Harley-Davidson Service Manager

1 week ago


Orange, United States Disability Solutions Full time

Description:

1) Service Department Operations

Provide prompt, dependable, high quality vehicle service to (internal & external) customers.

Ensure service department contributes an acceptable level of gross & net profit.

Maximize productivity levels of service technicians.

Ensure service personnel are alert, well trained, and available when needed.

Review work-in-progress to ensure quality and timeliness.

Occasionally assist technicians when they are having difficulty performing service work.

Make estimates for internal and wreck repairs.

Establish procedures to initiate and follow all customer paid, warranty and internal repair orders.

Develop procedures in conjunction with the Parts Manager that ensures a smooth flow of parts to Service Technicians during jobs.

Become familiar and efficient with all phases of the computer system required for service and parts management.

Ensure employees keep a clean, efficient, and orderly department.

2) Customer Service

Maintain a high degree of customer satisfaction.

Greet customers immediately, in a courteous and friendly manner.

Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Make Things Right.

Gain the trust and confidence of new customers when they are introduced to the service department.

Give special attention to comebacks to ensure the situation is corrected.

3) Management

Maintain service follow-up programs.

Grow the volume of service work.

Maintain budgeted revenue and expense objectives.

Develop promotional campaigns in conjunction with the Parts & Sales departments.

Maintain efficiency reports on service technicians.

Provide reports to GM, as requested.

Develop monthly and annual objectives for the department in collaboration with GM,

Attend training sessions to keep current with Harley-Davidson requirements

Supervisory Responsibilities

Establish departmental work schedule, balancing the work loads of all employees.

Monitor and address all comebacks with individual technicians.

Establish job assignments for all service employees within their skill levels.

Set & enforce policies and procedures for service department.

Manage employee performance (evaluate and counsel as needed).

Assist with recruiting, interviewing, hiring, and termination of employees.

Maintain records of all employees performance reviews.

Ensure appropriate training is provided to all service employees (HDU, seminars, workshops, sales schools, etc.)

Commitments

Treat all employees and customers fairly, courteously, and with dignity.

Model superior customer service behavior for all service personnel, maintaining positive relationships with customers, employees, GM and owner(s)

Be prompt and available for flexible scheduling.

Be honest and fair in all business dealings.

Demonstrate an interest in growing the service business.

Focus on quality.

Requirements:

3-5 years progressive experience within the service department of a motor vehicle dealership.

Prefer knowledge and experience with sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Experience with point-of-sale and parts & service management computer software or the ability to quickly learn due to experience with other systems.

Current, valid motorcycle license.

Physical Demands

The noise level in the work environment is usually loud.

Occasionally required to bend, stoop, crouch, reach, and handle tools.

Occasionally required to bend, stoop, crouch, reach and lift 50lb. of material.

Occasionally requires the ability to balance and push a 600 +lb. motorcycle.

Working Conditions

Frequently works near moving mechanical parts.

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

Occasionally, exposed to exhaust fumes or other airborne particles.



PI81afe03feb0d-31181-30076917



  • Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:1) Service Department Operations• Provide prompt, dependable, high quality vehicle service to (internal & external) customers.• Ensure service department contributes an acceptable level of gross & net profit. • Maximize productivity levels of service technicians.• Ensure service personnel are alert, well...


  • Orange, VA, United States Ted Britt Auto Group Full time

    Estimated salary: $65,000 - $85,000 per year.About UsTed Britt Auto Group is a leading automotive dealership committed to providing exceptional customer experiences. Our team of dedicated professionals strives for excellence in every aspect of our business.Job DescriptionOverviewThis leadership role requires a highly skilled and experienced Service Manager...


  • Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummaryCleans and conditions motorcycles....


  • Orange, United States Ted Britt Auto Group Full time

    Job DescriptionJob DescriptionDescription:We Offer:Competitive PayOngoing professional trainingExcellent benefits package includingMedicalDentalVisionLife, Long Term Disability, Critical Illness, Accident InsuranceLegal Shield401(k) and profit-sharing plan with employer matchPaid Holiday, Sick and Vacation TimeSummaryCleans and conditions motorcycles....


  • Orange City, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Orange City at 985 Harley Strickland Blvd. Suite 300, Orange City, FL 32763 Do you have a passion for helping others? At the Massage Envy Orange City franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an...

  • Operations Manager

    1 week ago


    Orange, United States Providence Service Full time

    Description Reporting directly to the CPO, the Senior Program Coordinator - Foundation Operations and Special Projects is responsible for leading and coordinating all Foundation operational functions and special projects and events. Responsibilities include in-depth development of our annual strategic planning, managing all board and committees...


  • Orange, United States Constellation Health Service Full time

    Director of Hospice Services - RN Constellation Health Services is seeking a Director of Hospice who will be responsible for the overall direction of our hospice program. The Director will be responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and through the delegation of and...

  • RN - Case Management

    4 weeks ago


    Orange, United States Providence Service Full time

    DetailsClient Name Providence - Saint Joseph Hospital Orange Job Type Travel Offering Nursing Profession RN Specialty Case Management Job ID 29277027 Job Title RN - Case Management Weekly Pay $2359.5 Shift DetailsShift Day Shift - 8 hours Scheduled Hours 40 Job Order DetailsStart Date 12/02/2024 End Date 03/03/2025 Duration 13 Week(s) Job Description Coast...


  • Orange, United States Barker and Sons Plumbing Full time

    DescriptionAbout You: Are you a detail-oriented self-starter thriving in a fast-paced environment, adept at streamlining operations, and supporting team members to excel? Your proactive approach, strong prioritization abilities, and leadership skills lead to successful outcomes. As a skilled communicator and natural problem-solver, you excel in bringing...


  • Orange, United States Barker and Sons Plumbing Full time

    Job DescriptionJob DescriptionAbout You: Are you a detail-oriented self-starter thriving in a fast-paced environment, adept at streamlining operations, and supporting team members to excel? Your proactive approach, strong prioritization abilities, and leadership skills lead to successful outcomes. As a skilled communicator and natural problem-solver, you...


  • Orange, California, United States Healthright 360 Full time

    Job OverviewThis Behavioral Health Program of HealthRIGHT 360 was founded in 1966 to provide comprehensive substance use disorder services in the community. The program provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and...


  • Orange, United States Barker and Sons Plumbing Full time

    Job DescriptionJob DescriptionWe are seeking a collaborative and results-driven leader to manage a team of top-performing field technicians at Barker & Sons Plumbing. As an integral part of our Operations Team, the Service Manager will oversee the coordination of plumbing services' sales, scheduling, and execution. By providing guidance, direction, and...


  • Orange, California, United States Harvest Landscape Enterprises Inc Full time

    Job OverviewWe are seeking a talented Corporate Services Manager to join our team at Harvest Landscape Enterprises Inc. As a key member of our organization, you will be responsible for leading our corporate services functions and driving business growth.


  • Orange, California, United States Chit Chat Diner Full time

    **About Us**The Chit Chat Diner in West Orange, NJ is a dynamic and fast-paced environment that offers a luxurious dining experience like no other. We are looking for experienced Assistant Managers to lead our team members, provide unique and memorable experiences for our diners, and manage the store to the highest standards.**Key Responsibilities:**Assist...


  • Orange, United States Winchester Interconnect Full time

    At Winchester Interconnect, we dream big, have fun, and get stuff done! Our mission is to be the best Interconnect company in the world, the best company to work for, and the best company to do business with. How do we do that? We focus on our people. We‘re committed to engaging talent of all experiences, skill sets, backgrounds...


  • Orange, California, United States Caring Senior Service Full time

    Caring Senior Service is a leading provider of senior care services, and we are seeking a skilled RN Case Manager to join our team. As a RN Case Manager, you will play a critical role in delivering high-quality care to our clients, while also supporting our staff in their daily activities.Job Responsibilities:Assisting in the Hiring Process: You will assist...


  • Orange, Connecticut, United States Iberdrola Full time

    Job Title: Senior Customer Field Services Manager We are seeking an experienced leader to oversee the daily activities of our Customer Field Technicians. As a Senior Customer Field Services Manager, you will be accountable for the performance of our team and ensure task completion by setting priorities and coordinating work activities with other supervisors....


  • Orange, Texas, United States Halifax Health – Medical Center of Port Orange Full time

    Halifax Health – Medical Center of Port Orange is seeking a highly skilled Registered Nurse to join our interdisciplinary team as a Field RN Case Manager. As a key member of our hospice services team, you will play a vital role in ensuring the best possible quality of life for our patients and their families.About Halifax HealthWe are a leading healthcare...


  • Orange, California, United States Whole Foods Market Full time

    Operations ManagementThe successful candidate will oversee the daily operations of a prepared foods team, ensuring seamless execution and customer satisfaction. Key responsibilities include managing sales, purchasing, and labor targets; maintaining proper product assortment and inventory control; and fostering positive teamwork among team members.

  • Manager of AML/KYC

    4 hours ago


    West Orange, United States Corporation Service Company Full time

    Manager of AML/KYC Hybrid - Wilmington, Delaware or West Orange, NJ (One day weekly in office) Monday to Friday 8:30 a.m. to 5:30 p.m. Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need. Position Summary: CSCs US Fund Solutions group is seeking a Manager for the AML/KYC...