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System Analyst

1 month ago

Atlanta, United States Info Origin Inc. Full time
  • Position Title: Systems Analyst
  • Location: Atlanta, GA
  • Position Type: Contract-to-Hire
  • Interview Process: Video or In Person
  • Work Mode: Hybrid
Job Description:
  • Looking for a system analyst with 5 years' experience or more in supporting users with IT related needs and issues.
  • Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA s.
Skills Required:
  • Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc Required 3 Years
  • Using and monitoring helpdesk ticket systems. Required 3 Years
  • Hardware setup and software installation. Required 3 Years
  • Active Directory Support Required 3 Years
  • Any computer certifications would be an asset. Desired 1 Years
Preferred Qualifications
  • 5+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.