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Product Manager, Technical

3 months ago


Bellevue, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

The Product Manager is an entrepreneurial, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and built to achieve a specific business purpose or business results. The Product Manager is ultimately accountable, responsible, and owns T-Mobile's internal and external products, platforms, services, and experiences envisioned and crafted to achieve the specific business purpose or results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business goals, securing funding, and leading a cross-functional team as well as primary collaborators to deliver against the opportunity.

Product Manager is a versatile person demonstrating deep customer appreciation, critical thinking, commercial, analytical, and leadership prowess to successfully deliver outstanding and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager. Day-to-day activities or responsibilities include: conducting market research; generating product requirements; resolving specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

  • Vision, Strategy, and Analysis 20%
    • Owns product end-to-end for products or features with a moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and strategy.
    • Identifies target customer(s) for existing or future products and drives end-user product research.
    • Partners with business and internal/external collaborators to understand current customer experiences, and identify areas of opportunity.
    • Analyzes quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer intricate questions or identify significant insights from data.
    • Demonstrates rapid hypothesis-driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to advise and prioritize investment.
    • Conducts cost-benefit / Return on Investment / NPV analysis, and driven product analysis to support decision making.
    • Works with team members and follows enterprise processes to secure and maintain product funding.
    • Communicates, influences, and sells ideas at the Director level and below. This includes regularly delivering product presentations.
    • Conducts specific ad hoc analysis and provides insights to management on request.
    • Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
    • Works with external third parties to assess partnerships and licensing opportunities.
    • Develops and maintains a current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.
  • Customer Evangelist 10%
    • Uses customer insights for product vision, strategy, roadmap, and priorities.
    • Dedicates time to customers actively meeting with them to build deeper appreciation and understand their needs and priorities.
    • Create, lead, and nurture an active VOC feed for themselves and the team.
    • Actively looks for opportunities to delight or meet customer's unmet needs.
    • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.
    • Crafts an environment and culture where the team is immersed in a customer-first demeanor.
    • Test ideas with real customers to ensure the product delivers the desired benefit.
  • Product Execution / Delivery 50%
    • Translates product/platform strategy into detailed features and requirements consumable for Dev teams for moderately intricate products. This work may include the creation of prototypes.
    • Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
    Scopes and prioritizes activities based on business and customer impact.
    • Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment provided for the roadmap.
    • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
    • Collaborates with partners and Dev / Execution teams to create and communicate anticipated release schedule.
    • Generates and maintains dashboards and reports that product health and success metrics.
    • Conduct Product Quarterly Business Reviews (QBRs) and Steer meetings.
    • Runs beta and pilot programs with early-stage products and samples.
    • Collaborates with advertising and public relations to promote products.
    • Supports sales, marketing, and other customer teams with vital product knowledge and additional documentation.
    • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
    • Communicates technical challenges to partners and makes educated trade-off decisions based on those challenges.
    • Liable for product quality and performance in the production environment. Accountable for product team response in the event of critical or high-impacting defects, including communications to team members at all levels.
    • Handles the development of new tools and learning materials.
    • Identify execution, operational, and interpersonal issues that impede product success. Drive improvement plan to change or resolve issues (within the sphere of influence).
  • Relationship & People, Professional Development 10%
    • Collaborates and develops positive relationships with technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
    • Develop positive working relationships with Customer groups or Customer Representatives.
    • Maintains professional knowledge by attending informational workshops; reviewing publications; establishing personal networks; and participating in professional societies.
    • Develop adoption tools and training material.
  • Also responsible for other Duties/Projects as assigned by business management as needed 10%
  • Education:
  • Bachelor's Degree (Required)
  • Knowledge, Skills, and Abilities:
  • 4-7 Years: Relevant Product Management Experience In An Agile Software Product Development Environment. (Required)
  • Communication: Consistent History of Success and Efficiently Connecting With Leadership While Employing a High Degree of Collaboration and Influence. (Required)
  • Business Analytics: Strong Analytical Abilities With Consistent Track Record To Identify/Analyze/Synthesize Product Use Data. (Required)
  • Project Management: Successful In Delivering Large And Intricate Business/Technology Initiatives. (Required)
  • SCRUM: Track record of successful software delivery through effective implementation of Agile Scrum methodologies. (Required)
  • Agile Methodologies: Effective In Delivering Software With Agile Scrum Methodologies (Required)
  • Technical Writing: Strong Requirements Elicitation, And Validated Writing Skills Including The Ability To Write Concisely And Clearly For Different Audiences. (Required)
  • Agile Project Management: Experience With Agile Backlog/Project Management Tools. (Required)
  • Collaboration: Experience With Successive Elaboration And Ability To Develop Initiatives, Features, and User Stories That The DevOps Teams Can Ingest. (Required)


At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GED

Base Pay Range: $100,100 - $180,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.