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Customer Quality Representative

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Kennesaw, United States ADM Full time

Job Description Customer Quality Representative - Kennesaw, GAJob Summary:The Customer Quality Representative for the Health and Wellness platform will act as the liaison between customers, manufacturing sites, warehouses and internal departments on all relevant quality related matters. The Customer Quality Representative role is an experienced role in the Customer Quality team.
The individual in this role is expected to have exposure to all aspects of quality support for the commercial team, product salespersons, customer service, and production teams.
The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring the growth and knowledge within the team.
Direct interaction with existing and potential ADM customers is expected.
Participation will be required to define, develop, and implement improvement changes within the supported business units to meet best in class production and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels.
This position reports to the Product Steward.Essential Job Functions:Provide global platform support for ADM H&W North American product platformsHandle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfactionLiaise between customers and manufacturing sites, warehouse and internal departments on all relevant quality related mattersIdentify and manage risks in cooperation with plant quality department, as well as Site Quality leaders, understanding established risk assessmentsCommunicate with customer base on all facets of quality details, including product specifications, analytical details, questionnaires, applications and product quality issuesDocument any customer complaints, and work with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; follow up to ensure full resolution of complaint, including final letter to customerAssist Product Stewards, business and sales managers with relevant projectsMaster information systems as needed to effectively perform tasksRespond to customer requests for standard/non-standard documentation and questionnaires as neededAnalyze trends and report on established KPIsJob Qualifications:Bachelor's degree required, in a Science discipline preferredMinimum of 3 years with quality or technical related experience preferredAbility to understand technical properties and functionality of ingredient portfolioStrong organizational skills, including excellent written and communication skillsDeveloped interpersonal techniques, customer focusedAbility to work independently and without supervision; effectively plan, organize and execute own activitiesExcited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.ADM requires the successful completion of a background check. REF:90254BRAJCIND