Principal Product Manager

4 weeks ago

Bellevue, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Principal Product Manager - Technical to join our team at Amazon Digital Commerce. As a key member of our team, you will be responsible for defining and developing the product roadmap for our subscriptions in-app purchase solution.

You will work closely with leadership and cross-functional teams to deliver innovative software and services that enable purchase and management of subscriptions and memberships. Your expertise in technical product management will be instrumental in shaping product strategy and working with engineering teams to deliver features based on this vision.

As a Principal Product Manager - Technical, you will be responsible for analyzing customer feedback and usage metrics to identify key pain points. You will also work with technical and non-technical stakeholders to understand and improve product capabilities.

We are looking for someone who is customer-focused with a passion for innovating to facilitate business growth and create a first-class customer experience.

Key Responsibilities
  • Develop and deliver innovative software and services that enable purchase and management of subscriptions and memberships.
  • Partner with software engineering, digital clients, Customer Service, Marketing, and business intelligence teams to create best-in-class solutions for customers.
  • Work with technical and non-technical stakeholders to understand and improve product capabilities.
  • Analyze customer feedback and usage metrics to identify key pain points.
  • Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
  • Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
  • Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
  • Present confidently to senior management, external clients, and other large audiences.
  • Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.
About the Team

Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide.

We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

Basic Qualifications
  • 2+ years of end-to-end product delivery experience.
  • 8+ years of technical product or program management experience.
  • Bachelor's degree.
  • Experience with feature delivery and trade-offs of a product.
  • Experience owning/driving roadmap strategy and definition.
  • Experience leading engineering discussions around technology decisions and strategy related to a product.
  • Experience technical product management.
Preferred Qualifications
  • Experience working directly with Engineers on product enhancements.
  • Experience in project management methodologies, business analysis, or process improvement.
  • 5+ years of product management experience working on end-consumer technology products.
  • 3+ years designing and maintaining a strategic product roadmap with measurable outcomes.
  • 2+ years designing and analyzing experiments in a consumer product space (aka a/b or multi-variate testing).
  • 2+ years experience working on Quality, Stability, and/or Performance related programs/efforts.
  • 2+ years of experience collaborating with partner teams to align and drive on cross-organizational goals.
  • Technical fluency; ability to understand and discuss architectural concepts, schedule trade-offs and new opportunities with technical team members.
  • Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders.
  • Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features.

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