Chief Operating Officer

American Medical Informatics Association

POSITION DESCRIPTION

POSITION:        Chief Operating Officer

FLSA STATUS:   Exempt

REPORTS TO:    Chief Executive Officer

DATE:                    10/21/2024

Summary of Position

AMIA’s Chief Operating Officer (COO), in conjunction with AMIA’s Chief Executive Officer (CEO), is responsible for leading the strategic planning, operational management, product development and revenue expansion.  The COO will lead a team of high-performing professionals across various functions, including finance, human resources, product development, administration and organizational operations to be efficient, productive and effective.  As a member of senior leadership, the COO will translate strategy into actionable steps for growth, implementing organization-wide systems, financial management, and operational planning.  The COO is a champion for developing, coordinating, and executing the strategic plan and annual operating plans across the organization.  This role is action-orientated, mission-driven and facilitates processes from creation, implementation, completion, follow through, and continuous improvement.

Based on the duties described below, this is a full-time, exempt, fully remote position. This position reports to the Chief Executive Officer.

Dimensions

This position has 3-6 direct reports. 

Authority to sign contracts within policy.

Authority to approve invoices within policy.

Authority to authorize banking transactions within policy. 

Nature and Scope

The COO will develop, manage and lead business functions that include human resources, accounting, administration, product management and organizational operations focusing on revenue generation and operational efficiency.   

Principle Accountabilities

• Provide day-to-day leadership and management guidance which aligns with AMIA’s mission and core culture values.
• Responsible for driving AMIA to achieve and surpass financial goals including key performance indicators.
• Spearhead the development, communication and implementation of effective growth strategies and efficient processes while ensuring the proper operational controls, administrative and reporting procedures are followed.
• Collaborate with all staff to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the organization.
• Direct short-term and long-range planning and budget development to support strategic goals.
• Support personnel actions by ensuring all HR and related functions are properly performed.
• Translate complex financial concepts and goals to individuals at all levels, including financial and non-financial audiences.
• Ensure the legal protection of the organization by maintaining compliance with all applicable laws and policies and mitigating risk.
• Other duties as assigned

Skills

• Strategic Thinking: Develop and implement long-term strategies aligned with company goals, analyzing market trends to identify growth opportunities.
• Leadership: Lead and inspire a high-performing team, fostering collaboration and continuous improvement while mentoring team members.
• Adaptability/Flexibility: Navigate and manage change effectively, adapting strategies to evolving business needs and maintaining resilience under pressure.
• Mentoring and Coaching: Experience in mentoring, coaching, and development of teams.
• Vendor Management: Experience in managing outside vendor interactions with the aptitude to leverage relationships that provide high value to AMIA.
• Non-Profit Awareness: High degree of awareness of the value, purpose, culture, and mission of not-for-profit organizations.
• Transparency and Discretion: Thorough understanding of non-profit member-focused organizations and the importance of transparency balanced with appropriate discretion and tact.
• Project Management: Agility and inclination to advance complex projects and solve problems collaboratively, coupled with the willingness to act authoritatively when necessary.
• Stakeholder Management: Exceptional management skills of highly involved stakeholders with a style that is honest, direct, and decisive as well as collegial and personally approachable.
• Decisive Leadership: Decisive leadership skill and executive presence with foresight and the ability to drive progress.
• Senior-Level Operation: Maturity and confidence to operate at the most senior level in the spotlight yet content to operate behind the scenes when necessary.
• Intellectual Independence: Intellectually independent, credible, and confident to have independence of thought and principle.
• Operational Agility: Ability to move between operating at a high level and diving into details skillfully.
• Staff Engagement: Full engagement with all levels of staff to promote shared values, mutual respect, teamwork, and diversity.
• Development Skills: Development skills that bring out the best in people and ensure each person is positioned for success.
• Ethical Principles: Lives principles of honesty, ethical behavior, personal integrity, responsibility, and respect for others.

Essential Functions

• Demonstrate expertise in skill and knowledge within areas relevant to one’s own function or department.
• Demonstrate a commitment to lifelong learning and keeping one’s own skills sharp and relevant.
• Consistently meet deadlines or communicate potential delays in advance.
• Demonstrate critical thinking, propose solutions when identifying blockers.
• Develop and contribute to best practices.

Team and Company-Wide Responsibilities

• Communicate deadlines with lead-time for the team.
• Contribute to cooperative, healthy, team spirit.
• Communicate individual and team issues in a positive and constructive manner.
• Proactively provide data and useful resources to staff.
• Offer solutions or other options to improve current systems when identifying issues or presenting problems.
• Deliver a high level of customer service for internal as well as external customers.

Qualified candidates will be contacted for interviews. No telephone calls will be accepted.

At AMIA we are committed to diversity and creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, age, ethnic or national origin, gender, sexual orientation, gender identity/expression, pregnancy, marital status, religion, physical or mental disability, military/veteran status, or any other protected status.

EEO Employer/Vets/Disabled

Qualifications:

• Education – College degree required; advanced degree preferred.
• Knowledge – Thorough understanding of member focused non-profit organizations
• Work Experience – 7+ years progressive experience level directing both operations and programs for a service-driven membership organization.
• Technical Skills – Proficiency in MS Office Suite required. History of experience in AMS or CMS software, Sage Financial Software, Fonteva, Salesforce.
• Conditions – Must be able to travel a minimum of 20 days per year.