Resident Services Manager

3 weeks ago

Springfield, United States Disability Solutions Full time

The Assistant Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient. They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference. All team members will contribute to running a clean, friendly and well-maintained club; execute the team member basics of being on time and complying with company policies. The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.

Management:

  • Communicate daily with the General Manager on all things related to staff, members, and sales
  • Work with the General Manager to ensure the club has adequate staffing at all times, including assisting in the hiring and firing of employees and recruiting of potential employees
  • Provide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to: policy and procedure changes, sales updates, coaching & development, disciplinary reasons (under the direction of the GM), etc.
  • Ensure that all signage and displays are correct at all times
  • Ensure that all employees are aware and abide by company policies and procedures at all times
  • Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidents
  • In the absence of the General Manager, with the General Managers approval, approve all time off requests and timecard changes on the payroll system
  • Provide coaching to all staff to aide in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness. Coaching includes but is not limited to: mock sales tours, cleaning audits, Datatrak and payroll system instruction, customer service coaching, etc.
  • Assist in the ordering of all supplies needed for the club from the different vendors when needed
  • Assist the manager in controlling expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors
  • Manage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slips
  • Assist the General Manager in managing Group Exercise instructors, classes, and attendance (at applicable locations); make sure it is up to 10 Fitness standards
  • Achieve monthly and yearly financial goals for the club as determined by Corporate
  • Lead and/or attend all staff meetings as required
  • Provide Corporate with helpful information about how to improve its business in the club/market

Member Experience:

  • Ensure that every member/guest is greeted by name with a smile
  • Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals
  • Ensure all check-in and safety precautions are followed
  • Receive and obtain information from all incoming inquiries, then direct to the appropriate recipients
  • Handle member service issues which may include: lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
  • Go the extra mile with customer service for the member/guest via Second Mile Service
  • Write and mail thank you cards to all new members daily
  • Set Tanning beds and Massage Chairs
  • Promote and sell memberships, merchandise, and supplements
  • Promote Personal Training and Group Exercise
  • Ensure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behavior
  • Ensure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner

Club Cleanliness and Safety:

  • Maintain a neat, well-organized work area which will include ensuring each employee has cleaned and organized their assigned zone
  • Perform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns

Commitment to Excellence:

  • Champion company values with pride
  • Champion the health and safety of all staff, members,,.. and guests
  • Commit to providing the highest quality of products and services
  • Communicate with excellence at all times
  • Foster a positive work environment
  • Develop those you work with to be the best
  • Ensure accountability at all levels
  • Make sound decisions at all times

Qualifications / Experience:

  • Must have 6-12 months experience in sales/customer service
  • Basic computer skills

Certifications / Educational Level:

  • High School Diploma or GED required
  • Bachelors Degree in Business Administration or Exercise Science is preferred
  • Personal Training Certification is preferred

Physical Requirements:

  • This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
  • Employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

  • Employee may be regularly exposed to moving mechanical parts while performing duties of this job
  • Employee may be exposed to higher volume levels of noise while in this environment

This job description intends to describe the general nature and level of work being performed by the people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.


12:00pm - 8:00pm
40

Compensation details: 17-20 Yearly Salary



PIa7c13e7c1926-31181-36236287

  • Resident Rights and Services Supervisor

    2 weeks ago

    Springfield, Massachusetts, United States Greater Springfield Senior Services Full time

    **Job Description:** Resident Rights and Services SupervisorWe are seeking a highly skilled professional to oversee the Resident Rights and Services program at Greater Springfield Senior Services.The ideal candidate will have experience in program management, advocacy, and quality assurance. The role involves ensuring a high standard of support for one of...

  • Resident Care Planner RN

    5 days ago

    Springfield, Ohio, United States Trilogy Health Services Full time

    Trilogy Health Services seeks a skilled MDS Coordinator to create comprehensive care plans for residents. The ideal candidate will have a strong background in nursing and experience working with elderly populations.About the Role:Analyze resident data to identify areas for improvement in care planningDevelop and implement effective care strategies to meet...

  • Nursing Services Supervisor

    1 week ago

    Springfield, Ohio, United States Trilogy Health Services Full time

    We are seeking an experienced nurse to fill the role of Evening Supervisor at Trilogy Health Services. As an Evening Supervisor, you will play a key role in ensuring the delivery of high-quality care to our residents.Job SummaryThe Evening Supervisor is responsible for overseeing the nursing staff during evening shifts and ensuring that all necessary tasks...

  • Resident Support Specialist

    5 days ago

    Springfield, Massachusetts, United States South Middlesex Opportu Full time

    About the RoleAs a Resident Support Specialist with South Middlesex Opportunities, you will play a vital role in supporting residents in our supportive and permanent housing programs. This is a fantastic opportunity to make a positive impact on individuals' lives while working in a dynamic team environment.We are seeking a skilled and compassionate...

  • Resident Care Associate

    2 months ago

    Springfield, United States Phoenix Senior Living Full time

    The Bungalows at Springfield East is hiring Resident Care Associates to join their team! Varied shifts - open availability is required. Mon-Fri; Every other weekend required The Resident Care Associate reports directly to the Resident Care Director. PURPOSEResident Care Associate | CNA The Resident Care Associate is responsible for providing the highest...

  • Resident Care Associate

    4 weeks ago

    Springfield, United States The Bungalows At Springfield East Full time

    Job DescriptionJob DescriptionDescription:The Bungalows at Springfield East is hiring Resident Care Associates to join their team!Varied shifts - open availability is required.Mon-Fri; Every other weekend requiredThe Resident Care Associate reports directly to the Resident Care Director.PURPOSEResident Care Associate | CNAThe Resident Care Associate is...

  • Dining Services Manager

    4 weeks ago

    Springfield, Virginia, United States Sunrise Senior Living Full time

    Sunrise Senior Living is a pioneering organization in senior care, championing quality of life for seniors and their families. As a Dining Services Manager at Sunrise, you will be an integral part of our team, dedicated to providing exceptional dining experiences for our residents.We are passionate about delivering high-quality care with a personal touch,...

  • Senior Clinical Operations Manager

    4 weeks ago

    Springfield, Ohio, United States Trilogy Health Services Full time

    We are seeking a highly skilled and experienced Evening Supervisor to join our team at Trilogy Health Services. This role is responsible for assisting the Director of Health Services and Assistant Director of Health Services in planning, organizing, developing, and directing the evening functions of the Nursing Department(s) on our health campus.Job...

  • Resident Assessment Specialist

    5 days ago

    Springfield, Illinois, United States Christian Horizons Full time

    About the OpportunityAs a Resident Assessment Specialist, you will play a vital role in ensuring that our residents receive the highest level of care and support. Your expertise in assessing resident needs and developing effective care plans will make a real difference in the lives of those we serve.Key ResponsibilitiesEvaluate resident care needs and create...

  • Advanced Practice Provider Resident

    2 months ago

    Springfield, United States Caring Health Center Full time

    General Description:The Advanced Practice Provider Resident shall work with current Caring Health clinicians and administrators to increase proficiency in diagnosis, treatment and promotion of health-related items through a combination of didactic and clinical experiences for a 1-year program. The resident will be required to commit to at least a 2-year...

  • Resident Care Coordinator

    2 days ago

    Springfield, Illinois, United States Danbury Huber Heights Full time

    Join Our Team as a Resident Care Coordinator!Danbury Huber Heights is seeking a dedicated Licensed Practical Nurse (LPN) to provide high-quality nursing care to our residents. As a key member of our healthcare team, you'll play a critical role in ensuring the physical and emotional well-being of our residents.We offer a competitive salary range of $65,000 -...

  • Program Manager

    2 days ago

    Springfield, Massachusetts, United States Guidewire Inc Full time

    About Us: Guidewire Inc. is a leading provider of residential services, dedicated to supporting individuals with disabilities in achieving their full potential. Our mission is to deliver high-quality care and support that fosters independence, dignity, and well-being.">Job Overview: We are currently seeking a skilled Residential Program Manager to join our...

  • Activities Assistant

    6 hours ago

    Springfield, Oregon, United States Gateway Living Full time

    Gateway Living seeks an Activities Assistant to join their team. The successful candidate will be responsible for creating and managing daily, weekly, and monthly events that engage residents in a successful activity program.The salary for this position is estimated at $17.08 per hour, with opportunities for bonuses up to $1,000.About the Role:We are looking...

  • High-Performance Customer Service Manager

    4 weeks ago

    Springfield, Virginia, United States General Services Admin Full time

    Job OverviewThis is a high-level management position at the General Services Administration (GSA), responsible for overseeing customer service operations. The ideal candidate will have excellent leadership skills, strong communication abilities, and experience in managing teams.

  • Assistant Director of Residence Life Operations

    2 months ago

    Springfield, United States American International College Full time

    About American International College: American International College is a private, coeducational institution of higher education located on a 88+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart. Included in the inventory of buildings are student residences for a resident population of 900...

  • Healthcare Professional

    4 weeks ago

    Springfield, Illinois, United States Erickson Senior Living Full time

    We are seeking a compassionate and skilled Registered Nurse to join our team at Greenspring Village, a beautiful 58-acre continuing care retirement community in Springfield, Virginia. As a key member of our healthcare team, you will play a vital role in promoting the physical and psychosocial well-being of our residents.About the Role:Promote resident...

  • Resident Care Professional

    2 weeks ago

    Springfield, Ohio, United States Springfield Masonic Community Full time

    Vision Statement:At Springfield Masonic Community, we're dedicated to being the trusted partner for people to age respectfully. We believe that when our employees love what they do, our community members receive the best care possible. Our innovative approach has earned us recognition, including the 2022 Leading Age Ohio Innovation Award. We want our...

  • Evening Healthcare Manager

    4 weeks ago

    Springfield, Ohio, United States Trilogy Health Services Full time

    About the JobWe are seeking an experienced healthcare professional to fill the role of Evening Supervisor. As a key member of our nursing team, you will be responsible for ensuring the smooth operation of our Nursing Department(s) during evening hours.Responsibilities and ExpectationsDevelop and implement nursing service department programs and activities...

  • Senior Dining Services Manager

    2 weeks ago

    Springfield, Illinois, United States Sunrise Senior Living Full time

    Company OverviewSunrise Senior Living is a leading provider of senior living solutions, dedicated to delivering high-quality care and services to seniors. With over 30 years of experience, we have established ourselves as a trusted partner in the senior care industry.SalaryThe estimated salary for this position is $50,000 - $65,000 per year, depending on...

  • Long Term Care Assessment Manager

    6 days ago

    Springfield, Ohio, United States Trilogy Health Services Full time

    We are seeking an experienced MDS Coordinator to support our team at Trilogy Health Services. In this role, you will work closely with residents and healthcare professionals to create tailored care plans that cater to their unique needs.Main Responsibilities:Conduct thorough assessments of resident needs using the RAI toolCollaborate with interdisciplinary...