Supervisor, Customer Billing and Support

1 month ago

Tulsa, United States Ingredion Full time

Ingredion is seeking a Supervisor for Customer Billing and Support at their Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Billing and Support team to ensure timely and accurate billing, enhancing customer experience, and mitigating invoicing risks. The Supervisor will execute the Order to Invoice Operations strategy, aligning with Ingredion's Customer Experience commitments (responsive, empathetic, proactive, and innovative). Additionally, the Supervisor will manage projects, support employee development, resolve customer issues, and improve departmental processes to increase effectiveness, productivity, and efficiency. Strong customer service skills and data evaluation abilities are essential for maintaining and expanding relationships with customers and business partners. Core Responsibilities:Supervise Tulsa SSC Customer Billing and Support Team: Supervise Contract Billing and Support team in day-to-day operations. Expand and improve Billing automation activities. Manage all aspects of ongoing activities and deadlines. Support internal customer inquiries escalated as needed with a sense of urgency. Hire, Train and Develop Team, especially in the areas of technology capabilities and skills. Develop Capability and Skill development plans. Provide training to new employees and system users on Policies, SoPs, and ControlsEnable Order to Invoice Operations Strategy: Collaborate with the Associate Manager, Customer Contract Pricing and Support and Sr. Manager Order to Cash to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion. Identify issues and process improvements for Steering committee review. Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applicationsMonitor SLAs and Reporting: Ensure that all risk mitigating controls are completed and addressed weekly. Conduct all daily, weekly, and monthly activities to drive compliance to policies. Support audits and work with Team on remediations as required. Enforce and maintain SOX compliance for policies and procedures. Assist with month-end and year-end close activities as neededProject Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.Employee Development: Support the career development of employees in the Tulsa SSC Order to Invoice Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally.
Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.Qualified candidates will have:Bachelor's degree in a business-related field, preferred.Strong knowledge in Credit, Risk Management, and Collections.Minimum of two years in the Customer to Cash value chain.Solid understanding of business and financial concepts.Ability to analyze complex problems and develop innovative solutions.Effective collaboration across multiple organizational levels.Ability to adapt and manage evolving business needs.Skill in managing competing requests and priorities.Experience in a Global Shared Services environment is beneficial.Proficiency in SAP, Esker, Microsoft Office, and automation technologies.Excellent communication and organizational skills.Ability to interact effectively with customers and executive-level business partners.#LI-MU1We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.Relocation Available: NoPay Range: $70,600.00-$94,133.33 AnnualThis pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

  • Supervisor, Customer Billing and Support – US and Canada

    1 month ago

    Tulsa, United States Ingredion Incorporated Full time

    Ingredion is seeking a Supervisor for Customer Billing and Support at their Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Billing and Support team to ensure timely and accurate billing, enhancing cust Support, Billing, Supervisor, Customer Experience, Operations, Business Partner, Manufacturing, Technology

  • Supervisor, Customer Billing and Support – US and Canada

    3 weeks ago

    Tulsa, United States Ingredion Incorporated Full time

    Ingredion is seeking a Supervisor for Customer Billing and Support at their Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Billing and Support team to ensure timely and accurate billing, enhancing cust Support, Billing, Supervisor, Customer Experience, Operations, Business Partner, Manufacturing, Technology...

  • Customer Support and Billing Team Lead

    4 weeks ago

    Tulsa, Oklahoma, United States Ingredion Inc, Full time

    We are seeking a highly skilled Senior Billing Operations Manager to join our team in Tulsa, USA. This role will be responsible for leading the Customer Billing and Support team, ensuring timely and accurate billing, enhancing customer experience, and mitigating invoicing risks.

  • Senior Customer Service and Billing Operations Manager

    4 weeks ago

    Tulsa, Oklahoma, United States Ingredion Full time

    Ingredion is a leading global provider of ingredient solutions to the food, beverage, and pharmaceutical industries. The company seeks a skilled Senior Customer Service and Billing Operations Manager to join their team at their Tulsa location in the Americas (US & Canada).About the Role:This senior-level position involves overseeing the day-to-day operations...

  • Supervisor, Customer Contract Pricing

    2 months ago

    Tulsa, United States Ingredion Full time

    Ingredion is seeking a Supervisor, Customer Contract Pricing for the Tulsa location, focusing on the Americas (US & Canada). This role involves leading the Customer Contract Pricing team, executing the Order to Invoice Operations strategy, and ensuring high-quality customer service. Key responsibilities include supervising the team, ensuring timely and...

  • Customer Service Supervisor

    2 weeks ago

    Tulsa, Oklahoma, United States Sprouts Farmers Market Full time

    Customer Service SupervisorAs a Customer Service Supervisor at Sprouts Farmers Market, you will play a key role in delivering exceptional customer experiences. Responsibilities include:Leading by example and promoting a culture of excellent customer serviceProviding guidance and support to team membersIdentifying opportunities to improve customer...

  • Billing Coordinator

    4 days ago

    Tulsa, Oklahoma, United States Addison Group Full time

    **Job Summary:We are seeking a skilled Billing Specialist to join our team at Addison Group. As a key member of our finance team, you will be responsible for preparing and issuing accurate invoices based on contracts and agreements.The ideal candidate will have a strong understanding of billing processes and procedures, as well as excellent communication and...

  • Medical Billing Specialist

    1 week ago

    Tulsa, Oklahoma, United States Synaptic Resources, LLC Full time

    Job Title: Medical Billing Clerk/SchedulerSalary Range: $45,000 - $60,000 per yearJob DescriptionSynaptic Resources provides innovative Intraoperative Neurophysiological Monitoring (IONM) services for patients undergoing surgery in both inpatient and ambulatory hospital settings. As a Medical Billing Clerk/Scheduler, you will play a crucial role in ensuring...

  • Customer Service Supervisor Tulsa OK

    5 days ago

    Tulsa, Oklahoma, United States Tulsa Club Hotel, Tulsa, OK Full time

    Join us as a Customer Service Supervisor at the Tulsa Club Hotel in Tulsa, OK, where you will play a key role in providing exceptional guest experiences. As a supervisor, you will lead by example, demonstrating a passion for delivering outstanding service and ensuring that every guest feels welcome and valued.About the RoleIn this role, you will supervise a...

  • Customer Support Representative

    1 month ago

    Tulsa, United States DISH Full time

    Company Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...

  • Custom Metal Fabrication Supervisor

    7 days ago

    Tulsa, Oklahoma, United States Taylor Staffing Full time

    Job Summary: The Custom Metal Fabrication Supervisor oversees daily operations of a custom metal fabrication shop, ensuring compliance with project requirements and maintaining a safe work environment.Salary: $25-30/hour based on experience.Duties and Responsibilities:• Coordinate project schedules to meet customer deadlines and budgeted hours.• Verify...

  • Medical Billing Specialist

    4 days ago

    Tulsa, Oklahoma, United States Trinity Employment Specialists Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Medical Billing Specialist to join our dynamic team in Tulsa, OK. This position plays a vital role in ensuring that our clients receive optimal and timely reimbursement for services rendered.The ideal candidate will have a minimum of 2 years of experience in a medical or behavioral health...

  • Billing Team Lead

    4 days ago

    Tulsa, Oklahoma, United States Morton Comprehensive Health Services Full time

    Job Overview: Morton Comprehensive Health Services is seeking a highly skilled Billing Team Lead to oversee the efficient operation of our billing department. As a key member of our leadership team, you will be responsible for managing a team of medical billers, ensuring timely and accurate insurance claim submissions, and maintaining compliance with...

  • Lab Supervisor

    3 weeks ago

    Tulsa, United States SimplyApply Full time

    Overview Join our team as a evening shift, full-time, Lab Supervisor in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. People-First: We prioritize...

  • Lab Supervisor

    4 weeks ago

    Tulsa, United States Hillcrest Medical Center Full time

    Overview Join our team as a evening shift, full-time, Lab Supervisor in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. People-First: We prioritize...

  • Lab Supervisor

    4 weeks ago

    Tulsa, United States Hillcrest Medical Center Full time

    Overview Join our team as a evening shift, full-time, Lab Supervisor in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. People-First: We prioritize...

  • Lab Supervisor

    1 month ago

    Tulsa, United States Hillcrest Medical Center Full time

    Overview Join our team as a evening shift, full-time, Lab Supervisor in Tulsa, OK. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. People-First: We prioritize...

  • Customer Support Representative

    4 weeks ago

    Tulsa, United States DISH Full time

    Job OverviewWe are seeking an experienced Customer Support Representative to join our team in the wireless industry. As a key member of our customer experience operations, you will play a vital role in delivering exceptional support to our customers.About DISHDISH is a leading provider of satellite television service, live-streaming and on-demand...

  • Customer Support Specialist

    3 weeks ago

    Tulsa, United States GRAND LAKE MENTAL HEALTH CENTER INC Full time

    Job DetailsJob LocationTulsa - Skyline East II - Tulsa, OKPosition TypeFull TimeDescriptionCUSTOMER SUPPORT SPECIALISTDEFINITION:Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well prescribed by the supervisor. The Department Head for this position is the Chief Administrative...

  • Customer Support Specialist

    3 weeks ago

    Tulsa, United States GRAND LAKE MENTAL HEALTH CENTER INC Full time

    Job DetailsJob LocationTulsa - Skyline East II - Tulsa, OKPosition TypeFull TimeDescriptionCUSTOMER SUPPORT SPECIALISTDEFINITION:Employees assigned to positions in this class are placed under supervision where the work assignments are well detailed and well prescribed by the supervisor. The Department Head for this position is the Chief Administrative...