Sr SharePoint SME/Senior Developer

2 weeks ago

Annapolis, United States Mansai Corporation Full time

Five (8) or more years experience with the following:

(1) SharePoint development and system administration.

(2) Microsoft Power Apps integration, JavaScript, C#, SQL and .NET frameworks.

(3) Superb communication and presentation skills and Customer service skills.

Tasks to be accomplished:

  1. Integration of SharePoint with Microsoft products and workflows. Development and support of existing and planned Microsoft SharePoint sites, strategies, frameworks, and standards.
  2. End user support of SharePoint applications.

Microsoft SharePoint

Projects may include analysis, design, development, support, and user training for new and existing departmentalSharePoint sites as well as assistance in the development of a wider strategy and framework for online communication and collaboration. The Successful Offeror will provide senior level project strategic planning and detailed technical development and training support for these, and related projects as assigned.

(1) Support daily use of and enhancements to existing SharePoint sites.

(2) Analyze, design, develop, and document new SharePoint sites as needed.

(3) Assist in the development of an enterprise strategy and framework for the ongoing use of SharePoint and the integration of SharePoint with other communication and collaboration vehicles.

(4) Ensure the creation and review of designated project deliverables.

(5) Provide demonstrations and training as needed during project development, testing, and deployment.

(6) Document code development and related workflows.

(7) Provide design, troubleshooting, and end user support of SharePoint applications.

(8) Provide management reporting as designated.

End-User Support of SharePoint Applications

(1) Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users).

(2) Account Management (e.g., Assisting with account setup, password resets, and accessissues).

(3) User Training (e.g., Offering training sessions or resources on using software tools effectively).

(4) Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides).

(5) Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user smachine).

(6) Feedback Collection (e.g., Gathering user feedback to improve services and support).

(7) Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis).

(8) Escalation (e.g., Identifying issues that require higher-level technical supportand escalating them accordingly).

(9) System Monitoring (e.g., Keeping an eye on system performance and user activity to preemptively address issues).

(10) Patch Management (e.g., Ensuring software and systems are up to date with the latest patchesand updates).

(11) Onboarding Support (e.g., Assisting new users with their initial setup and orientation).

REQUIRED SKILLS, EXPERIENCE, & CAPABILITIES

Experience with:

(1) Supporting daily use of and enhancements to existing SharePoint sites.

(2) Tracking progress of assigned projects, identify risk factors, develop risk mitigation plans, identify issues, and facilitate appropriate forums for resolution.

(3) Development and support of Microsoft SharePoint.

(4) Systems development methodologies and project management practices.

Ability to:

(1) Communicate effectively and establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management andjudicial personnel as necessary.

(2) Work effectively within a diverse IT organization.

(3) Create and deliver project presentations to senior and executive Judiciary management as needed.

(4) Assist with strategy and design of deliverables as needed.

Knowledge of:

(1) Integrating database capabilities within the SharePoint environment including the development of a plan and Framework.

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