Service Now Product Owner
4 weeks ago
- Experience level: 10+ years of US experience - Indian exp above 10 yrs will be added advantage but last 10 yrs of US exp mandatory
- Share educational certificate, and DL along with tracker for submission
- Contractor required to work in Central time
- Billing will start on client on-boarding completion
- This is a HYBRID position requiring 2 in-office days at candidate s local office per week. Travel costs are not reimbursable.
What You'll Do:
- Product Strategy: Collaborate with the Digital Product Manager to define and execute the product strategy for our ServiceNow ITSM offerings, ensuring alignment with business objectives.
- Requirements Management: Gather, prioritize, and manage product requirements from stakeholders, clients, and cross-functional teams. Clearly communicate these requirements to the development teams.
- Roadmap Development: Contribute to the creation and maintenance of the product roadmap. Ensure that it aligns with the overarching product strategy and market trends.
- Product Backlog: Maintain a well-defined and prioritized product backlog, breaking down features into user stories with clear acceptance criteria.
- Leading the Product Team: Lead the matrixed product team through influence as well as task assignment authority, mentoring, and coaching all team members to fulfill the product vision.
- Development Team Collaboration: Work closely with development teams to provide guidance, answer questions, and ensure successful delivery of product features.
- User-Centered Approach: Champion a user-centric design and development approach, working closely with UX/UI teams to optimize the user experience.
- Testing and Validation: Coordinate testing and validation activities to ensure that developed features meet quality and performance standards.
- Release Management: Manage product releases, defining the scope, and ensuring successful delivery on time.
- Process Owner and Stakeholder Engagement: Engage with process owners and stakeholders to understand their needs, gather feedback, and drive continuous improvement.
- Documentation: Maintain accurate and up-to-date product documentation, including user guides, release notes, and product roadmaps.
What Experience You Need:
- Proven Product Ownership: You should have at least 3-5 years of experience as a Product Owner, with a track record of successfully delivering software products.
- ServiceNow Expertise: A strong understanding of the ServiceNow platform, especially in the context of IT Service Management (ITSM).
- Requirements Management: Proficiency in gathering, prioritizing, and managing product requirements using Agile methodologies.
- User-Centric Mindset: Experience in promoting user-centered design principles, enhancing the overall user experience.
- Excellent Communication: Strong communication skills to effectively convey product requirements and vision to development teams and stakeholders.
- Agile Practices: Familiarity with Agile development practices and the ability to adapt to changing requirements and priorities.
- Automation/Orchestration: Familiarity with automation and orchestration concepts, particularly within the context of ServiceNow.
- Process Optimization: Proven experience in optimizing processes to enhance operational efficiency.
- Problem Solving: Strong analytical and problem-solving skills to address complex challenges in product development.
- ServiceNow ITSM Experience: Previous experience with ServiceNow ITSM implementations or configurations.
What Will Set You Apart:
- Certifications:
o ServiceNow, ITIL or Agile certifications would be a plus.
o ServiceNow Administration Fundamentals ? Certified System Administrator (CSA)
o ServiceNow ITSM Fundamentals
o ServiceNow Performance Analytics (PA) Essentials
o ITIL v3/v4
o Agile SAFe Certifications
- ServiceNow CMDB Experience: Proficiency in managing and optimizing ServiceNow Configuration Management Database (CMDB) in alignment with the Common Services Data Model (CSDM) for improved service management and IT Operations.
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