Service Desk Manager with Security Clearance
7 days ago
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Program Overview About The Role Do you want to be part of a team that supports one-of-a-kind Computer Network Operations (CNO) capabilities and systems? Peraton is looking for someone who can perform responsibilities as the Service Desk Manager. In this role you will manage 24/7/365 service desk support. Oversee Tier 1 Service Desk support, (e.g., Service Desk as a Service (SDaaS), ITSM Software as a Service (SaaS), enterprise end-user support, and overall escalation support). Oversee Tier 2 IT operations control support in the form of systems and technical generalists that resolve incidents and requests independent of further escalation to dedicated technology SMEs. Manage the Help Desk ticket escalation support to the Army and DISA for all DoDIN and DoDIN-S issues above or outside the direct O&M of the RCC, including mobile device support. Qualifications Basic Qualifications: * A minimum of 10 years of relevant IT experience* A minimum of 5 years of hands-on service desk management experience.* Active Secret security clearanceDesired Qualifications: * Experience managing service operations, as a service manager, against SLAs on a DoD Task Order/contract.* Possess an ITIL® v3 Practitioner or ITIL® V4 equivalent certification* Possess the appropriate certifications to achieve DoD 8140 Information Assurance Manager (IAM) Level I (CAP,CND, Cloud+, GSLC Security+ CE)* Experience with the Army National Guard Cyber OperationsSCA / Union / Intern Rate or Range Details Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits. Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. EEO:Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
-
Service Desk Analyst with Security Clearance
2 weeks ago
Arlington, United States Zachary Piper Solutions, LLC Full timeJob Summary: Zachary Piper Solution is seeking an Enterprise Service Desk Manager to join our team in managing a Federal IT Service Desk on-site in Arlington, VA. In this role, you will oversee the daily operations of our service desk, ensuring prompt resolution of technical challenges while delivering outstanding customer service to our internal clients....
-
Service Desk Analyst with Security Clearance
5 days ago
Arlington, United States Digital Management, Inc. Full timeAbout the Opportunity DMI is seeking a skilled and customer-focused Service Desk Analyst - Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users. The ideal candidate will have 4-5 years of relevant experience, strong technical troubleshooting...
-
Arlington, United States Digital Management, Inc. Full timeAbout DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...
-
Arlington, United States Cayuse Technologies Full timeOverview The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the...
-
Help Desk Technician
1 week ago
Arlington, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking a Help Desk Technician to support an Army National Guard program, fully onsite in Arlington, VA. Shift 7am-3pm. Must have active Secret Clearance Responsibilities: * Respond to user inquiries via phone, email, or chat regarding hardware, software, and network issues. * Diagnose problems, guide users through solutions, and...
-
Service Desk Manager
4 days ago
Arlington, Virginia, United States Peraton Full time $86,000 - $138,000ResponsibilitiesDo you want to be part of a team that supports one-of-a-kind Computer Network Operations (CNO) capabilities and systems? Peraton is looking for someone who can perform responsibilities as the Service Desk Manager. In this role you will manage 24/7/365 service desk support. Oversee Tier 1 Service Desk support, (e.g., Service Desk as a...
-
IT Support Specialist
5 days ago
Arlington, United States Keaki Technologies Full timeThe Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Support Specialist (Help Desk) to support our government customer located in Arlington, Virginia. This position is 100% onsite. DESCRIPTION OF RESPONSIBILITIES: * Responsible for daily shift related tasks and reports, updating service tickets in the IT service management platform, and...
-
Security Officer
2 weeks ago
Arlington, United States Clearance Jobs Full timeSecurity Officer - ClearedAllied Universal is hiring a Security Officer - Cleared (Clearance Required - Unarmed). At Allied Universal, a Cleared Security Officer is entrusted with sensitive information and given the responsibility to protect classified information and personnel. As a Cleared Security Officer, you'll receive specialized training in...
-
Arlington, United States Echelon Services, LLC Full timeEchelon Services (Echelon) is seeking several Protective Security Officers (PSO) to join our team. The PSO will be posted at the lobby desk and perform Physical Security Screening and Access Control duties. The PSO shall serve as the initial point of contact to ensure operations access control needs are met. The PSO duties include Physical Security Screening...
-
Service Desk Lead
2 weeks ago
Arlington, VA, United States Centuria Inc. Full timeJob Title: Service Desk Lead Location: Arlington VA Clearance: DHS Suitability Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our...
