Customer Service Representative

3 weeks ago


Petoskey, United States Hart Medical Equipment Full time

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.

Status: Full Time

Location: Petoskey, MI. 

Hart Medical Equipment offers a competitive salary and benefits package. EOE

SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

· Assists all internal and external customers in a professional manner.

· Maintain a positive, empathetic and professional attitude toward customers at all times.

· Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.

· Coordinates home equipment service request with Dispatch for prompt delivery.

· Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.

· Provide customers with product and service information.

· Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment.

· Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.

· Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.

· Understanding and striving to meet or exceed department metrics while providing excellent customer service.

· Making sales or recommendations for products or services that may complement client needs, as applicable.

· Other duties as assigned by management.

Retail

· Greets customers as they enter the store.

· Keeps the showroom and the shelf inventory clean, rotated and in order.

QUALIFICATIONS

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

· High school diploma or general education degree (GED).

· 6 months of relevant customer service experience preferred.

Skills & Abilities

· Excellent interpersonal, written and oral communication skills.

· Customer service orientation

· Attention to detail

· Good data entry skills

· Proficiency with computers, with strong typing skills

· Ability to work in a fast paced environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

PPE is provided to all employees.

By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

Powered by JazzHR



PI2ebf64999d10-31181-34848946



  • Petoskey, United States Hart Medical Equipment Full time

    SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Assists all internal and external...


  • Petoskey, United States Hart Medical Equipment Full time

    SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Assists all internal and external...


  • Petoskey, Michigan, United States D&W Fresh Market Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Barista at D&W Fresh Market. As a Barista, you will be responsible for providing exceptional customer service, preparing coffee shop beverages and food, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service: Greet...


  • Petoskey, Michigan, United States McLaren Northern Michigan Full time

    Job Summary:The Customer Service Representative is a vital member of the McLaren Northern Michigan team, responsible for delivering exceptional patient care and support services. This role requires a high level of communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide clear and...


  • Petoskey, United States McLaren Northern Michigan Full time

    The Customer Service Representative (CSR) is responsible for managing all customer contacts including but not limited to telephone services, way finding, mobilizing resources, communicating to the organization safety alerts, facilitating communication between customers, physicians, families, patients and Colleagues and the documentation of services using...


  • Petoskey, Michigan, United States McLaren Northern Michigan Full time

    Job Summary:The Customer Service Representative is a vital member of the McLaren Northern Michigan team, responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.Key Responsibilities:Customer Communication: Provide clear and concise verbal and written communication to customers, answering...


  • Petoskey, Michigan, United States Boyne Corporate Full time

    Job Summary:Boyne Corporate is seeking a highly skilled and customer-focused Reservations Customer Service Representative to join our team. As a key member of our Reservations department, you will be responsible for providing exceptional customer service while booking reservations and tee times for our resorts.Key Responsibilities:Reserve tee times for...


  • Petoskey, Michigan, United States SpartanNash Full time

    Company Overview:At SpartanNash, we are dedicated to providing the essential elements for a better lifestyle through innovative customer engagement. Our commitment extends to our supply chain partners, military commissaries, retail patrons, and, most importantly, our valued Associates. We envision a future where every stakeholder expresses, "I can't imagine...


  • Petoskey, Michigan, United States SpartanNash Full time

    SpartanNash is a leading food solutions company that delivers exceptional customer experiences through innovative retail and supply chain solutions. We are seeking a highly skilled Customer Service Lead to join our team and contribute to our mission of providing outstanding customer service in our store's front-end operations.Key Responsibilities:Provide and...


  • Petoskey, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Retail Store Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...


  • Petoskey, Michigan, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Retail Store Customer Service Specialist. As a key member of our retail store team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer...


  • Petoskey, Michigan, United States Brown Motors, Inc. Full time

    About Brown Motors, Inc.At Brown Motors, Inc., we pride ourselves on being a premier automotive dealership focused on delivering outstanding service to our clientele. Our dedicated team is passionate about providing high-quality automotive solutions and ensuring a positive experience for every customer.Position: Automotive Service AdvisorKey...


  • Petoskey, Michigan, United States Brown Motors, Inc. Full time

    About Brown Motors, Inc.At Brown Motors, Inc., we pride ourselves on being a premier automotive dealership focused on delivering outstanding service to our clientele. Our dedicated team is passionate about providing exceptional automotive solutions and ensuring that every customer leaves satisfied.Position: Automotive Service AdvisorKey...

  • Customer Service Lead

    3 weeks ago


    Petoskey, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...


  • Petoskey, United States D&W Fresh Market Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead, Customer Service

    2 months ago


    Petoskey, United States D&W Fresh Market Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...


  • Petoskey, United States Courtyard by Marriott Full time

    Job Summary: We are looking for a Guest Service Representative/Front Desk Clerk who will be responsible for greeting and welcoming guests to the hotel. Completes check-in and/or check- out of the guests stay. Accommodates special requests, follow thru with established check-in/out procedures. Benefits Competitive Pay Paid Time Off Employee Rate Discounts...


  • Petoskey, Michigan, United States Boyne Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a welcoming atmosphere for all visitors. Your primary responsibilities will include:Welcoming Guests: Greet and assist guests upon arrival, ensuring they feel comfortable and appreciated throughout their stay.Check-In and Check-Out: Efficiently manage the check-in...


  • Petoskey, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...


  • Petoskey, Michigan, United States Boyne Resorts Full time

    Position OverviewThe Guest Services Representative plays a crucial role in ensuring that all visitors feel welcomed and appreciated throughout their stay. This position involves:Welcoming Guests: Greet and assist guests upon arrival, creating a warm and inviting atmosphere.Check-In/Check-Out Procedures: Efficiently manage the check-in and check-out...