Branch Banking

The Division Operations Leader (DOL) is a subject matter expert in branch policies and procedures. The DOL will be responsible for overseeing multiple branches across one or more markets, including coaching, training and developing other Market Operations Leaders as-well-as the branch leadership in all operational aspects. Responsible for ensuring Flagstar Bank procedures are compliant with federal regulations and ensuring bank branch compliance with those bank procedures. The DOL prepares the bank branches for internal and external auditing along with compliance quality control testing.

The Division Operations Leader is the leader of operations for their assigned area and will assist bank branches with day-to-day operations, overseeing the operational details of all branch banking functions. The DOL is responsible for responding to the questions and concerns received through the bank branches and back-office departments regarding the branches they oversee.  Additionally, the DOL is responsible for conducting their own branch audits for their assigned locations, and reviewing audits for other areas as assigned.  They are also responsible for completing all necessary reporting for branch audits. In addition, they are responsible for completing monthly reporting on Branch leadership Over/Short, proof advices and timing, Data Loss Protection, check holds, assigning cash auditors for branches with a missing member of management, as-well-as Daily Authorization Limit reports.  The DOL is responsible for leading the operations portion of all Branch Leader and Assistant Leader meetings and conference calls. They are also responsible for coaching and training on a weekly basis to ensure quality account openings based on the results of the weekly error corrections report. All of these efforts will help to meet the goal of producing high quality audits, maintaining compliance with federal regulations and internal bank policies, and in generating quality work by doing things right the first time. The ability to understand business processes, communicate with all levels of personnel, an ability to understand and evaluate internal controls, a desire to continue to develop professionally and communicate effectively are required.  

 

Oversee operational activity in the Division by driving, supporting and achieving operational targets. Regularly communicate Division performance and priorities with all team members. Stay informed of key priorities and operational deficiencies. Execute Retail Banking operational processes. Ensure collaboration between branch team members and internal departments.  Promote and model the Flagstar STAR values.  Set clear expectations to do things right the first time, while coaching and developing the branch teams. 

 

In addition to these details, the Division Operations Leader will also take the lead on additional operational tasks and projects, as assigned by the Director of Banking Operations Oversight. These include but are not limited to: Secondary reviews of completed audits for accuracy, secondary review of operational reports for accuracy, special projects, where applicable. The Division Operations Leader will also assist the Director of Banking Operations Oversight in the training of new Market Operations Leaders or in the continued coaching and development of the Market Operations Leaders. They will also act as backup for the Director of Banking Operations Oversight when they are unavailable as a delegate for any escalated or complex issues that may arise. Along with taking the lead in implementing procedure updates, efficiency initiatives or projects, as assigned.  Additionally, the Division Operations Leader will be responsible for teaching, coaching, educating, and mentoring Market Operations Leaders within their division. They will have direct supervision and oversight of the Market Operations Leaders.  

 

Internal contacts: Retail Bank Branches, Community Banking, Central Services, Solutions Center, Commercial Services, Treasury Management, Payment Operations, Office of the President, IT Security and Contact Center. 

External contacts: Consumer and business customers, Alarm Company and other 3rd party vendor representatives. 

MINIMUM YEARS OF EXPERIENCE AND TYPE OF WORK 

• 2+ years Regional Operations Manager, or equivalent role 

• 7+ years in leadership and management 

• 8+ years with banking operations and procedures  

• Previous experience with branch audits and/or compliance quality control testing 

• Demonstrated effectiveness in managing operational requirements & procedures in a Retail Bank 

• Education (Select any/all that apply) 

• HS Diploma, GED or Foreign Equivalent 

• Bachelor’s Degree Required (FIELD OF STUDY) 

• Bachelor’s Degree Preferred in Business Administration, Finance, Accounting, Law, or related field preferred or comparable work experience 

• Master’s Degree Required (FIELD OF STUDY) 

• Master’s Degree Preferred (FIELD OF STUDY) 

• Degree Not Required (See minimum years of work experience) 

• ADDITIONAL SKILLS/KNOWLEDGE/COMPETENCIES REQUIRED TO PERFORM THE JOB 

• Ability to coach, train and motivate others. 

• Strong record of exceptional audit performance and accuracy in all audit and reporting functions. 

• Strong written and verbal communication skills required. 

• Intermediate technical and computer skills; ability to navigate quickly within various computer programs. 

• Thorough understanding of MS Office Suite required. 

• Ability to look for ways to improve and promote quality. 

• Exceptional analytical and problem-solving skills with an ability to think quickly under pressure. 

• Must be action-oriented with a great sense of customer and quality focus. 

• Able to function independently. 

• Detail oriented with the ability to manage multiple tasks simultaneously. 

• Ability to work in a team environment. 

• Desire to learn and develop professionally. 

• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies. 

• Ability to develop strong partnerships with other business units. 

• ADDITIONAL REQUIRED OR PREFERRED LICENSING, CERTIFICATIONS, OR SPECIALIZED TRAINING 

• N/A 

• TRAVEL REQUIREMENTS (% OF TIME SPENT AWAY FROM HOME OFFICE) 

• 20-30% 

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Flagstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin. 

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