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Sr Product Manager, Technical

2 months ago

Bellevue, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Sr Product Manager, Technical is a transformative, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Product Manager, Technical is the ultimate "jack-of-all-trades" demonstrating deep customer compassion, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; figuring out specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other essential team members to define release schedule; and support/drive go-to-market activities as needed.

Job Title

Sr Product Manager, Technical

Position Summary

T-Mobile is America's supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Senior Product Managers, Technical located in Bellevue, WA partner with internal and external collaborators and leadership to understand the business and technology landscape of the company and creatively define solutions in support of new payment product offerings, alleviating customer experience difficulties and improving the architecture.

Position duties and responsibilities include, but are not limited to:
  • Be responsible for the payment technology product end-to-end, build and manage product vision, strategy, and roadmap, and lead cross-functional teams to deliver high-quality products.
  • Act as a primary point of contact for the intake process to DevOps technology teams and own the technical product roadmap for complex or cross-platform solutions.
  • Partner with business, internal/external collaborators, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and strategy.
  • Lead and manage payment product backlog and priorities with our business and technology partners.
  • Lead product backlog grooming sessions by partnering with key resources.
  • Manage overall challenges impacting the customer experience, including the technical, functional, process, and policy considerations, and creatively define and implement solutions to those challenges.
  • Advise and evangelize a strong customer focus and customer experience that aligns decision-making with IT investment choices and prioritization.
  • Work with businesses to identify and articulate initiative scope, benefits, and return on investment.
  • Collaborate with collaborators to plan and manage product releases.
  • Develop and communicate payment acceptance and processing instructions on complex technical subjects and align multiple domains, both technical and non-technical, on this common vision.
  • Manage capacity and work planning.
  • Effectively and efficiently connect with technical and non-technical audiences, including executive leadership.


Skill requirements:

  • Designing enterprise software, solutions, and business processes, including process modelling and user story grooming, in one or more industry verticals including Telecom, Payments or Payment data collection, Point of Sale, P2Pe, Tokenization, EMV processing, chargeback processing, Payment Risk & Fraud Prevention, and PCI.
  • Conducting credit and prepaid cards payment acceptance, transactions processing, and settlement; Conducting payment product and domain consulting to end user and development team.
  • Applying mandates from domestic and international payment networks (including VISA, Mastercard, Discover, and SHAZAM), acquirers, and processors, and identifying impacts to merchants' enterprise payment system.
  • Gathering and interpreting business requirements and converting them into functional and technical specifications using Rally, Jira Align, and Jira tools for technical staff including review of test cases with Quality Analysts.
  • Designing and developing the integration scripts and procedures using Enterprise Application Integration tools and integrating with backend services.
  • Defining and resolving challenges impacting the customer experience, including technical, functional, process, and policy considerations, and implementing enterprise-wide technical solutions.


Experience and education requirements:

  • Bachelor's degree in Information Technology, Computer Engineering, or related field, or its foreign equivalent, and 7 years of relevant work experience.
  • 6+ year's experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment. (Required)
  • 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
  • 7+ years demonstrated ability with payment processing specializing in card not present and present.

Licenses and Certifications:
  • Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
  • Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)


Additional Job Description

  • At least 18 years of age
  • Legally authorized to work in the United States


Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $124,700 - $224,900

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.