Customer Service Advisor

1 month ago

SAN ANTONIO, United States USAA Full time
Why USAA?Let’s do something that really matters.

We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special

It is all about learning and growing.

Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

The Opportunity

We are currently seeking dedicated professionals to work in our San Antonio office for future bank customer service and sales opportunities. We are hiring for new position openings from January through March 2025. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.

What you'll do:

  • Handle inbound member calls in a fast-paced contact center environment

  • Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products

  • Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

  • Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition

  • Advise and educate members on available USAA digital tools and resources to improve the user experience

  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism

  • Apply strong time and call management skills in assisting members with banking needs

  • Embrace continuous improvement and development through coaching and collaboration with manager and team members

What you have:

  • High School Diploma OR GED

  • Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products

  • Ability to prioritize and multi-task while navigating through multiple business applications

  • Strong interpersonal and communication skills

  • Successful completion of a job-related assessment is required

What sets you apart:

  • US military experience through military service or a military spouse/domestic partner

  • 1 year of customer contact experience in a needs-based sales environment

  • Prior experience in a fast-paced contact center environment

  • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680 - $44,680.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

#SARTW #SanAntonioReadytoWork

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Accounts Advisor

    2 weeks ago

    San Antonio, United States Aarons Full time

    Customer Accounts Advisor Hiring Range Minimum to Maximum: 14.25 - 15.00. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with...

  • Automotive Service Advisor

    1 month ago

    San Antonio, Texas, United States Vara Chevrolet Full time

    We are seeking a skilled Service Writer to join our team at Vara Chevrolet. As a key member of our service department, you will play a crucial role in delivering exceptional customer service and ensuring the highest level of quality in our repairs.Key Responsibilities:Meet with customers to determine their vehicle repair needs and provide personalized...

  • Customer Service Representative Celebration Advisor

    2 weeks ago

    San Antonio, United States WB Liquors & Wine Full time

    This is a SEASONAL position There are tons to learn about liquor, beer & wine and have some fun along the way!Immediate HireAlways looking for smiling faces and excited to learn and grow with our Team! Are you enthusiastic and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and...

  • Automotive Service Advisor

    3 months ago

    San Antonio, United States GRUBBS INFINITI Full time

    As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. You aim to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and...

  • Customer Accounts Advisor

    4 weeks ago

    San Antonio, TX, United States Aarons Full time

    Customer Accounts Advisor Hiring Range Minimum to Maximum: 14.25 - 15.00. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with...

  • Customer Service Advisor

    2 months ago

    SAN ANTONIO, United States USAA Full time

    Why USAA?Let’s do something that really matters.We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty,...

  • Customer Service Advisor

    4 months ago

    SAN ANTONIO, United States USAA Full time

    Why USAA?Let’s do something that really matters.We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty,...

  • Service Advisor

    1 month ago

    San Francisco, California, United States Wise Auto Group Full time

    Job Title: Service AdvisorWise Auto Group is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring exceptional customer satisfaction and driving sales growth.Key Responsibilities:Assist Service Department management in maintaining a smooth-running, efficient service department.Determine correct...

  • Seasonal Sales and Service Advisor

    1 month ago

    San Antonio, Texas, United States GameStop Full time

    GameStop Seasonal Sales and Service Advisor Job DescriptionAt GameStop, we are committed to delivering exceptional customer service and providing the latest gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires...

  • Customer Service Representative

    1 month ago

    San Antonio, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...

  • Customer Service Advisor

    5 days ago

    SAN ANTONIO, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Service Advisor

    20 hours ago

    San Leandro, United States Pape' Kenworth Full time

    PAPE’ KENWORTH – SAN LEANDRO, CA   SERVICE ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer...

  • Service Advisor

    13 hours ago

    San Leandro, United States Pape' Kenworth Full time

    Job DescriptionJob DescriptionPAPE’ KENWORTH – SAN LEANDRO, CA SERVICE ADVISOR:Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty...

  • Service Advisor

    16 minutes ago

    San Leandro, United States Pape' Kenworth Full time

    Job DescriptionJob DescriptionPAPE’ KENWORTH – SAN LEANDRO, CA SERVICE ADVISOR:Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty...

  • Service Advisor

    5 months ago

    San Leandro, United States Pape' Kenworth Full time

    PAPE’ KENWORTH – SAN LEANDRO, CA   SERVICE ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer...

  • Service Advisor

    4 months ago

    San Leandro, United States Pape' Kenworth Full time

    Job DescriptionJob DescriptionPAPE’ KENWORTH – SAN LEANDRO, CA SERVICE ADVISOR:Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty...

  • Service Advisor

    2 months ago

    San Leandro, United States Pape' Kenworth Full time

    Job DescriptionJob DescriptionPAPE’ KENWORTH – SAN LEANDRO, CA SERVICE ADVISOR:Do you love working with a wide variety of people, building relationships with customers, and solving problems?  Can you adapt to changing priorities and balance several projects at once?  If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy-duty...

  • Customer Service Representative Celebration Advisor

    4 months ago

    San Antonio, United States WB Liquors and Wine Full time

    There is tons to learn about liquor, beer & wine and have some fun along the way! Immediate Hire Are you enthusiastic and motivated? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are currently seeking responsible and customer-oriented Store Associates to join our team!! Who are we? WB...

  • Advisor Tech Services Professional

    4 weeks ago

    san diego, United States Cetera Financial Group Full time

    At Cetera, continuous process improvement to make things more efficient and provide a better experience for our advisors/clients and demonstrating a mindset of owning and seeing issues through to completion/resolution is at the forefront of what we do. You will be responsible for creating raving fans by delivering excellent support to all of our advisor’s...

  • Advisor Tech Services Professional

    4 weeks ago

    san diego, United States Cetera Financial Group Full time

    At Cetera, continuous process improvement to make things more efficient and provide a better experience for our advisors/clients and demonstrating a mindset of owning and seeing issues through to completion/resolution is at the forefront of what we do. You will be responsible for creating raving fans by delivering excellent support to all of our advisor’s...