Field Service Tech

3 weeks ago

Indianapolis, United States Johnson Controls Full time

What you will do

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

How you will do it

  • Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites. 
  • Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
  • Maintain an accurate parts inventory at levels that insure a first time fix.
  • Demonstrate and train customers how to use their equipment properly. 
  • Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems. 
  • Take care of other tasks as needed 

What we look for

  • Associate degree in Electronics and/or Networking, or technical military equivalent required.
  • Must have a valid driver’s license
  • 3 years prior work experience in related field.
  • Competed basic EAS and Video training and certifications
  • Highly organized, strong interpersonal skills and ability to work independently.
  • General knowledge of electronics required.
  • Willing to obtain or have State License as required. (State Dependent)
  • Must have a mechanical aptitude and be able to use hand and power tools.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Strong organizational skills, positive attitude, and an ability to learn quickly.
  • Must be capable of working independently or as a team
  • Working Knowledge of MS Office and basic PC skills.
  • Excellent written and oral skills
  • Ability to travel and work overtime as needed.
  • Able to read  and interpret blueprints and Scope documents

Preferred Skills - What we look for

  • Certified in all Video & RFID solution currently sold and serviced by Retail – preferred
  • Network Certification - Full competency in all required networking, advanced performance
  • Networking Fundamentals
  • Networking Fundamentals Part One: Network Addresses
  • TRS - Networking 101
  • Ability to perform service on more complete integrated solutions

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