Fraud Client Services Representative
4 weeks ago
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
Required Qualifications:
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives
- Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- Has 1+ years of customer/client service experience, including experience handling difficult client situations
Desired Qualifications:
- 1+ years of experience in the banking/financial industry
- 1+ years of experience working in a client service capacity
Skills:
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Class Start Date: February 2, 2025
Shift:
2nd shift (United States of America)
Hours Per Week:
40
-
Fraud Client Services Representative
1 month ago
Phoenix, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every da Client Service, Fraud, Representative, 2nd Shift, Financial, Retail, Banking, Client
-
Fraud Client Services Representative
1 month ago
Phoenix, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every da Client Service, Fraud, Spanish, Bilingual, Representative, 2nd Shift, Banking, Education
-
Fraud Client Services Representative
4 days ago
Phoenix, United States Bank of America Full timeFraud Client Services Representative - Bilingual Spanish - 2nd shift Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders...
-
Fraud Client Services Representative
1 month ago
Phoenix, United States Disability Solutions Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...
-
Client Services Representative
23 hours ago
Phoenix, Arizona, United States Disability Solutions Full timeJob OverviewThe Client Services Representative II role at Disability Solutions is a fantastic opportunity to make a positive impact in the lives of our clients. As a key member of our contact center team, you will be responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. With a focus on...
-
Client Services Expert
3 weeks ago
Phoenix, Arizona, United States Disability Solutions Full timeClient Service Position Summary:This position is part of Bank of America's Disability Solutions team, which provides support to clients with disabilities. The Fraud Client Services Representative will provide critical support to these clients by resolving multi-product fraud-related client requests while delivering exceptional customer service. The ideal...
-
Fraud Risk Manager
4 weeks ago
Phoenix, Arizona, United States Sumitomo Mitsui Banking Corp Full timeAt Sumitomo Mitsui Banking Corp, we're looking for a talented individual to join our team as a Fraud Support Representative. This role is perfect for someone who wants to make a real difference in the world of finance. As a Fraud Support Representative, you'll work closely with customers and internal teams to resolve potential fraud cases and provide...
-
VIP Client Service Representative
4 weeks ago
Phoenix, Arizona, United States Charlie Mike Protective Services Full timeJob DescriptionAs a VIP Client Service Representative, you will play a crucial role in delivering outstanding service to our discerning clients. Your primary responsibilities will include transporting clients in luxury sedans, SUVs, and vans, as well as maintaining a professional appearance at all times.
-
Fraud Agent
4 days ago
Phoenix, United States Whatnot Full timeWhatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland,...
-
Insurance Fraud Investigator
2 weeks ago
Phoenix, Arizona, United States Ethos Risk Services Full timeInvestigator OpportunityEthos Risk Services is a leader in risk mitigation, providing expert services to help clients fight back against insurance fraud. We are currently seeking a skilled Insurance SIU / Claims Field Investigator to join our team.Key ResponsibilitiesThe successful candidate will:Conduct comprehensive investigations into suspected insurance...
-
Client Services Representative II
3 weeks ago
Phoenix, Arizona, United States Disability Solutions Full timeCompany OverviewAt Bank of America, we are driven by a shared purpose to help make financial lives better through the power of every connection. Our commitment to responsible growth enables us to deliver for our clients, teammates, communities, and shareholders every day.We believe in being a great place to work for our teammates around the world. We strive...
-
Fraud Prevention Advisor
2 weeks ago
Phoenix, Arizona, United States Bank of America Full time**Job Title:** Fraud Prevention AdvisorWe are seeking a seasoned Fraud Prevention Advisor to join our team in Phoenix, Arizona.In this role, you will be responsible for identifying and preventing fraudulent activity, as well as providing expert-level support to clients. You will analyze complex data sets to identify patterns and trends, and develop...
-
Client Services Representative II
5 days ago
Phoenix, United States Bank of America Full timeClient Services Representative II - 2nd Shift Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place...
-
Client Services Representative
4 months ago
Phoenix, United States Cetera Financial Group Full timeJob Description This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client...
-
Bank Representative
3 weeks ago
Phoenix, Arizona, United States Bank of America Full timeWe are seeking a highly motivated and detail-oriented Bank Representative - Client Solutions to join our team at Bank of America!About the Job:This role is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.Key responsibilities include working in a fast-paced environment, ensuring...
-
Client Services Representative II 1st shift
4 days ago
Phoenix, United States Bank of America Full timeClient Services Representative II 1st shift Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys...
-
Client Services Representative II 2nd shift
4 days ago
Phoenix, United States Bank of America Full timeClient Services Representative II 2nd shift Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys...
-
Client Services Representative
2 weeks ago
Phoenix, Arizona, United States FREEDOM CARE , LLC Full timeAbout the RoleThe Client Services Representative will play a vital role in our team by providing exceptional customer service to our clients. This includes educating them on our application and enrollment process, as well as working closely with caregivers to ensure a seamless experience.
-
Client Services Representative II
4 weeks ago
Phoenix, United States Disability Solutions Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...
-
Client Services Representative II
1 month ago
Phoenix, United States Disability Solutions Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our...