Lead Voice Engineer(Hybrid)

6 days ago


Phoenix, United States Yaggle IT Full time

Lead Voice Engineer(Hybrid)

Phoenix, AZ

6+ Months Contract

Job Description:

The Lead Voice Engineer provides technical leadership to all staff augmentation team members and is the most senior engineering resource on the team. This resource s primary responsibilities are to ensure day to day operations of the phone system and contact center systems are being performed, ensure systems are patched and kept up to date, and provide tier-3 engineering support to the on-site team.

Must be expert Cisco Resource. CALL CENTER and UC. Must have lead multiple integrations.

CVP would be great to have. PCCE, ICM, Responder, WebEx, e911, gateway, CUCM is ideal.

Under direction from the ITS DCIO or designee key responsibilities include but are not limited to:

  • Oversees day to day operational support of on-site staff and UC and Contact Center systems
    • Ensures maintenance and patching of systems occurs on a regular basis
    • Manages Incident, Service Request and Problem Management processes
    • Ensures City s processes for Change Management are followed
    • Maintains Runbook and System Architecture documentation.
  • Provide Tier 3 engineering support for on-site staff and UC and Contact Center systems
    • Take escalations from team members
    • Ensure team members are trained on UC and Contact Center technology
    • Act as a primary contact for high severity Trouble tickets
    • Implement and maintain 3rd party integrations as required
    • Participate in on-call rotation
  • Act as a business consultant to end users and executive leadership as needed.
  • Other duties as assigned

Regards,

Vinod

Sr IT Recruiter

Yaggle IT Corp

Mobile US: +1- Ext 187



  • Phoenix, United States Cloud Destinations LLC Full time

    Lead Voice Engineer City of PhoenixThe Lead Voice Engineer provides technical leadership to all staff augmentation team members and is the most senior engineering resource on the team. This resource s primary responsibilities are to ensure day to day operations of the phone system and contact center systems are being performed, ensure systems are patched and...

  • Lead Voice Engineer

    6 hours ago


    Phoenix, United States Tekgence Inc Full time

    Job Title: Lead Voice Engineer (Job ref no: 16648)Duration: 6 Months.Location: ONSITE at least 3X a week. Phoenix Local or relocate asapThe Lead Voice Engineer provides technical leadership to all staff augmentation team members and is the most senior engineering resource on the team. This resource’s primary responsibilities are to ensure day to day...

  • Senior/Lead SRE

    1 day ago


    Phoenix, United States Saksoft Full time

    This is an W2 role so if interested please let me know the rate you are looking on W2. Position: Senior/Lead SRE / Observability EngineerDuration: 12+ months contractLocation: Phoenix, AZ (Hybrid 3 days onsite per week) JOB DESCRIPTION SKILLS NEEDED : Top Requirements: 8+ years as Senior/Lead SRE/Observability experience required with implementation...


  • Phoenix, United States HeartCentrix Solutions Full time

    Key Responsibilities:Knowledge and experience with monitoring and alarming processes and technology.Expertise in cloud service platforms and ability to establish new cloud environments.Analyze system interactions and dependencies within the Voice Services product.Provide on-call support based on rotation and issue severity.Route defects to internal/external...


  • Phoenix, United States HeartCentrix Solutions Full time

    Key Responsibilities:Knowledge and experience with monitoring and alarming processes and technology.Expertise in cloud service platforms and ability to establish new cloud environments.Analyze system interactions and dependencies within the Voice Services product.Provide on-call support based on rotation and issue severity.Route defects to internal/external...

  • Lead Data Engineer

    2 days ago


    Phoenix, United States Insight Global Full time

    Position: Lead Data EngineerCompany: A large healthcare companyLocation: Hybrid 1-2x a week onsite in N. ScottsdaleInterview Process: 2 roundsDuration: 2 year long contractWork authorization: W2Qualifications:• 5-7 years of data engineering experience• Capable of leading other data engineers• 3+ years of experience with Apache Airflow and/or...

  • Lead Data Engineer

    2 days ago


    Phoenix, United States Insight Global Full time

    Position: Lead Data EngineerCompany: A large healthcare companyLocation: Hybrid 1-2x a week onsite in N. ScottsdaleInterview Process: 2 roundsDuration: 2 year long contractWork authorization: W2Qualifications:• 5-7 years of data engineering experience• Capable of leading other data engineers• 3+ years of experience with Apache Airflow and/or...

  • Structural Engineer 4

    4 weeks ago


    Phoenix, Arizona, United States Black & Veatch Full time

    About the RoleWe are seeking a highly skilled and experienced Structural Engineer to join our team at Black & Veatch. As a Structural Engineer, you will be responsible for designing and developing structural systems for water and wastewater treatment plants, industrial facilities, and other complex structural facilities.Key ResponsibilitiesExecute complex...


  • Phoenix, Arizona, United States Indotronix International Corporation Full time

    Job Title: Hybrid Site Reliability Engineer in PhoenixIndotronix International Corporation is seeking a skilled Hybrid Site Reliability Engineer to join our team in Phoenix, AZ. As a key member of our Site Reliability Center, you will play a critical role in ensuring the smooth operation of our enterprise infrastructure, 24/7.Job Summary:We are looking for a...


  • Phoenix, Arizona, United States TechStar Group Full time

    Job Title: Data Engineering Lead: Data GovernanceAt TechStar Group, we are seeking an experienced Data Engineering Lead to join our team. As a key member of our data engineering team, you will be responsible for leading the Azure Data Ingestion and Integration activities from onshore for our on-off team of around 8 people.Key Responsibilities:Collaborate...


  • Phoenix, United States Metric Geo Full time

    Metric GEO is working with a 100% employee owned, equal opportunity and diverse company, with a great reputation and deep history, over 100 years of experience in the complex engineering projects.Recognized by Glassdoor as a 2023 Top 100 place to work, they prioritise work culture and collaboration just as much as they do hard work and precision.They are...


  • phoenix, United States Strategic Employment Partners (SEP) Full time

    This leading software product company which has been in business for roughly 25 years is looking for a hybrid ONSITE Lead .Net Developer to add to their team. You will be working on a team to further their flagship customer-facing applications.*Unfortunately this client is unable to provide current or future sponsorshipLead .Net Developer$165-175K + 10%...


  • Phoenix, United States Strategic Employment Partners (SEP) Full time

    This leading software product company which has been in business for roughly 25 years is looking for a hybrid ONSITE Lead .Net Developer to add to their team. You will be working on a team to further their flagship customer-facing applications.*Unfortunately this client is unable to provide current or future sponsorshipLead .Net Developer$165-175K + 10%...


  • Phoenix, United States Strategic Employment Partners (SEP) Full time

    This leading software product company which has been in business for roughly 25 years is looking for a hybrid ONSITE Lead .Net Developer to add to their team. You will be working on a team to further their flagship customer-facing applications.*Unfortunately this client is unable to provide current or future sponsorshipLead .Net Developer$165-175K + 10%...


  • phoenix, United States TechStar Group Full time

    Client – Large Financial ClientLOCAL to Phoenix AZ - Strictly Local candidates Only with 12 + years of experienceHybrid, Any Visa, $65/hr on C2CLocal candidates Only (No Relocation Candidates)Data Engineering Lead: Data Governance is a mustResponsibilities• Lead the Azure Data Ingestion and Integration activities from onshore for the on-off team of...


  • Phoenix, United States TechStar Group Full time

    Client – Large Financial ClientLOCAL to Phoenix AZ - Strictly Local candidates Only with 12 + years of experienceHybrid, Any Visa, $65/hr on C2CLocal candidates Only (No Relocation Candidates)Data Engineering Lead: Data Governance is a mustResponsibilities• Lead the Azure Data Ingestion and Integration activities from onshore for the on-off team of...


  • Phoenix, Arizona, United States Wells Fargo Full time

    About this RoleWe are seeking a highly skilled Lead Software Engineer to join our Home Lending group as part of Consumer Technology at Wells Fargo. As a key member of our team, you will be responsible for leading complex technology initiatives, developing standards and best practices for engineering complex solutions, and collaborating with technical experts...


  • Phoenix, Arizona, United States Charles Schwab Full time

    Cloud Engineering Lead OpportunityWe are seeking a highly skilled Cloud Engineering Lead to join our team at Charles Schwab. As a key member of our Cloud Engineering team, you will be responsible for designing, building, and maintaining complex cloud infrastructure using Kubernetes and other cloud-native technologies.Your primary focus will be on leading...


  • Phoenix, United States Irvine Technology Corporation (ITC) Full time

    Director, Contact Center TechnologyWe have an immediate need for a Director, Contact Center Technology to join a financial services company for a direct hire position. This role will oversee a contact center technology ecosystem that includes Genesys Cloud CCaaS and Dynamics365 CRM. Location: Hybrid, 4 days onsite in Phoenix, AZThis job expects to pay about...

  • Lead Estimator

    2 weeks ago


    Phoenix, Arizona, United States LEAD Staffing Full time

    Job SummaryWe are seeking a highly skilled Lead Estimator to join our team at LEAD Technical. As a key member of our estimating department, you will be responsible for developing and maintaining relationships with industry partners, estimating key scopes on major projects, and leading estimates on smaller projects.Key ResponsibilitiesDevelop and maintain...