Customer Service Manager
6 days ago
HBI Amerilab Technologies is a growing and leading US manufacturer in the development, manufacturing, and packaging of effervescent tablets, and effervescent and non-effervescent powders in stick packs and sachets, and we are currently seeking skilled and experienced Customer Service Manager to join our team.Schedule:Monday to Friday, 8:30 am to 5:00 pmThe Customer Service Manager will be responsible for leading the Customer Service function and will work cross-functionally in support of the customer facing and operations team to ensure promises to our customers are delivered. This role is critical in building the Customer Service function by driving continuous improvement across the systems and processes that customers interact with.Your responsibilities will include:Lead Customer Service team and manage day-to-day operations of the customer service team.Process owner for Customer Service function, ensuring systems are developed to support profitable business growth, including building new processes, procedures, and systems.Partner with Account Managers in dealing with customer issues.Act as escalation point for team and ability to complete coordinator tasks.Responsible for Monthly KPI s and Quarterly Business Reviews to customers and internal business leaders.Monitor customer requests and notify key stakeholders of any anomalies to avoid and/or mitigate potential issues.Manages customers activities, including entry and management of incoming purchase orders, on-time deliveries, artwork changes (collaborating with supply chain) as well as other activities.Work closely with internal functions to deliver business objectives that drive value to our customers.Partner with Account Manager to onboard new customers, understanding the needs and issues with proactive focus on long-term success.Participate in meetings with top customers to discuss customer service KPIs and concerns.Create and maintain customer scorecards to monitor customer performance.Leverage data tools to provide reporting and insights which will further develop company and customer objectives.Manage department budget.Meet regularly with other team members to discuss progress and find new ways to improve business.Other Duties and Responsibilities:Understand and adhere to Good Manufacturing Practices.Safety Protocol:Stop any observed unsafe acts and obey facility safety rules and procedures.Correct or report any observed safety hazards.Support safety policies and programs.Supervisory Responsibilities:Provide leadership and direction to direct report(s).Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws.Help mentor and support career development of team members.Interview, hire, and train employees; plan, assign, and direct work; appraise performance; rewards and disciplines employees; addresses complaints and resolves problems.This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.Qualifications:Education / Experience / Certifications:Bachelor s degree in business, sales, marketing or similar field preferred.Eight years or more of customer service experience required.Two years of more in supervisor or managerial experience.Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.An equivalent combination of education and/or experience may be considered.???????Skills Required:Ability to multi-task and adapt to a changing and fast paced environment.Effective communication skills and ability to inspire collaboration and teamwork.Ability to plan and manage at both the strategic and operational levels.Willingness to adhere to all principles of confidentiality.Must value operating in a collaborative work environment.Capable of interaction at all levels of the organization.Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.???????At HBI Amerilab Technologies, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive pay, annual bonus, benefits package including health insurance, 401(k) matching, paid time off (PTO), opportunities for advancement, tuition reimbursement, and more.???????If you are a motivated and skilled Customer Service Manager with a passion for excellence, we encourage you to apply today and join our dynamic team at HBI Amerilab Technologies.
-
Customer Service Manager
2 months ago
Plymouth, United States Hy-Vee Full time $17 - $21At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Service ManagerDepartment: GroceryFLSA: Non-ExemptGeneral Function:Provides prompt, efficient, and friendly customer...
-
Customer Service Manager/SPM or Project Manager
2 months ago
Plymouth, United States HCLTech Full timePosition: Customer Service Manager/SPM or Project ManagerLocation: Plymouth, MN Fulltime (Onsite)Skills and QualificationsBachelor's degree or equivalent required.ITIL Foundation CertificationMinimum 5-7+ years’ experience in Customer Service, Project Management and/or Telco servicesStrong organizational, presentation, and problem-solving...
-
FT Assistant Manager Customer Service
3 weeks ago
Plymouth, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 389401_external_USA-NC-Plymouth Address: USA-NC-Plymouth-824 Us Hwy 64 E Store Code: Store 00541 Front End (7212000) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
FT Assistant Manager Customer Service
3 weeks ago
Plymouth, United States Food Lion Full timeCategory/Area of Expertise: Retail OperationsJob Requisition: 389401_external_USA-NC-Plymouth Address: USA-NC-Plymouth-824 Us Hwy 64 E Store Code: Store 00541 Front End (7212000) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Customer Service Representative
6 days ago
Plymouth, Wisconsin, United States GPM Investments Full timeAbout the RoleWe are looking for a detail-oriented and personable Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for managing the sales floor, maintaining a clean and organized store environment, and providing exceptional customer service.ResponsibilitiesCustomer Service: Offer assistance, answer questions, and...
-
Customer Service Ambassador
6 days ago
Plymouth, Massachusetts, United States Designer Brands Full timeAbout the PositionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesProvide...
-
Customer Service Representative
2 weeks ago
Plymouth, Michigan, United States CVS Health Full timeAbout the RoleThe Customer Service Representative position at CVS Health offers a unique opportunity to excel in a dynamic retail setting. You will have the chance to work independently and as part of a team to deliver exceptional customer experiences, drive sales growth, and contribute to creating a positive store environment.Key ResponsibilitiesDeliver...
-
Customer Service Director
2 weeks ago
Plymouth, North Carolina, United States Royal Farms Full timeJob Summary:The Customer Service Leader at Royal Farms is responsible for creating a positive store culture and ensuring every customer receives outstanding service. This role requires strong leadership skills, effective communication, and a passion for delivering exceptional customer experiences.About the Role:Ensures every customer receives outstanding...
-
Customer Service Representative
5 days ago
Plymouth, Wisconsin, United States R-Stores Full timeR-Stores is looking for a Customer Service Representative to join our team! As part of our crew, you'll be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting sales floor activities.About Our Store:We're a dynamic community hub where customers find more than just snacks and fuel. They...
-
Customer Service Associate
1 month ago
Plymouth, United States Savers | Value Village Full time**Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Customer Service Representative
5 days ago
Plymouth, Massachusetts, United States Designer Brands Full timeJob Description:We are seeking a Customer Service Representative to join our team at Designer Brands. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, a passion for...
-
Customer Service Leader
5 months ago
Plymouth, United States Royal Farms Full timeDescription: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate...
-
Customer Service Associate
3 months ago
Plymouth, United States Savers | Value Village Full timeDescription Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Cashier Customer Service Specialist
4 weeks ago
Plymouth, North Carolina, United States Food Lion Full time**Job Overview:**At Food Lion, we are seeking a highly motivated Cashier to join our team. As a Cashier, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.**Key Responsibilities:**Provide fast, easy, flexible, and friendly service to customers through the achievement of Food...
-
Customer Service Representative
4 days ago
Plymouth, United States Russell Tobin Full timeJob Title: Owner Connections RepresentativeContract Length: 6 monthsLocation: Bass Creek, MN (Hybrid: Onsite Tuesdays and Thursdays)Schedule: Monday–Friday, 9:00 AM–6:00 PMPay Rate: $ 20 – 29, Depending on Language RequirementsJob SummaryThe Owner Connections Representative serves as a "brand champion," building strong relationships with customers,...
-
Customer Service Representative
4 weeks ago
Plymouth, United States Russell Tobin Full timeJob Title: Owner Connections RepresentativeContract Length: 6 monthsLocation: Bass Creek, MN (Hybrid: Onsite Tuesdays and Thursdays)Schedule: Monday–Friday, 9:00 AM–6:00 PMPay Rate: $ 20 – 29, Depending on Language RequirementsJob SummaryThe Owner Connections Representative serves as a "brand champion," building strong relationships with customers,...
-
Customer Service Representative
1 month ago
Plymouth, United States Corps Team Full timeOur client, a leader in the power sports industry, is seeking an experienced Customer Service Specialist for a 6+ month contract assignment in Plymouth, MN. This role is hybrid with Tuesdays and Thursdays onsite. Candidate must have verbal and written fluency in English, Spanish and French. JOB SUMMARY:The Customer Service Specialist plays a prominent role...
-
Customer Service Liaison
2 weeks ago
Plymouth, Michigan, United States Wesco Full timeCompany Overview">Wesco is a leading provider of customer-centric solutions. We are committed to delivering exceptional service and support to our customers.">Job Summary">We are seeking an experienced Customer Service Representative to join our team in Ridge Road. As a Customer Service Representative at Wesco, you will be responsible for providing timely...
-
PT Customer Service Leader
4 months ago
Plymouth, United States Hannaford Supermarkets Full timeAddress: USA-NH-Plymouth-Route 25 Hatch Plaza Store Code: Store 08248 Customer Service (7244217) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...
-
Customer Service Associate
6 days ago
Plymouth, Michigan, United States Wesco Full timeAbout WescoWesco is a reputable organization that values excellent customer service. We are currently seeking a skilled Customer Service Representative to join our team.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide top-notch support to our customers. As a Customer Service Representative, you will be responsible...
