Field Service Installation Representative

5 days ago

Indianapolis, United States Disability Solutions Full time
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Field Service Installation Representative travel to customer sites across the US to install Roche analyzers and instruments. To be successful in this senior position, you will need to be highly proficient in installing or repairing Roche analyzers/instruments.

This is a field based role. This position requires 95% travel, including overnight travel, and requires that the individual reside within 50 miles of a major metropolitan airport in the US.

KEY RESPONSIBILITIES
  • Install equipment as assigned.
  • Perform site surveys, installations and approved modifications with minimum assistance/supervision.
  • Install connectivity solutions as part of completing instrument installations.
  • Schedule modifications as indicated in the TSB and per policies during installations.
  • Identify, analyze and resolve IT product problems during installations and escalated service calls.
  • Monitor communication devices during all scheduled times.
  • Work with local FES teams to ensure installations are completed while ensuring customers are fully satisfied.
  • Support technical issues during the installation process to ensure installations are completed successfully.
  • Act as crew team lead to ensure and maximize efficient completion of installations.
  • Document all service related activities (inventory, service activity cases, expense reports, etc.)
  • Process service activity close-outs at the end of each customer site visit. Able to manage day to day administrative activities.

WHO YOU ARE
  • High school diploma and 2 years of technical school or equivalent military training OR equivalent work experience, AND
  • 2 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking OR equivalent military experience

Preferred Qualifications
  • Able and willing to travel 95%, including overnight travel
  • Resides within 50 miles of a major metropolitan airport
  • 2 years prior experience installing or repairing Roche analyzers/instruments
  • Advanced knowledge of electronics, electro-mechanical systems, and information technology
  • Knowledge of basic chemistry
  • Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
  • Effective time-management, organization and prioritization skills
  • Good written/verbal communication skills
  • Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

Additional Information
  • This is a remote, field-based position.
  • Company car is provided with this position.

Reloction Benefits are not avaialble for this job posting.

The expected salary range for this position based on the primary location of Indiana is $51,600-$95,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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