Portfolio Manager Lead – Fraud Model Management and Data Science

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

As a dedicated Portfolio Manager Lead, you will be responsible for governing CoSA, LOB, or USAA level portfolios and ensures compliance with applicable policies, procedures, standards, controls, and regulations. Partners with Executive Sponsors, Program Sponsors, business owners and additional partners to ensure alignment to strategic objectives and effective prioritization, planning, budgeting, delivery, and benefits realization of work efforts. Supports broader USAA portfolio management, supports technology investment planning, and coordinates with Program Managers on budget inputs and updates. Communicates impact of saturation on employees and influences executive decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

The Portfolio Manager Lead – Fraud Model Management and Data Science is responsible for program management, resources, communication, process design and documentation, and change management within the Fraud Model Management and Data Science organization. This role will work closely with the AVP and be accountable for delivery of the following:

• Oversee, track performance of and allocate external vendor resources to support various Model Management and Data Science projects and deliverables
• Coordinate and track performance of all regulatory compliance, audit and other key issues requiring closure and remediation
• Assist in development of and reporting on metrics for the group in areas such as model health, model value and other important areas
• Working with peers, generate high-quality monthly results to update and clearly inform key partners of progress/issues on key programs and other tasks
• De-conflict and optimize routines to streamline and improve partner communications
• Maintain and update process maps and align with peers on playbooks and internal procedures
• Provides support for audits, working with Business Controls team
• Assist with strategic planning and roadmap for group
• Provides project management for critical deliverables as needed

What you'll do:

• Monitors, governs and is accountable for moderate to highly complex CoSA, LOB, or USAA level portfolios.
• Completes governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures.
• Monitors and adjusts the inventory of work efforts in a moderate to highly complex portfolio on an ongoing basis, to resolve and disseminate information to partners.
• Identifies, recommends solutions, and intensifies systemic cross-work risks / issues to portfolio scope, timeline, and budget and interdependency conflicts for project deliverables and informs portfolio team and key partners as needed.
• Demonstrates analytics to research and identify Financial Management risks and recommends solutions to address opportunities; may intensify to their respective Portfolio Management Office (PMO) or leadership team as needed.
• Ensures effective financial and resource management of overall portfolio, assisting in managing portfolio expenses to achieve business value.
• Monitors for stale work efforts and need for resolution, including termination of proposal if applicable.
• Facilitate Key Performance Indicators (KPIs) / metrics, standards, reporting mechanisms and decision-making forums.
• Develops and implements portfolio planning and influences prioritization and sequencing of work efforts in partnership with Enterprise Integrated Planning (EIP) and their respective PMO, as applicable.
• Monitors and makes prioritization recommendations to their senior leadership and their respective PMO to ensure portfolio alignment and delivery against strategic priorities as needed.
• Reviews and resolves risk and issue escalations for portfolio, identifies need for escalations.
• Communicates portfolio statuses and changes regularly with Executive Sponsors, Program Sponsors, business owners, and additional partners as required.
• Establishes and manages the portfolio critical path by mapping out and managing work effort scheduling and interdependencies based on constraints and risks.
• Reviews health and performance of portfolio regularly and identifies performance improvement opportunities providing updates to support teams and leaders.
• Adheres to company and regulatory policies and procedures and EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Leverages existing change management routines as needed.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of progressive project, program, or portfolio management experience to include process improvement and/or consulting for large strategic efforts.
• 2 years of experience supporting, managing, or leading across complex organizational lines in a matrix structure.
• Advanced understanding and demonstrated application of project, program and portfolio management and principles.
• Highly proficient in the full life cycle experience managing strategic and operational work efforts.
• Demonstrated experience using Waterfall or Agile methodologies to complete portfolio management strategies and delivering complex work efforts.
• Currently possess at least one of the following: Certified Project Manager (CPM), Lean Portfolio Management Certification, Project Management Professional (PMP), or gains one within 6 months of placement.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Superlative verbal and written communication skills; able to also develop high-quality presentation material for partners and other stakeholders
• Adaptable; can juggle with multiple key projects simultaneously
• 5+ years of experience in project management; change/transformation management also helpful
• Strategic planning experience
• Experience with regulatory management is also highly useful

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $216,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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