Level 3 Data Center Technician

6 days ago

Phoenix, United States TEKsystems co Allegis Group Full time
We are currently seeking Datacenter Technicians to be based in specific field locations in support of the company's end customers as they deploy and maintain servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes.
RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
Scope:
Respond to service tickets for servers in customer datacenters in a timely manner
Keep parts lockers up to date and properly stocked at all times
Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
Track server fleet health and validate that is always exceeding customer requirements for total servers online
Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
Apply firmware and BIOS updates as needed using engineering-approved tools
Comply with all datacenter safety, security, and operational protocols at all times
Be an outstanding representative of Systems at all times
JOB REQUIREMENTS
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge and skills:
Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers
Ability to regularly lift and move server systems that weigh up to 70lbs
Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role
Must be able and willing to travel
Linux terminal basic experience
Windows CMD basic experience.
Competencies
Demonstrated strong ownership, self-motivation and ability to work autonomously
Ability to work successfully with geographically dispersed teams
MINIMUM QUALIFICATIONS
Education:
Degree in a computer-related field. Bachelor's Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
CompTIA A+ Certification
CompTIA Server+ Certification
MCP/MCSE Certification a plus

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Level 3 Data Center Technician

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