Resident Rights and Services Supervisor

3 weeks ago


Springfield, Massachusetts, United States Greater Springfield Senior Services Full time

**Job Description:** Resident Rights and Services Supervisor

We are seeking a highly skilled professional to oversee the Resident Rights and Services program at Greater Springfield Senior Services.

The ideal candidate will have experience in program management, advocacy, and quality assurance. The role involves ensuring a high standard of support for one of the community's most vulnerable populations.

  • Program Management: Oversee the Resident Rights and Services program, including program development, implementation, and evaluation.
  • Volunteer Recruitment and Training: Recruit, train, and supervise a team of dedicated GSSSI Ombudsman volunteers to effectively advocate for resident rights and dignity.
  • Liaison and Reporting: Regularly meet with GSSSI leadership about program challenges and act as a liaison between the agency and the State LTC Ombudsman office. Provide accurate and timely monthly reports regarding program numbers and related data.
  • Facility Monitoring and Compliance: Regularly monitor the area's long-term care and rest home facilities to ensure compliance with regulations and best practices.

Estimated Salary: $70,000 per year, based on experience.

Benefits: Our comprehensive benefits package includes health insurance, retirement plan, and paid time off.



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