (as needed), content reviews, technical reviews, and publishing.- Propose and drive innovative approaches to enablement, meeting the field where they are and breaking the bounds of traditional learning through automation, scale, integration, and generative AI.- Become an expert in general approaches to AWS solution development, services, and technical customer support so that you can be a team-internal SME in building enablement content for our solutions architects. - Become an expert in the general functions and responsibilities of the solutions architect, customer solutions manager, and ProServe roles to be a team-internal SME when building enablement content. About the teamThe Global Tech Field Design team supports our tech field by trying to identify their real day-to-day needs as they support AWS customers. We ask questions like, How do we break the bounds of traditional training to provide what's needed in this modern era? What data supports the decisions made up to this point about how to support the tech field? Are we keeping up with the evolving needs of a technical audience? These types of questions keep us from growing stale and remind us that it's always Day 1. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- 3+ years of experience in curriculum/training design/development or enablement design/development- Bachelor degree in instructional design, instructional technology, or related field- 2+ years of formal education and/or experience in technical subject matter and/or experience with AWS Cloud services, plus experience communicating technical and/or complex concepts and processes using clear, simple language, and visuals- 3+ years of experience developing learning content (instructor-led, digital self-paced/e-learning, video content, job aids, knowledge assessments) using various authoring platforms and tools, such as Articulate 360, Lectora, Captivate, Adobe Creative Suite (InDesign, Illustrator, and Photoshop), and/or related tools- 2+ years of writing/editing experiencePREFERRED QUALIFICATIONS- AWS Certification (Cloud Technologist, Solutions Architect, SysOps Administrator, Developer)- 1+ years of experience using generative AI to automate, scale, or improve training development, evaluation, or improvements- 3+ years of formal education and/or experience in one or more IT domains- Graduate certificate or degree in instructional design, adult learning, or other related field- Degree or certificate in a technical field (such as computer science) or 5+ years of experience in a technical industry- 4+ years of experience conducting quality analysis reviews of instructional materials- Experience with LMS architecture and deployment within a corporate learning environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $71,600/year in our lowest geographic market up to $160,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.