Sr. Digital Business Manager

1 month ago

Frisco, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview
The Senior Digital Business Manager delivers key outcomes through web/app experiences. This role supports the Metro Prepaid Digital experiences focusing on on-site marketing and funnel optimization. This individual contributor leads in a matrixed cross-functional environment and mentors junior members of the team. This role exudes a high level of executive presence and possesses superior communication skills. The role partners with Marketing, LoB, and Creative teams ensuring enterprise campaigns are delivered in the digital channel in the optimal way and agreed quarterly targets are delivered. This role is bias to action and is outcomes-driven with accountability for Key Performance Indicators (KPIs) across the prospect and base customer lifecycle, spanning activation, conversion, onboarding, engagement, retention, cross-sell, win-back, and saves. This data-driven position leverages data to define and influence innovative experiences that increase customer satisfaction, drive online and omni-channel sales, and reduce costs.

This role embraces experimentation and learning and is energized by the spirit of continual improvement. The position requires a high level of cross-functional collaboration with lines of business, integrated marketing, creative studios, customer care, UX, business insights, etc. The position reports on, analyzes, and uses historical data, site/campaign performance, and research to inform strategy and prioritize work based on business impact. They influence and support new features and functionality launches to increase activations and support the overall customer experience.

This role will be responsible for driving process improvements and automation to support creative/content creation, prioritization and efficient implementation. This role operates autonomously; Designs strategy; Defines input and output goals; has strong executive presence and has command of channel health and success measurement; Experienced with tools and able to train other team members.

This position is available at our Bellevue, WA; Frisco, TX and Atlanta, GA HUBS We have a hybrid work schedule allowing three days in office.

This role embraces experimentation and learning and is energized by the spirit of continual improvement. The position requires a high level of cross-functional collaboration with lines of business, integrated marketing, creative studios, customer care, UX, business insights, etc. The position reports on, analyzes, and uses historical data, site/campaign performance, and research to inform strategy and prioritize work based on business impact. They influence and support new features and functionality launches to increase activations and support the overall customer experience.

This role operates autonomously; Designs strategy; Defines input and output goals; has strong executive presence and has command of channel health and success measurement; Experienced with tools and able to train other team members.

Job Responsibilities:
  • Own and drive web strategy to deliver business outcomes across the prospect and base customer lifecycle, spanning activation, onboarding, engagement, retention, cross-sell, win-back, and saves
  • Define web strategy, measurement plan, user flows, and creative learning agendas to support business goals and enterprise initiatives as well as analyzing relevant data and insights to optimize campaign and site performance
  • Leverage valuable trends through data analysis, mapping the customer journey, defining customer segmentation, ideating marketing plans to deliver success against these customer segments and phases, building a testing roadmap, and working with key partners to implement this roadmap
  • Identify experience gaps to understand customer satisfaction, motivation, etc. to develop deep insights into customer needs and behaviors to help inform traffic strategies and product roadmap
  • Define and implement tactics, test plans, and optimization across web for Prospect and Customer flows that deliver against acquisition and engagement critical metrics to further business outcomes.
  • Lead the merchandising and traffic flow to move customers through the funnel and retain them, including customer segmentation and tailored experiences
  • Create artifacts needed to set up projects for success, including planning materials, impact sizing and forecasts, performance measurement, and applying findings to optimize results
  • Find opportunities for efficiency and automation and work cross-functionally on implementation
  • Communicate marketing objectives, strategy, and achievements to senior leaders and key partners
  • Act as business investor and customer advocate to champion optimal digital experiences
  • Use consumer and market data and insights to develop hypotheses and create a test-and-learn plan for improving experiences and functionality across key areas in Digital
  • Lead transformation through continual optimization and building efficient and scalable processes
  • Codify takeaways and share standard methodologies across teams

Education:
  • Bachelor's Degree or equivalent experience in related field

Work Experience:
  • 7-10 years Experience in Digital Marketing, Digital Merchandising, eCommerce or similar field.
  • 4-7 years Experience using data and metrics to measure impact and determine improvements.
  • 4-7 years Cross-functional project management experience.
  • 2-4 years Internet B2C commerce experience responsible for site merchandising.
  • 2-4 years Experience in project scoping, forecasting and planning, budget management, risk management and change control management. Preferred
  • 2-4 years Direct experience working in one or more of the following industries US wireless (e.g., carrier, OEM, software provider, infrastructure provider, consulting or research firm). Preferred

Required Knowledge, Skills and Abilities:
  • Adobe Analytics: proficiency to build/modify dashboards for analysis of customer traffic and journeys.
  • Adobe Marketing Stack: familiarity and knowledge of how to demonstrate platform to support testing and contextualized experiences.
  • Ability to distill complex and multi-faceted strategies and articulate narratives into slide format.
  • Ability to source and manipulate complex data sets, including using pivot tables and V-lookups.
  • Skilled at leading content portfolios and how to govern allocation and optimize for business goals.
  • Ability to identify and drive A/B test methodology and implementation.
  • Leverage research methods to attain customer insights and inform strategy.
  • Ability to build dashboards and other data visualization using tools like Adobe Analytics or Tableau.
  • Ability to develop customer segments and tailored content to increase engagement and drive business outcomes.
  • Ability to do light html or other web language manipulation is helpful.
  • Ability to write basic SQL is highly preferred.


• At least 18 years of age
• Legally authorized to work in the United States

#LI-Corporate

Base Pay Range: $100,000 - $180,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

  • Sr Business Strategist

    2 months ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Digital Business Manager

    16 hours ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr Business Strategist

    2 months ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Digital Optimization Testing Manager

    4 days ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Designer, Digital

    14 hours ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr GRC Analyst

    4 weeks ago

    Frisco, United States InterSources Full time

    Title : Sr GRC Analyst Location: Frisco TX Hybrid: 2 days a week on site Duration: 6-12 + months Main Skills: Communication, Automotive, ISO/SAE 21434, UN R155 Conduct compliance audits to ensure adherence to automotive cybersecurity standards and regulations. Project management - develop, maintain, and manage compliance auditing schedules, plans, and...

  • Sr. Manager, Data Product Management

    4 weeks ago

    Frisco, United States Comerica Full time

    Senior Manager, Data Product ManagementExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.The Senior Manager, Data Product Management is responsible for defining and managing strategic data and information assets used to deliver value to the business. They work in close partnership with...

  • Sr Product Manager

    5 months ago

    Frisco, United States Disability Solutions Full time

    Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...

  • Sr Business Strategist

    2 months ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr Manager, Higher Education Connectivity Sales

    3 weeks ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Process Transformation Sr Consultant North Dallas or Detroit Metro

    3 weeks ago

    Frisco, United States Comerica Bank Full time

    Process Transformation Sr Consultant North Dallas or Detroit Metro Qualifications Bachelor's degree from accredited university OR High School Diploma/GED and 10 years of progressively responsible experience 6 years of experience leading enterprise level business process management solutions (e.g. Pega, Bizagi, Appian, iGrafx, etc.) with the proven ability to...

  • Sr B2B Field Marketing Manager, Strategic Segment

    4 weeks ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr Program Manager

    3 months ago

    Frisco, United States TEKsystems Full time

    Job DescriptionJob DescriptionTop Skills' Details1. 5 - 7 years program management experience - driving IT Programs across an enterprise organization through budget management, workflow management, and process management2. Security Project/Program Management (Ideally in IAM or data security, data governance, or data protection)3. Driver mentality/Bias...

  • Cloud Development Specialist

    4 weeks ago

    Frisco, Texas, United States Mastech Digital Full time

    Company OverviewMastech Digital is a leading provider of digital and mainstream technology staff, as well as Digital Transformation Services for American Corporations. With a strong commitment to its professionals, the company offers comprehensive benefits and opportunities for growth.Job DetailsLocation: Frisco, TXDuration: 4+ Months Contract (Strong chance...

  • Sr Service Now Developer

    7 months ago

    Frisco, United States Abode Techzone LLC Full time

    Sr Service Now Developer Location Dallas, Texas (Hybrid) Primary Skills : Servicenow Orchestration, Servicenow Operational Intelligence, Servicenow Agile Development, ServiceNow Development, ServiceNow ITBM, servicenow, ServiceNow ITSM, Servicenow Discovery, Servicenow Performance Analytics, Servicenow Event Management Application, Servicenow Workflow,...

  • Sr. Retail Format Manager

    4 days ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Digital Marketing Specialist

    5 days ago

    Frisco, Texas, United States DFW Medical Practice Consultants LL Full time

    **Job Title:** Digital Marketing SpecialistJob DescriptionThe Digital Marketing Specialist is responsible for developing and executing a comprehensive social media strategy to increase brand awareness, engagement, and reach. This role requires creativity, attention to detail, and a strong understanding of social media platforms, trends, and analytics.**Key...

  • Sr Financial Analyst- Commercial Finance

    18 hours ago

    Frisco, United States Keurig Dr Pepper Full time

    Sr Financial Analyst- Commercial Finance at Keurig Dr Pepper summary: The Senior Financial Analyst for Commercial Finance at KDP plays a vital role in managing financial planning and analysis for the Bottler Route-To-Market operations. This position involves overseeing actuals reporting, forecasting, and trade management while collaborating...

  • Sr. Analyst, Credit Risk Management

    3 months ago

    Frisco, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Senior Manager, Continuous Improvment

    2 months ago

    Frisco, United States Keurig Dr Pepper Inc. Full time

    The Sr Manager of Rapid Continuous Improvement (RCI) will drive value throughout KDP by enabling all levels to drive breakthrough change and Lean daily management through the core belief that change should be (1) Rapid, (2) Breakthrough, and (3) From the People. In their chosen strategic track, Sr Manager will drive strategic analysis, execution, and...