Customer Service

3 days ago

Richardson, United States Disability Solutions Full time

Description:

About L&S Mechanical

Headquartered in Richardson, Texas, L&S Mechanical (L&S) is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas / Fort Worth, South Dallas, Houston, San Antonio and Austin through its six production warehouses. Previously owned by management, L&S was acquired by The Sterling Group, a leading middle market private equity firm, in September 2021. L&S is the largest plumbing installer in Texas and has significant opportunity to grow its HVAC and electric offerings while also expanding into new geographies through acquisition and growing its nascent home services business.


The company is backed by The Sterling Group, a private equity firm established in 1982. The Sterling Group specializes in acquiring controlling interests in companies across the manufacturing, distribution, and industrial services sectors, focusing on enterprises with valuations typically between $100 million and $1 billion. To date, the firm has sponsored 67 platform buyouts, along with numerous add-on acquisitions, contributing to a total transaction value exceeding $22 billion. Currently, The Sterling Group manages over $9.4 billion in assets.


Job Summary

As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this position you may be responsible for dispatching, administrative tasks, billing and filing warranty claims. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders.


General Responsibilities

  • Solve problems and manage solutions backed by the support of a successful team.
  • Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently.
  • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction.
  • Process all service-related billing including compiling quotes and purchase orders to submit for invoicing.
  • Maintain accurate and current house files by performing daily data entry.
  • Assign and or dispatch work orders to the field based on customer needs timely.
  • Provide support to field personnel.
  • Order and track material to resolve incomplete work orders timely.
  • File warranty claims on replacement parts for HVAC equipment and water heaters.

Qualifications

  • 2+ years in new home construction specific telephone customer service.
  • Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel.
  • Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents, and coworkers to ensure timely completion of job duties.
  • Strong ability to organize, prioritize, communicate well, and be committed to providing quality work.
  • Solid problem-solving skills and a willingness to take on new projects with a "can do" attitude.
  • Perform the physical demands of the position which are working indoors with long periods of time sitting, listening, and speaking on the telephone, viewing monitor and workstation.

Benefits

  • Medical, dental and vision insurance
  • FSA with debit card
  • 401(k) employer match
  • Paid vacation
  • PTO
  • Paid Holidays
  • Annualized reviews for merit increases
  • Potential for advancement
Requirements:




Compensation details: 35000-45000 Yearly Salary



PI88baf64f56c5-31181-31800163

  • Customer Service Specialist

    4 weeks ago

    Richardson, United States Service Experts Full time

    Position: Customer Service Specialist Location: Field Support Office, 3400 N Central Expy Suite 410, Richardson, TX 75080 (on-site) Schedule : 9:30am-5:30pm CST (includes weekends with two consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our...

  • Customer Service

    4 weeks ago

    Richardson, United States Smart AutoCare Full time

    Are you tired of working nights and weekends? Are you tired of unreliable paychecks or schedules? We offer a set 40-hour week schedule with hours starting as early as 6 a.m. to 11:15 a.m. and ending between 3:45 p.m. to 8 p.m. Our schedules provide flexibility for early or late risers.Have you wanted to leave the retail or service industry but don't know...

  • Customer Service

    3 weeks ago

    Richardson, United States Smart AutoCare Full time

    Are you tired of working nights and weekends? Are you tired of unreliable paychecks or schedules? We offer a set 40-hour week schedule with hours starting as early as 6 a.m. to 11:15 a.m. and ending between 3:45 p.m. to 8 p.m. Our schedules provide flexibility for early or late risers.Have you wanted to leave the retail or service industry but don't know...

  • Customer Service

    4 weeks ago

    Richardson, United States L and S Mechanical Full time

    Job Type Full-timeDescriptionAbout L&S MechanicalHeadquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas /...

  • Customer Service

    2 weeks ago

    Richardson, United States L and S Mechanical Full time

    Job Type Full-timeDescriptionAbout L&S MechanicalHeadquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas /...

  • Customer Service

    2 days ago

    Richardson, United States L&S Mechanical Full time

    Job DescriptionJob DescriptionDescription:About L&S MechanicalHeadquartered in Richardson, Texas, L&S Mechanical (L&S) is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders...

  • Customer Service

    3 weeks ago

    Richardson, United States L and S Mechanical Full time

    Job Type Full-timeDescriptionAbout L&S MechanicalHeadquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas /...

  • Customer Service

    2 weeks ago

    Richardson, United States L and S Mechanical Full time

    Job Type Full-time Description About L&S Mechanical Headquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas...

  • Customer Service Representative

    5 months ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Customer Service Representative, Office Manager, Representative, Community Manager, Retail,...

  • Customer Service Representative

    6 days ago

    Richardson, Texas, United States Spirit Halloween Full time

    Spirit Halloween is hiring Customer Service Representatives to join their sales team. In this role, you will be responsible for providing exceptional customer service, promoting Spirit Halloween's products, and meeting or exceeding sales targets.Key Requirements:Deliver outstanding customer service and resolve customer complaintsPromote Spirit Halloween's...

  • Customer Service Representative

    6 days ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Job Summary">">We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC.">The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.">As a Customer Service Representative, you will be responsible for providing exceptional customer...

  • Customer Service Ambassador

    6 days ago

    Richardson, Texas, United States Legrand Full time

    At Legrand, we're looking for a skilled Customer Service Ambassador to join our team. This is a full-time role that requires strong communication skills and the ability to provide excellent customer service via phone, email, or in-person.As a Customer Service Ambassador, you'll be responsible for processing orders received by mail, telephone, and/or through...

  • Customer Service Representative

    1 week ago

    Richardson, Texas, United States Sonic Automotive Full time

    Job Type: Full-timeAbout the JobWe are seeking a Service Advisor to join our team at Sonic Automotive. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and support.The successful candidate will have a strong understanding of vehicle maintenance and be able to communicate effectively with customers...

  • Customer Service Representative

    2 weeks ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Company Overview: Domino's Pizza LLC is a leading player in the fast-food industry, known for its delicious pizzas and excellent customer service. We are seeking a skilled Customer Service Rep to join our team at 518 W. Arapahoe Road.As a Customer Service Rep at Domino's, you will be responsible for providing an exceptional customer experience, taking orders...

  • Customer Service Representative

    2 months ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable...

  • Customer Service Representative

    4 days ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable...

  • Customer Service Representative

    2 months ago

    Richardson, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable...

  • Customer Service Representative

    4 months ago

    Richardson, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Dallas, TX - Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to gro Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service

  • Customer Service Representative

    6 days ago

    Richardson, Texas, United States Which Wich Superior Sandwiches Full time

    We're seeking a highly skilled Customer Service Representative to join our team at Which Wich Superior Sandwiches. This exciting opportunity offers the chance to provide top-notch service to our guests and contribute to the success of our brand.About the RoleThe ideal candidate will possess excellent communication skills, both verbal and written, and be able...

  • Customer Service Ambassador

    6 days ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    **Job Title:** Customer Service RepCompany OverviewDomino's Pizza LLC is a leading fast-food chain with a reputation for quality and service. As a Customer Service Rep, you'll be part of a team that strives to deliver exceptional customer experiences.SalaryThe estimated annual salary for this position is around $35,000-$45,000, depending on location and...