Intake Specialist

1 month ago

Salt Lake City, United States Headlight Full time

Headlight is a physician-owned, mental wellness, telehealth company. Our focus is quality care, and our goal is to provide mental health and wellness care to all who need it. We are a mission driven team that supports our clinicians by Clinician Obsessed. As we continue to expand and diversify our service offerings, we are seeking an Intake Specialist to help match prospective clients with our existing clinicians and to facilitate intake appointment scheduling.  The Intake Specialist will help potential clients understand Headlight’s services. This role will report to our Client Intake Team Lead. Clients learn about Headlight’s offerings through a variety of sources including our website, provider referrals, insurance referrals, online clinical directories, and other sites/partners who help promote mental healthcare.  You’ll engage with individuals seeking to improve their mental health, assess their needs, determine if they’re eligible for our outpatient therapy or medical outpatient services, and match them with an appropriate Headlight clinician.  Your main goal is to help make sure people inquiring about improving their mental health are converted to Headlight clients and to ensure new clients attend their first intake appointment. This role is a hybrid role that requires some time spent onsite each week in our Downtown Salt Lake City office ( 136 S Main Street, Ste 1000, Salt Lake City, UT 84101). Our part-time position requires 20-30 hours each week, and all employees must attend one week (40 hours) of training onsite during their first week of employment.
Our ValuesDeliver excellent service: We’re determined to deliver world-class care to our clients. We build long- lasting relationships because we obsess over the details of our delivery and the quality of care Make things easier: Getting help with mental health can be challenging and confusing for a lot of people. We remove barriers and simplify the process because it helps our clients get help and allows us to grow and help more people Listen with empathy: Listen to each other with empathy. We value the deep understanding that creates a productive environment of collaboration, feedback, and support Learn and Grow: We are always curious to improve our practice and our process. As we learn and grow, we can help more people, and that’s what it’s all about Roles and ResponsibilitiesThis role works primarily over the phones. Intake specialists routinely make over 100 dials per day to support and schedule new client referrals with a Headlight Mental Health ClinicianInitial point of contact for new clients Establish relationship with new clients and facilitate the introduction of Headlight outpatient mental healthcare services Evaluate the mental healthcare needs of clients and determine eligibility for services Connect clients with appropriate Headlight clinicians based on specific needs and preferences Generate new client intakes and ensure clients complete their initial intake appointment with a clinician Oversee the intake process including scheduling, and coordinating paperwork, insurance, and required payment information Ensure new clients are comfortable and informed throughout the intake process and address any concerns or questions they have Accurately input client information into our EHR Works closely with other departments to streamline the intake process and improve our client experience Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance Performs other duties as assignedQualificationsExcellent verbal and written communication skills Excellent interpersonal, negotiation, and conflict resolution skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills Ability to act with integrity, professionalism, and confidentiality Work in Medical or Mental Health Field preferred BenefitsCompetitive hourly rate and benefits package with an additional incentive-based pay structureOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processesWhy this role matters?According to one study ,"The impact of waiting time on patient outcomes: Evidence from early intervention in psychosis services in England," even a 1% longer wait time will have an impact on the health and social functioning of people with severe mental illness.Another white paper "Access to Mental Health Care and Its Impact on Patient Outcomes: A Systematic Review" states that longer wait times will exacerbate symptoms and lead to an increase in the risk for crisis.  A study in The Lancet Psychiatry showed that longer wait times for access to mental health services can result in prolonged recovery periods. The study highlighted that delays in receiving care were linked to longer durations of impairment and delayed recovery from mental health conditions.Eligible for a monthly incentive plan based on appointments scheduled and appointments kept. Typical bonus is between $200 to $700 per month.

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