DSS Systems Administrator

2 days ago


Washington Dc, United States DANE, LLC Full time

A DSS Systems Administrator is responsible for providing Desktop Support Services to
Department of State consolidated Bureaus. Duties consist of managing the allocation, workflow,
and resolution of all Service Now service request tickets submitted by customers and pertaining to
ClassNet and OpenNet workstations & laptops, operating system support, applications and
software, monitors, network printers, digital senders and other peripheral devices within the
Department of State consolidated Bureaus.
.
Duties and Responsibilities:
Performs systems administrative, troubleshooting, and operational duties on computer
systems in response to user ticket and outages.
Support and maintain COTS and custom designed applications. Tasks include installation,
configuration, and troubleshooting.
Analyze, evaluate and test software and hardware in response to issues identified by
customer.
Support in the planning, installation, security and breakdown in support of standing up new
facilities and standing down retired facilities.
Mitigate identified security issues.
Research and troubleshoot identified issues. Document ticket. Ensure all appropriate
steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if
issue cannot be resolved.
Prepare and maintain activity and progress reports regarding support activities.
Act to coordinate activities across support agencies to delivery support service to
customer. Manage and track escalations to ensure timely resolution of customer issues.
Contribute to identifying improvements in the support of hardware, software or
infrastructure related services.
Work to meet program service level agreements (SLA's) to resolve customer issues.
Provide one-on-one and small group training in the use of application (COTS & GOTS)
and devices to new users and IT Mart visitors.

Install, configure and troubleshoot microcomputer hardware and software systems, to
include servers.
Install, configure, and troubleshoot peripheral devices such as, card readers, cameras,
headsets, scanners, printers, smartcard readers & other devices supported peripheral
devices.
Conduct diagnostic troubleshooting and repair for microcomputer devices
Install hardware and software application on a myriad of computer devices



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