Quality Assurance Advisor Senior

3 weeks ago

PHOENIX, United States USAA Full time
Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

As a dedicated Quality Assurance Advisor Senior for Fraud, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Implement and deliver results of quality assurance assessments, initiatives, and studies to partners and recommends and develops action plans for success.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Charlotte, NC, Tampa, FL, or Colorado Spring, CO.

Relocation assistance is not available for this position.

The Opportunity
  • Identifies gaps and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
  • Analyzes trends, identifies root cause of process gaps or issues and develops recommendations of key work products and participates in the delivery of results to leaders and stakeholders.
  • Performs independent assessments/audits to identify training needs and improvement opportunities for program efficiency.
  • Develops, recommends, and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA and Enterprise strategy.
  • Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.
  • Develops, and recommends improvements and/or changes to Quality Management governance and control standards to include KPIs for reporting, actioning, and escalating to leadership.
  • Assists with the development of the Quality automation and technology journey with key business partners.
  • Monitors the sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
  • Ensures risks associated with business activities are optimally identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 or more years progressive operations or process experience in the financial services, insurance, or relevant industry.
  • 2 years of quality assurance/control, or quality improvement experience to include developing, implementing, and maintaining quality assurance/ control/testing programs.
  • Intermediate knowledge of quality assurance analytical methods and tools.
  • Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a result and production-oriented approach.
  • Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner
  • 6 years of experience in Fraud Operations (Detections, Investigations, Recovery, and/or Anti Money Laundering), excluding fraud call center
  • 6 years of experience conducting root cause analysis
  • Proficient knowledge analyzing data and developing data driven support analysis reports for executive leadership
  • Professional experience writing business procedures

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $147,190.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Quality Assurance Senior Project Manager

    4 weeks ago

    Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job Title: Quality Assurance Senior Project ManagerAt Quality Technology Services, LLC, we are seeking a highly skilled Quality Assurance Senior Project Manager to join our team. As a key member of our organization, you will be responsible for leading the development and implementation of project-specific quality programs in alignment with our Quality...

  • Senior Quality Assurance Manager

    2 weeks ago

    Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Manager to lead our quality assurance programs and ensure the highest standards of quality in our data center operations. The successful candidate will have a strong background in quality assurance, project management, and construction, with excellent communication and leadership...

  • Senior Quality Assurance Project Manager

    7 days ago

    Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Project Manager to lead our quality assurance programs on one or more projects. The ideal candidate will have a strong background in quality assurance and project management, with experience in managing quality programs, training and managing quality personnel, and providing quality...

  • Senior Director of Quality Assurance

    1 month ago

    Phoenix, United States Industrial Resource Group Full time

    Job Description We are seeking a highly experienced Senior Director of Quality Assurance to lead a Quality Assurance department within a fast-paced food and beverage manufacturing environment. This is a senior leadership role, critical to ensuring our products meet the highest standards of quality, safety, and compliance Key Responsibilities:  Lead and...

  • Senior Quality Assurance Project Manager

    6 days ago

    Phoenix, Arizona, United States Quality Technology Services, LLC Full time

    Job DescriptionAt Quality Technology Services, LLC, we are seeking a highly skilled and experienced Senior Quality Assurance Project Manager to join our team. As a key member of our quality assurance team, you will be responsible for leading the development and implementation of project-specific quality programs in alignment with our company's quality...

  • Senior Quality Assurance Engineer

    7 days ago

    Phoenix, Arizona, United States Stellar IT Solutions LLC Full time

    Job Title: Senior Quality Assurance Engineer Company: Stellar IT Solutions LLC Job Overview:We are seeking a skilled Senior Quality Assurance Engineer to join our team. As a Senior Quality Assurance Engineer, you will be responsible for defining, debugging, and modifying tests for software enhancements and new products related to local networked or...

  • Senior Residential Advisor

    2 weeks ago

    Phoenix, Arizona, United States Adams and Associates, Inc. Full time

    About Adams and AssociatesWe are seeking a highly motivated and experienced Senior Residential Advisor to join our team at the Phoenix Job Corps Center. As a Senior Residential Advisor, you will be responsible for directing and coordinating activities of residential advisors on assigned shifts, ensuring maximum program coordination, student discipline, and...

  • Senior Quality Assurance Specialist

    2 weeks ago

    Phoenix, Arizona, United States Focused HR Solutions Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Focused HR Solutions. The ideal candidate will have a strong background in software testing and quality assurance, with experience in developing test plans, test cases, and test scripts.The successful candidate will be responsible for:Developing and...

  • Senior Quality Assurance Engineer

    7 days ago

    Phoenix, Arizona, United States HeartCentrix Solutions Full time

    Job SummaryAs a Senior Quality Assurance Engineer at HeartCentrix Solutions, you will play a crucial role in ensuring the quality of our software products. We are seeking a highly skilled and experienced professional to join our team and contribute to the development of our quality assurance processes.Key Responsibilities Develop and execute test plans to...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Phoenix, Arizona, United States United Software Group Inc Full time

    Senior QA EngineerWe are seeking a seasoned Senior QA Engineer to join our team at United Software Group Inc. in Phoenix AZ. This is a long-term contract opportunity that requires a strong background in software quality assurance, particularly in the healthcare payer domain.Key Responsibilities:Collaborate with product and development teams to understand...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Phoenix, Arizona, United States Stellar IT Solutions LLC Full time

    Job Title: Senior Quality Assurance Engineer Job Location: Remote Job Duration: Contract to start Interview Process: Technical Screening and Coding Round Requirements (Please only apply if you meet the criteria):Experience in QA/Automation Proficiency in Backend Java development Spring Microservices and Kafka Integration experience with Distribution Centers...

  • Senior Quality Assurance Tester

    7 days ago

    Phoenix, Arizona, United States Saxon Global Full time

    Job Summary:As a Senior Quality Assurance Tester at Saxon Global, you will be responsible for testing web-based applications and mainframe systems. Your primary focus will be on UAT testing in an Agile environment, ensuring that our products meet the highest standards of quality and usability.Key Responsibilities: Conduct thorough testing of web-based...

  • Senior Quality Assurance Engineer

    7 days ago

    Phoenix, Arizona, United States Centraprise Full time

    We are seeking a highly skilled Senior Quality Assurance Engineer to join our dynamic team at Centraprise. The successful candidate will have a passion for quality assurance and automation, with a proven track record of ensuring software products meet the highest standards of quality.The ideal candidate will have experience working with Cypress e2e, Azure...

  • IT System Quality Assurance Engineer Senior

    2 weeks ago

    Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job SummaryWe are seeking an experienced IT System Quality Assurance Engineer Senior to lead quality assurance efforts throughout our projects lifecycle, ensuring all information system products and services align with organizational standards and user requirements to meet customer expectations.Key ResponsibilitiesLead quality assurance efforts through the...

  • Senior Quality Assurance Tester

    2 weeks ago

    Phoenix, Arizona, United States Saxon Global Full time

    Job Summary:As a Senior Quality Assurance Tester at Saxon Global, you will be responsible for testing web-based applications and mainframe systems. Your primary focus will be on UAT testing in an Agile environment, ensuring that our software meets the highest standards of quality and functionality.Key Responsibilities: Conduct thorough testing of web-based...

  • Senior Quality Assurance Engineer

    2 weeks ago

    Phoenix, Arizona, United States Diverse Lynx Full time

    Role SummaryAs a Senior Quality Assurance Engineer at Diverse Lynx LLC, you will be responsible for ensuring the highest quality of our software products. You will work closely with our development team to design, develop, and execute automated tests to ensure our applications meet the required standards.Key ResponsibilitiesDesign and develop automated tests...

  • Quality Assurance Specialist

    4 weeks ago

    Phoenix, United States Praxair, Inc - a Linde Company Full time

    Linde Gas & Equipment Inc. Quality Assurance Specialist Locati on: Greater Desert Mountain Region Linde Gas & Equipment Inc. is seeking a Quality Assurance Specialist to join our team based in any major market the greater desert mountain region such as Phoenix, AZ, Salt Lake City, UT, or Las Vegas, NV. The Quality Assurance Specialist will work...

  • Senior Quality Assurance Engineer

    6 days ago

    Phoenix, Arizona, United States HeartCentrix Solutions Full time

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at HeartCentrix Solutions. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our products and services.Key ResponsibilitiesInfluence the management team to utilize QA results to impact and reinforce positive...

  • Senior Director of Quality Assurance

    2 weeks ago

    Phoenix, Arizona, United States Shamrock Gift Wrap & Accessories Full time

    Job SummaryThe Senior Director of Quality Assurance directs and continually develops, enhances and maintains food safety and quality programs including FSMA, HACCP, SQF, and GMP. They will work with division quality leaders to develop and implement policies and procedures to ensure continued compliance with all regulatory, FSMA, PMO, CFR, SQF Certification,...

  • Senior Director of Quality Assurance

    2 weeks ago

    Phoenix, Arizona, United States Shamrock Foods Full time

    Job Summary:The Senior Director of Quality Assurance will lead and develop food safety and quality programs, including FSMA, HACCP, SQF, and GMP. They will work with division quality leaders to develop and implement policies and procedures to ensure compliance with regulatory requirements.Key Responsibilities:Develop and maintain food safety plans, including...