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Sr. Manager, Engineering Operations

3 months ago

Overland Park, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

This position plays a vital role in the overall success of the business and satisfaction of T-Mobile's Fiber customers. This role is responsible for engineering aspects of Network Operations for the Fiber group. Analyzes staff requirements in order to maintain the performance of the network to ensure optimal service is provided to T-Fiber's subscribers at all times. Also provides the leadership team with direction; prioritizes workload and resources to meet objectives; proactively maintains the integrity of the network; develops both short-term and long-term goals; supervises project construction management with new markets; actively participates in budget management; and leads major network recovery efforts. Interacts with all local and regional departments to assist in developing new tools, processes, and planning/scheduling workload execution. Responsible for guiding team from in-home CPE to layer 3 support. Requires a solid leader with well developed listening skills and who is ultimately accountable to our customers for the results their team delivers. This leader must foster innovation and develop cost saving measures to run an efficient and effective network. Acts as a catalyst in developing and shaping individuals into a motivated team that strives to delight T-Mobile's customers.

This is a hybrid position required to be working in-office at least 3 days a week.

RESPONSIBILITIES:
  • Leads all aspects of field engineering and layer 3 operations in order to provide a highly reliable and efficient network for all T-Fiber customers, in conjunction with our wholesale partners. This includes oversight of all field operations and maintenance, and optimization and performance monitoring of operating systems with a nod to cybersecurity.
  • Responsible for management of connectivity, Network performance and outage resolution.
  • Hires, leads and develops a 24x7 organization of employees/contractors whose primary responsibility is the daily operations, trouble management and maintenance of our network.
  • Ensures appropriate staffing levels, coaching and training as needed within the partnership team.
  • Drive the build of ACS app for fiber router and partner with support organizations
  • Responsible for the daily operations of fiber network installation, maintenance, and troubleshooting activities across multiple vendors.
  • Handles all operations projects including but not limited to equipment installations, layer 3 expansions, technology rollouts (software and hardware), preventative maintenance programs for all operating systems, and national reliability projects/programs. This includes responsibility for all cost analysis, forecasting and execution to defined completion dates in conjunction with partners as new markets are rolled out
  • Interfaces with Network Engineering, Sales teams, equipment vendors, Network Operations Center (NOC), as required, to ensure a properly functioning organization, and other aspects of broadband. Ensure a highly reliable and efficient network meeting performance requirements.
  • Responsible for all vendor contract negotiations within operations and establishing relationships with network and product partners
  • Also responsible for other Duties/Projects as assigned by business management as needed


QUALIFICATIONS:
  • Bachelor's degree in Technical or business discipline
  • 10 years of technical experience with wireline network
  • 7 years of Wireline telecommunications field operations management experience or supervisory experience
  • 4 years of experience in vendor project management
  • 2 years of experience with ACS or application development or product development
  • Excellent organizational and project management skills
  • Strong attention to detail
  • Excellent verbal and written communication skills: a direct communicator with excellent presentation skills
  • Agile; thrives in fast-paced and constantly shifting environment
  • Shown success in developing and handling strong, long-term partnerships
  • Experience working on cross-functional projects and teams
  • Strong problem resolution skills, including the ability to define problems, collect data, establish facts and draw valid conclusions
  • Track record of demonstrating a high level of achievement
  • At least 18 years of age
  • Legally authorized to work in the United States


Base Pay Range: $116,100 - $209,300

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.