Contact Center Sr. Tester

7 days ago


Schaumburg, United States Georgia IT Full time

Contact Center Sr. Tester

Location: Schaumburg , IL

Duration: 6-12 Months

1.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows
1.Understanding of call center workflows, metrics, and best practices.
Testing Experience in all phases of the test cycle in CC domain, including Integration/System Testing, Regression Testing, User Acceptance Testing
Testing Experience in Salesforce/Service now integrations with Genesys Cloud
Ability to quickly learn GDF/Google GCAI chatbots and voice bots Testing in integration with Genesys cloud for call routing to agents.
Testing Experience using Cyara cloud-based application to execute & develop automation scripts
2. Design and implement voice call flows, including IVR menus, skill-based routing, and automated responses
3.Work with Test lead and support the Design and execution for contact center related testing activities
4.Develop test plans and test cases for IVR systems
5.Collaborate with cross-functional teams, including developers, network engineers, project managers, and operations, to ensure successful deployment and integration of IVR and IVA solutions.
6.Participate in testing, upgrades and deployments ensuring new versions and enhancements.
7.Responsible for resolving issues, working with developers and vendors, pulling logs and errors from logs.
8.Daily proactive testing and system health checks
9.Coordinate and improve existing call flows based on service metrics and user experience.
10.Experience with Test Management tools Rational Tool suite, JIRA.



  • Schaumburg, Illinois, United States Speridian Technologies, LLC Full time

    Key Responsibilities:We are seeking a highly skilled Contact Center Automation Specialist to join our team at Speridian Technologies, LLC. The ideal candidate will have a strong background in Contact Center Domain, preferably with 4+ years of experience.Requirements:Knowledge of Contact Center Domain, preferably 4+ yearsHands-on experience with IVR routing...


  • Schaumburg, Illinois, United States Speridian Technologies, LLC Full time

    Contact Center Test LeadWe are seeking a highly skilled Contact Center Test Lead to join our team at Speridian Technologies, LLC. As a key member of our team, you will be responsible for ensuring the quality and functionality of our contact center solutions.Key Responsibilities:Develop and execute test plans for contact center solutions, including IVR...


  • Schaumburg, Illinois, United States Connvertex Technologies Inc. Full time

    Job OverviewWe are seeking a highly skilled Contact Center Test Lead to join our team at Connvertex Technologies Inc. The ideal candidate will have a strong background in contact center testing and a proven track record of delivering high-quality results.Key Responsibilities:Develop and execute comprehensive test plans for contact center solutionsCollaborate...


  • Schaumburg, United States Speridian Technologies, LLC Full time

    1.Good knowledge of Contact Center Domain preferably 4+ years 2.Good knowledge of IVR routing flows using Genesys, Genesys Cloud CXHands-on knowledge on automating IVR flows 3.Testing Experience using Cyara cloud-based application to execute & develop automation scripts and writing SQL queries 4.Testing Experience in all phases of the test cycle in CC...


  • Schaumburg, Illinois, United States Cognizant Full time

    Cognizant Technology Solutions is seeking a seasoned professional to fill the role of Sr. Automation Tester with Cypress. This position is part of our team of IT professionals in a permanent role. If you meet our background requirements and skills, this opportunity may be ideal for you.About Cognizant's QEA Practice:We are the largest Quality Assurance...


  • Schaumburg, United States Capgemini America, Inc. Full time

    Title: Contact Center Engagement/Delivery ManagerResponsibilities: Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans. Program Management Specialist will work in tandem with providers like Genesys, NICE and other CCaaS...


  • Schaumburg, United States TESTINGXPERTS, INC. DBA DAMCOSOFT Full time

    Position Senior SAP Manufacturing Consultant /Architect MES (Manufacturing Execution System) # of positions: 2 Long term Location: Hybrid 2 to 3 days from office - Schaumburg, IL USA Job Description:- Requirements: 15+ years of experience in Manufacturing as Process SME and Business System Analyst 10+ years of experience with MES and SAP ECC or S/4 HANA...


  • Schaumburg, Illinois, United States Huntington Learning Center of Schaumburg Full time

    Teaching Opportunity at Huntington Learning CenterWe are seeking a qualified and caring part-time teacher to join our team at Huntington Learning Center. As a part-time teacher, you will have the opportunity to work directly with students, enhancing their educational experience and helping them achieve their goals.Job DetailsExtensive in-center opportunities...

  • Education Specialist

    4 weeks ago


    Schaumburg, Illinois, United States Huntington Learning Center of Schaumburg Full time

    Teaching Opportunity at Huntington Learning CenterWe are seeking a qualified and caring part-time teacher to join our team at Huntington Learning Center. As a part-time teacher, you will have the opportunity to work directly with students, enhancing their academic skills and confidence.Job DetailsExtensive in-center opportunities and limited online teaching...

  • Sr. Buyer

    3 weeks ago


    schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Sr. Buyer

    4 weeks ago


    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Sr. Buyer

    4 weeks ago


    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Senior Tax Manager

    2 weeks ago


    Schaumburg, Illinois, United States CyberCoders Full time

    Job Title:Remote Tax Manager - Mid-Sized CPA FirmJob Location:Remote ForeverSalary:$160k - $200kRequirements:5+ Years Public Accounting TaxWe are a Top 100 firm, HQ in Chicago. We have fully embraced the remote model and are looking to add a Sr. Manager to the REMOTE team.Job Responsibilities:You'll be preparing and reviewing tax returns for both individuals...


  • Schaumburg, Illinois, United States Quest Diagnostics Incorporated Full time

    General Surgical Pathologist OpportunityWe are seeking a highly skilled General Surgical Pathologist to join our team of professionals at Quest Diagnostics Incorporated. As a key member of our laboratory, you will be responsible for performing diagnostic interpretation of biopsy and/or cytology material.Key Responsibilities:Perform gross and microscopic...

  • Senior Tax Manager

    4 weeks ago


    Schaumburg, Illinois, United States CyberCoders Full time

    Job Title:Remote Tax Manager - Mid-Sized CPA FirmJob Location:Remote ForeverSalary:$160k - $200kRequirements:5+ Years Public Accounting TaxWe are a Top 100 firm, HQ in Chicago. We have fully embraced the remote model and are looking to add a Sr. Manager to the REMOTE team.Job Responsibilities:You'll be preparing and reviewing tax returns for both individuals...


  • Schaumburg, United States Quest Diagnostics Incorporated Full time

    General Surgical Pathologist - Schaumburg, IL Our laboratory located in Schaumburg, IL (a suburb of Chicago) is looking to add a General Surgical Pathologist to their team of 11 Pathologists. We are seeking a candidate that is AP/CP certified and potentially brings sub-specialty experience in cytopathology, genitourinary pathology, gastrointestinal pathology...


  • Schaumburg, United States Quest Diagnostics Full time

    OverviewGeneral Surgical Pathologist - Schaumburg, IL Our laboratory located in Schaumburg, IL (a suburb of Chicago) is looking to add a General Surgical Pathologist to their team of 11 Pathologists. We are seeking a candidate that is AP/CP certified and potentially brings sub-specialty experience in cytopathology, genitourinary pathology, gastrointestinal...


  • Schaumburg, Illinois, United States Paylocity Full time

    Job OverviewPaylocity is a leading provider of cloud-based HR and payroll software solutions, empowering businesses to automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.The Sales Support Analyst will play a critical role in supporting the Sales & Marketing team, helping to solve challenges and...


  • Schaumburg, United States Capgemini America, Inc. Full time

    CCaaS Program Management SpecialistChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading...


  • Schaumburg, Illinois, United States KinderCare Education Full time

    Empowering Young MindsKinderCare Learning Companies is a leading provider of early childhood education and care, with a mission to deliver exceptional experiences for children and families. As a Teacher at our West Schaumburg center, you will play a vital role in shaping the minds of young learners and helping them reach their full potential.Key...