Shop at Home Services Manager
2 weeks ago
Job Summary
Manage regional shop at home and installed services organization, programs and sales objectives. Recruit, hire, train, assess, and develop SWF network of Design Consultant associates and Window Treatment Specialist contractor agencies to manage leads and deliver key results of our Shop at Home programs.
Job Duties
Drive Shop at Home sales for accountable regions
- Track and analyze key metrics
- Translate organizational and business unit goals into regional and individual goals
- Create action plans to achieve sales targets
- Set expectations and goals with WTS contractors and Design Consultants
- Follow and report out on progress against actions and goals
- Assess risk and address misses by creating countermeasures
Manage performance of Design Consultants and WTS Contractor Agencies including goal and objective setting, performance review and corrective actions
- Prospect, interview, hire, coach and terminate associates as needed
- Coordinate and provide training including onboarding, product, program, selling and installation
- Set expectations and enable shop at home key practices with DC and WTS
- Own the shop at home lead from creation through installation and service
- Conduct field and site visits to stores, WTS/DC territories and consumer appointments to inspect expectations, reset standards and review performance
- Develop and deploy technology improvements and other key strategies
Establish and enhance customer relationships
- Identify and build customer relationships with District, Regional and National Sales Managers at key accounts (The Home Depot, Lowe’s, JCP, Empire Today, Graber Direct)
- Provide feedback on product, process, competitive activity
- Be an ambassador of SWF on quality, brand and value by managing issues and expectations
- Gather feedback, resolve issues, communicate resolutions and bridge relationships with customers to ensure SWF brands are first choice
Communication and Planning
- Regularly communicates with Customer Service, Field Sales, Retail Sales Managers and National Account teams
- Evaluate local action plans and strategies to achieve key results
- Review risks to plans, develop and communicate contingencies
- Report on progress against action plans and results
Travel Percentage (%): 40%
Requirements
Education and Experience
- Associate degree or equivalent from a two-year college or technical school required, Bachelor's preferred
- 3-5+ years of previous related work experience
- Employment background check required for in-home work at Lowe’s, THD, JCP and other SWF customers
- May require local licensing in some municipalities
Knowledge, Skills, and Abilities
- Leadership, change management, goal deployment and action planning
- Inspiring and persuasive communication/presentation skills, with the ability to influence a broad range of people and personalities
- Excel in high-pressure work environment that demands careful and meticulous attention to detail with emphasis on multi-tasking and prioritizing
- Some experience on color in the home and love of interior design; previous window treatment experience required
- Consumer expectation setting and managing the consumer shop at home experience. Must have excellent soft personal skills in addition to selling and window covering knowledge
- Ability to assess jobsite and identify most appropriate solutions (squareness of windows, installation or operating obstacles, application conditions, etc.)
- Proficient with MS Office, mobile devices, email, CRM and the ability to learn and use new apps and technology
-
Shop at Home Services Manager
1 month ago
Dallas, United States Springs Window Fashions Full timeDescription Job Summary Manage regional shop at home and installed services organization, programs and sales objectives. Recruit, hire, train, assess, and develop SWF network of Design Consultant associates and Window Treatment Specialist contractor agencies to manage leads and deliver key results of our Shop at Home programs. Job Duties Drive Shop at...
-
Physical Therapist
4 days ago
Dallas, Texas, United States Advanced Home Health Services Full timeJob SummaryAdvanced Home Health Services is seeking a skilled Physical Therapist to join our team. As a Physical Therapist, you will be responsible for providing physical therapy services to patients in their homes, promoting independence and improving their quality of life.Key ResponsibilitiesAssess and evaluate patients' physical therapy needs, developing...
-
Physical Therapist
2 days ago
Dallas, United States Rehab at Home Healthcare Services Full timeJob SummaryWe are seeking a highly skilled Physical Therapist to join our team at Rehab at Home Healthcare Services. As a Physical Therapist, you will play a critical role in providing high-quality patient care and rehabilitation services in the comfort of patients' own homes.Key ResponsibilitiesConduct thorough patient evaluations and assessments to...
-
Manager, Shop 1
2 weeks ago
Dallas, United States XPO Full timeWhat you’ll need to succeed as a Shop Manager at XPOMinimum qualifications:5 years of experience in fleet maintenance A valid driver's licensePreferred qualifications:Associate’s degreeCurrent ASE certificationsCurrent CDLLess-than-Truckload (LTL) experienceAvailable to work a variety of shifts, including days, evenings, nights and weekends Solid verbal...
-
Physical Therapist
4 days ago
Dallas, Texas, United States Rehab at Home Healthcare Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Physical Therapist to join our team at Rehab at Home Healthcare Services. As a Physical Therapist, you will play a critical role in helping our patients achieve their rehabilitation goals in the comfort of their own homes.Key ResponsibilitiesConduct thorough patient evaluations and assessments...
-
Physical Therapist
4 days ago
Dallas, Texas, United States Rehab at Home Healthcare Services Full timeJob OverviewWe are seeking a highly skilled Physical Therapist to join our team at Rehab at Home Healthcare Services. As a Physical Therapist, you will play a critical role in helping patients recover from injuries or illnesses in the comfort of their own homes.Key Responsibilities:Conduct thorough patient evaluations to assess their physical abilities and...
-
Occupational Therapist
2 days ago
Dallas, United States Rehab at Home Healthcare Services Full timeAbout the RoleWe are seeking a highly skilled Occupational Therapist to join our team at Rehab at Home Healthcare Services. As an Occupational Therapist, you will play a critical role in helping our patients achieve their goals and improve their quality of life.Key ResponsibilitiesConduct comprehensive patient evaluations and assessments to identify areas of...
-
Tennis Shop Customer Service Representative
1 week ago
Dallas, Texas, United States Northwood Club Full timePosition OverviewNorthwood Club is seeking a dedicated retail attendant for our Tennis Pro Shop. This role involves a variety of responsibilities aimed at enhancing the member experience and maintaining shop operations.Key ResponsibilitiesManage incoming calls and assist with court reservations, events, and clinics.Support shop maintenance and provide...
-
Independent Auto Repair Shop Manager
4 weeks ago
Dallas, United States Independent Auto Repair Full time $150,000 - $175,000Job DescriptionJob DescriptionEast Dallas area High Volume shop with great reputation reviews and awards. The shop has been in business 30 years at the same location. Owner is onsite part time. Manager must have experience in multi-million-dollar shop, managing and teaching multiple service advisers, very experienced technicians and vendors. They should be...
-
Residential HVAC Service Technician
4 days ago
Dallas, Texas, United States Elmer's Home Services Heating & Air Conditioning Full timeAbout the RoleWe are seeking a skilled and experienced Residential HVAC Service Technician to join our team at Elmer's Home Services Heating & Air Conditioning. As a key member of our team, you will be responsible for providing top-notch service and repair to our residential clients.Key ResponsibilitiesDiagnose and repair heating and cooling systems to...
-
Sr. Manager, Global Inbound Logistics
2 months ago
Dallas, Texas, United States At Home Group,Inc Full timeJob Description:Sr Inbound Logistics ManagerAt Home is an American big-box retail chain of home furnishing stores. Headquartered in Dallas, Texas, At Home operates 262 stores in 40 states. Brad Weston is the Chief Executive Officer, joined At Home in June of 2024. At Home is he Home Decor and Holiday Superstore.The Sr Inbound Logistics Manager drives the...
-
HVAC Service Manager
4 days ago
Dallas, Texas, United States Elmer's Home Services Heating & Air Conditioning Full timeAbout Elmer's Home Services Heating & Air ConditioningWe are a reputable company in the HVAC industry, dedicated to providing top-notch heating, ventilation, and air conditioning services to our customers. Our team is passionate about delivering exceptional results and building long-term relationships with our clients.Job SummaryWe are seeking an experienced...
-
Assistant Service Manager
4 weeks ago
Dallas, United States Aldinger Co. Full timeJob DescriptionJob DescriptionThe Role: We are seeking an assistant service manager to join our Aldinger Shop Team. In this role, you will play a crucial part in managing the day-to-day operations of our calibration technicians by ensuring smooth and efficient processes while maintaining high customer satisfaction. The Assistant Service Manager is...
-
Assistant Service Manager
1 month ago
Dallas, United States Aldinger Co. Full timeJob DescriptionJob DescriptionThe Role: We are seeking an assistant service manager to join our Aldinger Shop Team. In this role, you will play a crucial part in managing the day-to-day operations of our calibration technicians by ensuring smooth and efficient processes while maintaining high customer satisfaction. The Assistant Service Manager is...
-
Tennis Pro Shop Customer Service Associate
1 week ago
Dallas, Texas, United States Northwood Club Full timePosition OverviewNorthwood Club is seeking a dedicated individual to join our team as a Retail Shop Attendant for the Tennis Pro Shop. This role involves a variety of responsibilities aimed at enhancing the experience of our members and guests.Key ResponsibilitiesManage incoming calls and assist with court reservations, events, and clinics.Support shop...
-
Sr. Manager, Global Inbound Logistics
1 month ago
Dallas, United States At Home Group,Inc Full timeJob Description: Sr Inbound Logistics Manager At Home is an American big-box retail chain of home furnishing stores. Headquartered in Dallas, Texas, At Home operates 262 stores in 40 states. Brad Weston is the Chief Executive Officer, joined At Home in June of 2024. At Home is he Home Decor and Holiday Superstore. The Sr Inbound Logistics Manager drives...
-
Electrical Panel Shop Manager
2 months ago
Dallas, United States STEM Talent Solutions Full timeJob DescriptionJob DescriptionOversee the daily operations of the electrical panel shop. The ideal candidate will have a strong background in electrical control equipment, sensors, power systems, team management, and compliance with industry standards, specifically UL508A. This role involves managing personnel, ensuring production efficiency, and achieving...
-
Certified Nursing Assistant
2 weeks ago
Dallas, United States Home Helpers Full timeAt Home Helpers Home Care, our compassionate caregivers strive to ensure our clients receive the highest quality of care. We only hire reliable individuals who love working with the elderly and others in need of support, that live in Collin county and Dallas county. We do what we do because we want to make a positive impact on the lives of those we care for....
-
Certified Nursing Assistant
2 weeks ago
Dallas, United States Home Helpers Full timeAre you passionate about work that has meaning? Would you like a schedule with a satisfying work/life balance? Do the relationships you nurture in your job mean as much to you as the work itself? This is what we value at Home Helpers Home Care, and we're hiring immediately! We are an equal opportunity employer eager to grow our team by offering a stable...
-
Bike Shop Mechanic/Service Advisor
14 hours ago
Dallas, United States Recreational Equipment Full timeRecreational Equipment - 5929 E Northwest Hwy [Field Technician / Maintenance Technician] As a Bike Shop Mechanic at Recreational Equipment, you'll: Be primarily responsible for the assembly of bikes and snow sports equipment to REI and vendor standards; Assemble, maintain and repair action sports equipment meeting REI and/or vendor standards; Assess...